Salesforce is the customer service platform with social-like capabilities. With Salesforce, companies can align their business processes and customer service strategies to fit their customers, employees and partners much better than before. Salesforce is a leading provider of social enterprise cloud computing solutions.
ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.ServiceNow Integrations
Salesforce + ServiceNowUpdate Record in ServiceNow when New Lead is created in Salesforce Read More...
Salesforce + ServiceNowUpdate Record in ServiceNow when New Contact is created in Salesforce Read More...
Salesforce + ServiceNowCreate Record to ServiceNow from New Contact in Salesforce Read More...
Salesforce + ServiceNowUpdate Record in ServiceNow when New Opportunity is created in Salesforce Read More...
It's easy to connect Salesforce + ServiceNow without coding knowledge. Start creating your own business flow.
Triggers the moment a new account is created.
Triggers when a new attachment is created.
Triggers whenever a new case is created in your account.
Triggers upon the creation of a new contact.
Triggers upon the creation of a new event.
Triggers the moment there is a new lead in your account.
Triggers upon the creation of a new opportunity.
Triggers upon the creation of a new product.
Triggers when a record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is created.
Triggers whenever a new task is created in your account.
Triggers whenever the stage of an opportunity is changed.
Triggers when any record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is updated.
Triggers when a new record is created.
Triggers when a record is update.
Create a new attachment (max 25 mb)
Create a new contact.
Create a new custom object as per your choice.
Create a new event.
Create a new lead.
Create a new opportunity.
Creates a record.
Update an existing contact.
Modify an existing custom object (of the type you choose).
Updates a existing record.
Creates a new record in a table.
Update a old record in a table.
Salesforce is a cloud computing company that was founded in 1999 by Marc Benioff and Parker Harris. Originally, Salesforce was a software as a service (SaaS. company that was built for salespeople. However, it has since evpved to become one of the leading cloud computing platforms in the world. Salesforce offers products such as Salesforce1, Sales Cloud, Service Cloud, Force.com, Chatter, Heroku and more. In 2008, Salesforce was ranked as the fastest growing private company in the United States by Forbes Magazine.
ServiceNow is a cloud computing company that was founded in 2003 by Fred Luddy. It is a software-as-a-service provider that focuses on cloud computing sputions for managing IT services. ServiceNow’s SaaS products include. ITIL, ITSM and CMDB. ServiceNow also provides management apps for mobile devices and middleware integration capabilities. ServiceNow reported $728 million in sales during 2015, which is an increase of 8% from 2014.
Salesforce and ServiceNow have recently announced a new integration partnership that will allow customers to use both platforms in conjunction with each other. This will allow users to access both Salesforce and ServiceNow data within one interface instead of having to use two separate platforms. This integration will allow customers to utilize ServiceNow’s ticket system alongside Salesforce’s customer relationship management (CRM. database.
With the integration of the two platforms, organizations will be able to see all their data at once without having to navigate between two separate platforms. This new integration will allow organizations to identify trends that may not have been previously visible when using only one platform at a time. These trends may include how long cases are taking or how many cases are being opened. With this information, organizations will be able to create additional actions or take any necessary corrective measures in order to improve efficiency. The ability to easily export data from one platform to another will also provide an added benefit because it will allow users to view reports on demand rather than having to wait for them to load after the daily report runs.
The integration of Salesforce and ServiceNow will allow organizations to leverage both platforms together in order to provide their clients with a better service experience. Instead of having to log into multiple platforms in order to view all relevant data, users can now view all their organization’s relevant data directly from the Salesforce1 dashboard inside the Salesforce app. This gives users the ability to have a more hpistic view of the customer experience and allows them to gauge what they can do to improve service delivery and customer satisfaction going forward.
The process to integrate Salesforce and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.