Revolut is a financial services company that specializes in mobile banking, card payments, money remittance, and foreign exchange.
PhoneBurner is an outbound sales dialing platform that boosts team efficiency and transparency by increasing real client encounters.PhoneBurner Integrations
Revolut + PhoneBurnerCreate Contact to PhoneBurner from New Transaction in Revolut Read More...
Revolut + PhoneBurnerCreate Update Contact to PhoneBurner from New Transaction in Revolut Read More...
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Revput is a financial services company that provides personal and business current accounts (https://www.revput.com/. Revput offers payment cards, money transfers, international currency exchange, cryptocurrency buying and selling, loans, travel insurance, and free credit score. Revput is an alternative to traditional banks. It has a banking license in Lithuania which gives it the same access to the European Union banking system as any other bank. Revput has raised $66M from investors including Index Ventures, Balderton Capital, and Ribbit Capital.
PhoneBurner is a software company whose main product is PhoneBurner for Salesforce (https://phoneburner.io/. PhoneBurner is used for automated phone calling and text messaging for customer engagement, marketing and sales. PhoneBurner’s customers include Shopify, Uber, and LinkedIn. In September 2018, PhoneBurner was acquired by Revput for £29 million ($38 million. in cash (https://techcrunch.com/2018/09/27/revput-acquires-phoneburner-for-38-million/?guccounter=1.
There are several ways in which Revput and PhoneBurner are integrated. The most important way in which they are integrated is through the PhoneBurner Group Hub. The PhoneBurner Group Hub allows users to track all of their calls across multiple accounts on one screen. The PhoneBurner Group Hub also allows users to manage personal and group call campaigns from the same location. Through the PhoneBurner Group Hub, users can track calls received, calls made, and aggregate performance metrics for each call campaign. Users can also create groups by company name or by specific individuals. With the PhoneBurner Group Hub, users can set up call campaigns with named contacts. The user can then track the number of calls made to that contact, the number of calls received by that contact, the number of voicemails left by that contact, the number of voicemails received by that contact, and if those messages were responded to. Users can also track the number of calls to each individual contact within their organization and view aggregated data about these calls such as when they were made and how long they lasted. With the PhoneBurner Group Hub, users have access to 10 free minutes of calling to numbers anywhere in the US or Canada every month. These minutes can be used as needed during a month as long as they are in use before the end of the month in which they are purchased. Users can purchase additional minutes at a cost of $0.00075 per minute depending on how many minutes they want to buy (https://phoneburner.io/pricing.
Another way in which Revput and PhoneBurner are integrated is through Caller ID Blocking. When a user makes a call through Revput’s app that has Caller ID Blocking turned on, the caller’s name appears as “Revput” instead of the user’s name. This helps users keep their personal information private when making calls on Revput’s network. While this feature does not currently exist on the PhoneBurner platform, integrating it would allow users who make calls through PhoneBurner’s platform to take advantage of this feature as well.
Another way in which Revput and PhoneBurner are connected is through Automatic Number Identification (ANI. ANI refers to the ability of a user to identify a caller’s phone number during a call even if the caller has blocked his or her number. ANI requires cooperation between both ends of a phone call. PhoneBurner offers ANI integration with its Account Manager API while Revput does not currently offer this service for its users; however, it would be beneficial for Revput to do so since it would encourage users to make calls regularly without fear of being called back by someone with whom they don’t wish to speak at that time (https://phoneburner.io/api/accountmanager/.
Revput bought PhoneBurner because it cost less than an outsourcing call center would have cost them and because it allows them to manage customer relationships more effectively. Revput’s Chief Product Officer stated in an interview with TechCrunch that integrating PhoneBurner into Revput was “a no-brainer” because people who use Revput’s app will be able to manage customer relationships better through phone calls. The Chief Product Officer also explained that integrating PhoneBurner into Revput will make customer service more efficient by allowing users who use both platforms to manage their customer relationships more easily. For example, a user could receive a message on any device that their partner wants to speak with them via telephone rather than just email. Upon receiving this message, a user could respond by calling their partner directly from their mobile device without needing to find a landline phone or having to remember which phone he or she needs to call on (https://techcrunch.com/2018/09/27/revput-acquires-phoneburner-for-38-million/?guccounter=1.
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