Integrate Salesforce with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between Salesforce and ServiceNow

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About Salesforce

Salesforce is the customer service platform with social-like capabilities. With Salesforce, companies can align their business processes and customer service strategies to fit their customers, employees and partners much better than before. Salesforce is a leading provider of social enterprise cloud computing solutions.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

ServiceNow Integrations
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Best Salesforce and ServiceNow Integrations

  • Salesforce Integration ServiceNow Integration

    Salesforce + ServiceNow

    Update Record in ServiceNow when New Lead is created in Salesforce Read More...
    Close
    When this happens...
    Salesforce Integration New Lead
     
    Then do this...
    ServiceNow Integration Update Record
  • Salesforce Integration ServiceNow Integration

    Salesforce + ServiceNow

    Create Record to ServiceNow from New Lead in Salesforce Read More...
    Close
    When this happens...
    Salesforce Integration New Lead
     
    Then do this...
    ServiceNow Integration Create Record
  • Salesforce Integration ServiceNow Integration

    Salesforce + ServiceNow

    Update Record in ServiceNow when New Contact is created in Salesforce Read More...
    Close
    When this happens...
    Salesforce Integration New Contact
     
    Then do this...
    ServiceNow Integration Update Record
  • Salesforce Integration ServiceNow Integration

    Salesforce + ServiceNow

    Create Record to ServiceNow from New Contact in Salesforce Read More...
    Close
    When this happens...
    Salesforce Integration New Contact
     
    Then do this...
    ServiceNow Integration Create Record
  • Salesforce Integration ServiceNow Integration

    Salesforce + ServiceNow

    Update Record in ServiceNow when New Opportunity is created in Salesforce Read More...
    Close
    When this happens...
    Salesforce Integration New Opportunity
     
    Then do this...
    ServiceNow Integration Update Record
  • Salesforce Integration {{item.actionAppName}} Integration

    Salesforce + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Salesforce + ServiceNow in easier way

It's easy to connect Salesforce + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Account

    Triggers the moment a new account is created.

  • New Attachment

    Triggers when a new attachment is created.

  • New Case

    Triggers whenever a new case is created in your account.

  • New Contact

    Triggers upon the creation of a new contact.

  • New Event

    Triggers upon the creation of a new event.

  • New Lead

    Triggers the moment there is a new lead in your account.

  • New Opportunity

    Triggers upon the creation of a new opportunity.

  • New Product

    Triggers upon the creation of a new product.

  • New Record

    Triggers when a record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is created.

  • New Task

    Triggers whenever a new task is created in your account.

  • Opportunity Stage Change

    Triggers whenever the stage of an opportunity is changed.

  • Updated Record

    Triggers when any record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is updated.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Create Attachment

    Create a new attachment (max 25 mb)

  • Create Contact

    Create a new contact.

  • Create Custom Object

    Create a new custom object as per your choice.

  • Create Event

    Create a new event.

  • Create Lead

    Create a new lead.

  • Create Opportunity

    Create a new opportunity.

  • Create Record

    Creates a record.

  • Update Contact

    Update an existing contact.

  • Update Custom Object

    Modify an existing custom object (of the type you choose).

  • Update Record

    Updates a existing record.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Salesforce & ServiceNow Integrations Work

  1. Step 1: Choose Salesforce as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Salesforce to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Salesforce and ServiceNow

Salesforce is a cloud computing company that was founded in 1999 by Marc Benioff and Parker Harris. Originally, Salesforce was a software as a service (SaaS. company that was built for salespeople. However, it has since evpved to become one of the leading cloud computing platforms in the world. Salesforce offers products such as Salesforce1, Sales Cloud, Service Cloud, Force.com, Chatter, Heroku and more. In 2008, Salesforce was ranked as the fastest growing private company in the United States by Forbes Magazine.

ServiceNow is a cloud computing company that was founded in 2003 by Fred Luddy. It is a software-as-a-service provider that focuses on cloud computing sputions for managing IT services. ServiceNow’s SaaS products include. ITIL, ITSM and CMDB. ServiceNow also provides management apps for mobile devices and middleware integration capabilities. ServiceNow reported $728 million in sales during 2015, which is an increase of 8% from 2014.

Integration of Salesforce and ServiceNow

Salesforce and ServiceNow have recently announced a new integration partnership that will allow customers to use both platforms in conjunction with each other. This will allow users to access both Salesforce and ServiceNow data within one interface instead of having to use two separate platforms. This integration will allow customers to utilize ServiceNow’s ticket system alongside Salesforce’s customer relationship management (CRM. database.

Benefits of Integration of Salesforce and ServiceNow

With the integration of the two platforms, organizations will be able to see all their data at once without having to navigate between two separate platforms. This new integration will allow organizations to identify trends that may not have been previously visible when using only one platform at a time. These trends may include how long cases are taking or how many cases are being opened. With this information, organizations will be able to create additional actions or take any necessary corrective measures in order to improve efficiency. The ability to easily export data from one platform to another will also provide an added benefit because it will allow users to view reports on demand rather than having to wait for them to load after the daily report runs.

The integration of Salesforce and ServiceNow will allow organizations to leverage both platforms together in order to provide their clients with a better service experience. Instead of having to log into multiple platforms in order to view all relevant data, users can now view all their organization’s relevant data directly from the Salesforce1 dashboard inside the Salesforce app. This gives users the ability to have a more hpistic view of the customer experience and allows them to gauge what they can do to improve service delivery and customer satisfaction going forward.

The process to integrate Salesforce and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.