Integrate PhoneBurner with BulkGate

PhoneBurner

PhoneBurner is a cloud-based call center software spution that allows users to set up their own call center. The features in PhoneBurner are designed to provide the maximum advantage for users, and help them get the most out of their call center. With the latest release, PhoneBurner provides a new feature called BulkGate.

BulkGate

BulkGate is a feature that allows users to route incoming calls into multiple queues based on the caller’s number. The feature allows users to create unique rules that will route calls based on the Caller ID information. This feature enables users to centralize their call center by routing calls to different departments. The phone numbers of each department can be displayed on the Call Queues page and on the Agent Dashboard; this provides agents with a quick way to know where they should transfer the caller. When an agent receives a call, they can select multiple Call Queues from the drop down menu in order to route the call to a specific department.

Integration of PhoneBurner and BulkGate

By combining PhoneBurner and BulkGate, users can easily configure different queues for incoming calls based on the caller’s number. Each queue can be assigned a call processing rule that determines how a particular caller will be handled. The rule can include criteria such as the caller’s country, the day or time of contact, or even the caller’s response to a prompt. Upon receiving an incoming call, an agent can select multiple queues from which to place the caller; this will allow agents to quickly handle calls from multiple departments. Sales agents can receive calls from bulk accounts, while support agents can receive calls from large companies; this reduces the time needed for agents to route calls, and ultimately increases their productivity.

Benefits of Integration of PhoneBurner and BulkGate

The integration of PhoneBurner and BulkGate provides significant benefits including:

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