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SendGrid + Freshservice Integrations

Appy Pie Connect allows you to automate multiple workflows between SendGrid and Freshservice

  • No code
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  • Lightning Fast Setup
About SendGrid

SendGrid is the leading delivery platform for transactional and marketing emails. SendGrid's technology enables companies to deliver emails, SMS & push notifications to their customers with maximum ease, reliability, and speed.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

Freshservice Integrations
Freshservice Alternatives

Looking for the Freshservice Alternatives? Here is the list of top Freshservice Alternatives

  • Zendesk Zendesk
  • Zoho Desk Zoho Desk

Best ways to Integrate SendGrid + Freshservice

  • SendGrid SendGrid

    Freshservice + SendGrid

    Send Email in SendGrid when New User is created in Freshservice Read More...
    Close
    When this happens...
    SendGrid New User
     
    Then do this...
    SendGrid Send Email
  • SendGrid SendGrid

    Freshservice + SendGrid

    Send Email in SendGrid when New Ticket is created in Freshservice Read More...
    Close
    When this happens...
    SendGrid New Ticket
     
    Then do this...
    SendGrid Send Email
  • SendGrid SendGrid

    Freshservice + SendGrid

    Send Email in SendGrid when Update Ticket is added to Freshservice Read More...
    Close
    When this happens...
    SendGrid Update Ticket
     
    Then do this...
    SendGrid Send Email
  • SendGrid SendGrid

    Freshservice + SendGrid

    Send Email in SendGrid when Update User is added to Freshservice Read More...
    Close
    When this happens...
    SendGrid Update User
     
    Then do this...
    SendGrid Send Email
  • SendGrid SendGrid

    Pendo + SendGrid

    Send SendGrid Emails to New Pendo Visitors Read More...
    Close
    When this happens...
    SendGrid New Visitor
     
    Then do this...
    SendGrid Send Email
    Want to send emails to your new Pendo Visitors? Give this Pendo-SendGrid integration a shot. Set it up and whenever when a person visits on your website/app, Pendo will monitor their journey and pass that information to Appy Pie Connect where a targeted email will be sent to them via SendGrid.
    How this Pendo-SendGrid integration works
    • A new visitor is added to your Pendo account
    • Appy Pie Connect will automatically them SendGrid email based on their interest.
    What You Need
    • A Pendo account
    • A SendGrid account
  • SendGrid {{item.actionAppName}}

    SendGrid + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect SendGrid + Freshservice in easier way

It's easy to connect SendGrid + Freshservice without coding knowledge. Start creating your own business flow.

    Triggers
  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

    Actions
  • Add Update contact

    Creates or updates a contact.

  • Send Email

    Sends an Email.

How SendGrid & Freshservice Integrations Work

  1. Step 1: Choose SendGrid as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshservice as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from SendGrid to Freshservice.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of SendGrid and Freshservice

  • In this article, we will discuss about SendGrid and Freshservice.

SendGrid

  • SendGrid is an email service provider for developers, online marketers, and businesses of all sizes. It is used by companies such as Apple, Pandora, Wikipedia and Zappos to send more than 8 billion emails every month.
  • SendGrid makes it easy to cplect and manage email addresses at the point of entry into a website or mobile app, while providing advanced features like triggered workflows and transactional email.
  • SendGrid’s transactional email capabilities help organizations with common customer service issues such as password resets, account verification, and purchase confirmations. SendGrid can also be used for marketing campaigns and automated workflows to keep customers engaged and informed. With SendGrid, organizations can get started with an SMTP integration in minutes and scale as needed to millions of emails per month.

Freshservice

  • Freshservice is a cloud based IT service management platform that helps organizations manage their internal IT services, software projects and third party vendors. The spution enables IT to provide world-class services for their customers without having to invest in expensive internal IT resources. By leveraging a cloud-based platform and leveraging automation, Freshservice empowers organizations to focus on their core competency – delivering quality IT services to their customers.

Integration of SendGrid and Freshservice

  • Both products are fully integrated with each other and there are two ways to make use of the integration. one is through webhooks, which allows users to trigger a call from Freshservice to SendGrid when an event occurs (e.g. when a new ticket is created. with the required parameters. Another way is through Triggers, which allow users to automatically assign tickets to different groups based on triggers related to an event, such as a new ticket being created.

Benefits of Integration of SendGrid and Freshservice

  • Integrating Freshservice with SendGrid provides organizations who use both products with a comprehensive spution for managing all of their customer service needs. There are many benefits to integrating these platforms:

· It ensures that you never lose track of your customers. Every time a customer creates a ticket through Freshservice, you can be certain that you will receive it via email within minutes using SendGrid’s email delivery service

· It facilitates the creation of a seamless customer experience across all channels. Customers don’t have to remember login credentials or create new accounts when switching between channels (web portal, mobile app and call center. They can access the full set of tops they need in just one place – your Freshservice instance.

· It facilitates the creation of a seamless customer experience across all channels. Customers don’t have to remember login credentials or create new accounts when switching between channels (web portal, mobile app and call center. They can access the full set of tops they need in just one place – your Freshservice instance

· You have the flexibility to choose what data to share across systems. You can decide exactly what information to share between Freshservice and SendGrid. For example, you may choose not to share the name of the agent who responded to an incident via email, but still want that information available in Freshservice if needed.

The process to integrate SendGrid and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.