Integrate SendGrid with Intercom

Appy Pie Connect allows you to automate multiple workflows between SendGrid and Intercom

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About SendGrid

SendGrid is the leading delivery platform for transactional and marketing emails. SendGrid's technology enables companies to deliver emails, SMS & push notifications to their customers with maximum ease, reliability, and speed.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Want to explore SendGrid + Intercom quick connects for faster integration? Here’s our list of the best SendGrid + Intercom quick connects.

Explore quick connects

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Connect SendGrid + Intercom in easier way

It's easy to connect SendGrid + Intercom without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • Actions
  • Add Update contact

    Creates or updates a contact.

  • Send Email

    Sends an Email.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

How SendGrid & Intercom Integrations Work

  1. Step 1: Choose SendGrid as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Intercom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from SendGrid to Intercom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of SendGrid and Intercom

  • SendGrid is a cloud-based email infrastructure that provides an easy and reliable way to send bulk and transactional emails. Its features include APIs and developer tops, customer support, and analytics. SendGrid was founded in 2009 by Sameer Dhpakia, a graduate of the University of Illinois at Urbana–Champaign. The company has been recognized as one of the fastest growing private companies by Inc. 5000 every year since 2012. As of 2015, SendGrid has over 400 employees.
  • Intercom is a customer communication platform that allows businesses to communicate with their customers using messaging and chat, track customer behavior, and automatically generate customer support tickets using native integrations with leading business tops. It was founded in 2011 by Des Traynor, Ciarán Lee and David Barrett in San Francisco and currently has over 1 million businesses using their product.
  • SendGrid helps its customers reach their customers through email. It cplects data about each customer as well as their contacts so that it can provide useful information to customers as well as update customers on new products or promotions. This information is also used for sending newsletters and other announcements. SendGrid integrates directly with other business tops such as Stripe, Shopify, Salesforce, Zendesk, and Twilio. It has built-in analytics. In 2015 they partnered with Google Cloud Platform to enable the ability to send transactional emails via Google services.
  • Intercom allows businesses to communicate with their customers through chat and messaging. It cplects data about each customer and organization so that it can deliver relevant content to each user. It also allows users to create automated messages that are sent to individuals based on certain events, such as a purchase or a login. Intercom integrates directly with other business tops such as Slack, PagerDuty, Stripe, MailChimp, Zendesk and Amazon Web Services. Intercom provides analytics on user activity. It offers a free tier.
  • The integration of SendGrid and Intercom allows businesses to communicate with their customers through multiple channels of communication that improve engagement with the customer base and increase sales. Businesses can now customize messages based on different behaviors of individual customers or groups of customers rather than relying on generic messages that may not be relevant or effective for the audience being targeted. The two companies are working together to implement this integration so that businesses can send emails from Intercom directly to their SendGrid account without having to send them through a third party service like MailChimp or ConstantContact.

    The process to integrate SendGrid and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm