The Firebase Realtime Database lets you build rich, collaborative applications by allowing secure access to the database directly from client-side code.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Firebase Realtime Database + ZendeskCreate Ticket to Zendesk from New Child Object in a Firebase Realtime Database in Realtime Database Read More...
Firebase Realtime Database + ZendeskUpdate User in Zendesk when New Child Object in a Firebase Realtime Database is created in Realtime Database Read More...
Firebase Realtime Database + ZendeskCreate User to Zendesk from New Child Object in a Firebase Realtime Database in Realtime Database Read More...
Firebase Realtime Database + ZendeskCreate Organization to Zendesk from New Child Object in a Firebase Realtime Database in Realtime Database Read More...
Firebase Realtime Database + ZendeskUpdate Ticket in Zendesk when New Child Object in a Firebase Realtime Database is created in Realtime Database Read More...
It's easy to connect Firebase Realtime Database + Zendesk without coding knowledge. Start creating your own business flow.
Triggers on updation of a child object in firebase realtime database.
New Child Object in a Firebase Realtime Database
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Creates or replaces a child object within your Firebase Realtime Database.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Firebase is a mobile app development platform that helps you quickly develop high-quality apps. Firebase makes it easier to develop realtime apps, analytics, or storage. Firebase Realtime Database is a cloud-hosted database. It is a NoSQL database. It provides a REST API for client-server interaction. It also allows clients to subscribe to updates on the data and receive notifications when the data changes (Dustin Diaz, 2016.
Zendesk is a customer service software that helps companies to respond to customers’ queries and improve their performance. Zendesk provides customer service software enabling users to manage customer support and ticketing across multiple channels. Zendesk also integrates with other tops such as Google Apps, Salesforce, Dropbox, etc. (Zendesk & Company, 2016.
Firebase Realtime Database allows users to connect to their database from any device through the web browser or using the REST API provided by Firebase. The REST API provides users with the ability to read, write and listen for changes to data in real time without having to request a new copy each time. Furthermore, Firebase Realtime Database can handle millions of active users with latency in the order of milliseconds. Clients can subscribe to changes and receive push notifications. This helps users when they are working with large data sets like billing or inventory tracking applications. It also helps minimize the need for ppling and improves user experience (Dustin Diaz, 2016.
Zendesk integration helps users by improving customer support and optimizing customer experience. Users can track issues in real time with Zendesk integration. They can monitor key metrics of their support like ticket vpume, response time, etc. This integration also enables users to create tickets automatically based on current incidents (Zendesk & Company, 2016.
By integrating Firebase Realtime Database with Zendesk, users can:
In this article I have discussed. Firebase Realtime Database? Zendesk? Why we should integrate Firebase Realtime Database and Zendesk? What are the benefits of integration of Firebase Realtime Database and Zendesk? In future, this integration will help companies to optimize their customer support and enhance customer experience by automating the process of creating tickets in real time when an incident occurs.
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