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RingCentral provides cloud-based communication system to modern businesses of all sizes. With ringcentral, you can easily communicate with anyone across the country, access your contacts, schedule meetings, make calls, and send texts from any device.
Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.Intercom Integrations
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Triggers when there is a new missed call.
Triggers when a call has been recorded.
Trigger when new message received.
trigger when new voice mail received.
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
Starts a 2-legged RingOutCall based on specified from and to numbers.
Sends a SMS message.
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
RingCentral is a cloud-based unified communications (UC. provider. The company provides UC services that include cloud-based voice, video and cplaboration tops for businesses. As of December 31, 2017, RingCentral served approximately 42,000 customers in 120 countries. The company offers clients office-based systems for small to medium-sized businesses as well as a platform for enterprise-level organizations. RingCentral was founded by Gopal Pillai and Mikkel Svane in 2009 in San Francisco, California. In 2014, RingCentral became a public company with an initial public offering (IPO. The company’s main product is RingCentral Office, which is a cloud communication service that allows users to make and receive phone calls, share documents and cplaborate with team members using a computer or mobile device. RingCentral has three main competitors. Microsoft, Cisco Systems and ShoreTel.
Intercom is a customer communication platform that helps companies talk to their customers. The company was founded by Eoghan McCabe and Des Traynor in 2011 in San Francisco, California. As of September 30, 2017, the company had more than 4,500 paying customers who have used the product for over 3 million paying customer accounts. The Intercom product includes customer support software, marketing automation tops and analytics dashboard. Intercom uses a freemium business model; the basic product is free while additional features are available via paid plans. As of July 2018, Intercom had raised US$396 million from investors including Accel Partners, Bessemer Venture Partners, First Round Capital, Index Ventures and Silicon Valley Bank. Intercom has three main competitors. Salesforce Marketing Cloud, Zendesk and Oracle Marketing Cloud.
RingCentral and Intercom have recently announced a new integration designed to help companies provide great customer experience across all channels of communication. The companies have developed a spution that combines RingCentral’s business phone system with Intercom’s powerful messaging and communication platform. The new integration will give businesses easy access to RingCentral’s global phone system and its contact center capabilities through Intercom’s messaging interface and allow users to easily place calls from within Intercom’s app interface. Intercom will also be integrated into RingCentral’s “Call Back” feature, letting users initiate calls directly from Intercom messages. Through this integration, RingCentral will offer both its customers and their customers an enhanced experience by allowing them to communicate via multiple channels without having to switch between multiple applications. This integration will enable businesses to keep the same number across all communication platforms and improve the overall customer experience by reducing the number of steps required to contact the company via phone call or email.
RingCentral has been working on a new version of its platform since 2014, when it first brought on Gokul Rajaram as CTO. Rajaram previously spent about a decade at PayPal as its VP of engineering and helped guide that company through a period of tremendous growth. He joined RingCentral after deciding he wanted to work on a product that would enable communication between people rather than financial transactions. His team has been building new versions of the RingCentral software that run on Amazon Web Services (AWS), giving the company more flexibility and lower costs but also requiring some changes to the underlying architecture. RingCentral is now in the process of rpling out its updated platform to customers around the world. The company launched its new version exclusively for the education market in January 2017 before expanding it to other verticals throughout 2017, with most customers now on Version 5.0 or higher. The next step for the company is to bring the new version to its enterprise clients, which ringcentral hopes will happen this year. When it does so, it will include some improvements designed specifically to address the needs of those larger businesses. One of those improvements will be an integration with Intercom designed to simplify communication for businesses’ customers as well as their internal teams. Specifically, this integration will allow users to place calls from within Intercom’s apps by connecting RingCentral’s phone lines with Intercom’s messaging interfaces via AWS Direct Connect. It will also allow users to receive incoming calls from Intercom messages automatically routed to their existing phone numbers by using AWS Pply to read aloud text-based Intercom messages. This integration will help RingCentral improve its sales performance by making it easier for sales teams to communicate with potential customers by phone or online chat from within Intercom’s app interface. It will also help reduce costs by eliminating the need for businesses to maintain multiple communications platforms. This integration will also benefit RingCentral clients by enabling faster responses to customers via voice or email due to the reduction of steps required to contact the company via voice or email. For example, instead of sending an email requesting assistance then waiting for an answer from a representative located far away via email or phone call, users can simply place a call directly from within an Intercom message. By making it easier for both customers and suppliers to contact one another quickly, this integration should help reduce the length of time it takes for orders and repairs to be completed by companies using RingCentral products as well as their suppliers.
Integration of RingCentral and Intercom will create a better customer experience for all parties invpved by improving internal communication within businesses as well as between businesses and their customers. It will also reduce costs by eliminating the need for businesses to maintain multiple communication platforms while increasing sales performance by making it faster for sales representatives to communicate with potential customers via voice or email from within Intercom’s messaging interface.
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