Integrate Firebase Realtime Database with Zoho CRM

Firebase Realtime Database

Firebase is a mobile and web application development platform provided by Google for building Web, Android and IOS applications. It is also a cloud-based database. It provides the ability to store and sync data in real time. It has a REST API that can be accessed from anywhere. It has multiple features such as authentication, crash reporting, analytics, database management and more. It is an easy way to develop real-time applications.

Zoho CRM

Zoho CRM is a customer relationship management product based on cloud computing. It is a multi-tenant software application that helps in managing sales, marketing and service of your business. It is highly customizable and flexible and helps you in integrating all your activities together. It also offers cplaboration with other business partners. It supports growth of your business via new marketing channels.

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The integration of Firebase Realtime Database and Zoho CRM is done using the Firebase SDK for Java which uses the Firebase Java Client Library. The Java Client Library interacts with a Firebase Instance on a server to read and write data. Both the data and the Firebase Instance are available on a Google Cloud Platform. The Firebase Instance contains a cplection of data organized into a tree hierarchy. The data is stored in JSON documents. These documents contain various attributes such as child references, arrays of values, etc. These attributes can be dynamically composed into new documents at runtime. In addition to this, the data can be synchronized across devices by using the Firebase Remote Config service. The data can also be synchronized across clients using Firebase Authentication service. The integration was done by creating a web app in Zoho CRM and connecting it to a remote instance of Firebase hosted on Google Cloud Platform. This connection was created using the Firebase SDK for JavaScript which uses the Firebase JavaScript Client Library. The JavaScript Client Library interacts with a Firebase Instance on a server to read and write data. Both the data and the Firebase Instance are available on Google Cloud Platform. The integration was done by creating an account in Zoho CRM using the email id associated with the given app in the Firestore conspe, which allows access to all features of Zoho CRM like Sales, Marketing, Service, etc. After that, in order to create user profile in Zoho CRM, Zoho Social Connector was used . Zoho Social Connector provides users with access to social networking sites like Facebook , Twitter , LinkedIn , etc. During account creation, it fetches information like email id , name , job title , phone number , etc., from Facebook , LinkedIn or any other social networking sites . This social profile is then mapped to the user’s Zoho CRM profile using Zoho Social Connector . Zoho Social Connector also allows users to connect their social media accounts to their Zoho CRM account . By integrating both these products, users can now automatically share their email address with the customers they interact with . This will help customers to directly communicate with them through email instead of through social media. With this integration, customers can also create new contacts to reach out to the users through Zoho CRM without having to go through the hassle of finding their email address . This integration will provide customers with an easy way to reach out to users without having to go through social media profiles .

Benefits of Integration of Firebase Realtime Database and Zoho CRM

The integration of Firebase Realtime Database and Zoho CRM has several benefits which are given below:

With this integration, businesses can integrate their CRM system with their customer’s social media profiles . They not only get access to their customers’ information but also get information about other people wanting to reach out to them . This saves time while reaching out to customers . All they have to do is send an email instead of posting their message on multiple social media platforms . Businesses can use this integration for targeted marketing strategies . They can segment their customers according to their social media activities or their online browsing history . They can send customized email messages based on this segmentation . This will help them save time while sending personalized email messages . They can also track open rates for all their emails sent out . If anyone unsubscribes from the mailing list or does not respond within a certain period of time , they can be removed from the list . This gives businesses better contrp over their mailing list . With the integration of Firebase Realtime Database and Zoho CRM , they can also manage customer relationships easily . They can manage appointments , manage tasks , manage quotes , track orders , etc . with this integration . This will help them save time while managing customer relationships . They can measure customer satisfaction , analyze client interactions and create better customer experiences if they have integrated both these products .

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