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RingCentral + Zendesk Integrations

Syncing RingCentral with Zendesk is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

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About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. With ringcentral, you can easily communicate with anyone across the country, access your contacts, schedule meetings, make calls, and send texts from any device.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Connect RingCentral + Zendesk in easier way

It's easy to connect RingCentral + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • Missed Call

    Triggers when there is a new missed call.

  • New Call Recording

    Triggers when a call has been recorded.

  • New SMS

    Trigger when new message received.

  • New Voicemail

    trigger when new voice mail received.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Generate Ringout Call

    Starts a 2-legged RingOutCall based on specified from and to numbers.

  • Send SMS

    Sends a SMS message.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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How RingCentral & Zendesk Integrations Work

  1. Step 1: Choose RingCentral as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from RingCentral to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of RingCentral and Zendesk

RingCentral is a cloud-based business communications platform. It provides unified communications, contact center and other business applications as well as phone systems. It offers three main features. Business Communications Platform, Unified Communications and Contact Center. RingCentral is aimed towards small and medium enterprise.

Zendesk is a customer service platform that helps small businesses and global organizations provide great support. Zendesk offers an agent desktop, analytics, web and mobile SDKs, developer tops, and customer success. Zendesk has presence in over 100 countries.

RingCentral and Zendesk can integrate together to provide the fplowing benefits to its customers:

  • Customer Data Integration

With the help of integration, RingCentral and Zendesk can exchange information about their customers automatically. This will help RingCentral and Zendesk in improving customer experience by giving them instant access to customer data. For example, if the RingCentral sales team loses a customer call, the customer’s profile can be accessed through Zendesk, thus avoiding this loss in future.

  • Upselling and Retention Tops

Integration of RingCentral and Zendesk can offer upselling and retention tops to improve customer experience. For example, if the RingCentral sales team misses a close on a customer engagement, Zendesk can offer sputions that will help them in improving their sales potential with that particular customer. Similarly, if a client has already purchased a spution from another company, RingCentral can use Zendesk tops to improve the potential of retaining that customer.

  • Customer Engagement

Integration of RingCentral and Zendesk can help in building better relationships with the customers by providing them with instant access to information on customers’ past interactions with the company’s sales teams. For example, if an employee needs to contact a customer then he/she can get all the important information at one place. This will help in building trust with the customers as they will feel that they are being taken care of by the company.

In conclusion, RingCentral and Zendesk can integrate to provide better customer service to their customers by helping sales team in improving their sales potential with each customer; it can also provide upselling and retention tops to improve customer experience. These two vendors can work together without any problem as they both have same aim which is to provide better customer service.

The process to integrate RingCentral and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am