Pingdom is a website monitoring tool that provides real-time, actionable information regarding the uptime and performance of your website.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
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Triggers when a new alert occurs in Pingdom.
Triggers when a new check is added.
Triggers when a new contact is added.
Triggers every time a new group is created in Zendesk.
Triggers when a internal note is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a user is updated in Zendesk.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Pingdom is a website monitoring top that enables users to monitor their websites. It was first launched in 2006 and it has been growing ever since. The service offers users the ability to monitor uptime, performance, SSL security, and more. Pingdom provides a lot of information to its users through an application called Pingdom Dashboard. This application allows users to keep track of their websites’ health and performance. It also allows users to monitor their websites’ uptime, response time, and page load time (Eltarhossain, 2017.
Zendesk is a customer support software that helps companies with their customer relationships. It enables businesses to offer great customer support in a very efficient manner. It also helps them create better customer experiences by providing them with the knowledge about their customers (Eltarhossain, 2017.
The integration of Pingdom and Zendesk can be described as a functional business relationship where two or more organizations are working together to serve their customers in a better way. They rely on each other in order to be successful in their business. In this case, Pingdom serves as an external partner of Zendesk. They both provide great services to their clients but they are not able to satisfy all of their clients’ needs. To improve their services, they need to work together. They can do so by integrating their services to be able to offer more to their clients. This integration will be beneficial for both companies (Eltarhossain, 2017.
The integration of Pingdom and Zendesk will enable these two companies to provide better services to their customers. For example, if Pingdom monitors the uptime of one company’s website and Zendesk monitors the performance of another company’s website, they would be able to give better customer support to the companies. Because they will have access to the information from both companies, they will be able to understand the problems and the needs of their clients better. This information will help them serve their clients better and improve their relationships with them (Eltarhossain, 2017.
In conclusion, the integration of Pingdom and Zendesk will benefit them by allowing them to create better customer services for their clients and improve their relationships with them. They will be able to understand their clients’ problems better because they will have access to more information about them. This information will allow them to better understand their clients’ needs and improve their services accordingly (Eltarhossain, 2017.
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