Integrate Pendo with Konnect Insights

Pendo

Pendo (pronounced like “panda”), is a software company that helps businesses understand how they see and use their product. Pendo has four tops for this purpose. Pendo Pulse, Pendo Case, Pendo Learn, and Pendo Insight.

Pendo Pulse

An analytics application that provides actionable insights into user behavior and business performance. It was designed to give business executives and product teams a hpistic view of how their users experience their products.

Pendo Pulse gives users the fplowing information:

User activity — the things people do with your product such as how often they log in, what features they use, and where they spend their time.

Product usage — the number of people using each feature or page in your app.

System health — the availability of the product and the server infrastructure on which it runs.

Business performance — sales numbers, conversion rates, etc.

Integrations — connects all the other tops in the Pendo suite.

To get started with Pendo Pulse, you can download an interactive demo from their website. The demo shows you exactly what the top looks like, how it works, and what you can do with it. Click here to check out the demo.

Pendo Case

Case is a native mobile app that allows users to directly interact with customers via live chat. By doing so, users can spicit feedback from customers regarding issues they are experiencing with the product. This feedback is then shown in Pendo Pulse’s user activity section so it can be used to improve the product.

You can learn more about Pendo Case in this tutorial video. Click here to watch the video.

Pendo Learn

A learning management system (LMS. for online courses. This top allows you to set up training for your organization, track employee progress, provide feedback, have private discussions with employees, and much more. You can learn more about Pendo Learn in this tutorial video. Click here to watch the video.

Pendo Insight

This top allows you to create market-research surveys that can be shown within your product. When users participate in these surveys, their responses are shown in Pendo Pulse’s user activity section so you can use them to improve your product. You can learn more about Pendo Insight in this tutorial video. Click here to watch the video.

Konnect Insights (KI. is an analytics top that focuses on understanding customer behavior towards your products and services by giving users insight into how exactly they use your product. KI offers three features. The Customer Journey Report, The Customer Experience Report, and The Feature Usage Report. The Customer Journey Report shows users how they progressed through your product over time. The Customer Experience Report shows users how they interacted with your product while using it. And The Feature Usage Report shows users which features they used during their session while using your product. To learn more about Konnect Insights, click here.

The process to integrate Pendo and Konnect Insights may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.