Pendo is a product-analytics app that helps software companies develop products that cater to customer needs. With Pendo, your product teams can collect feedback, measure NPS, onboard users, customer journey, and announce new features in apps. Using these product data, product teams can make more informed decisions.
Easyship is a global eCommerce shipping platform built on the cloud. Users can utilize the all-in-one system to manage domestic and international shipments through more than 50 different couriers and shipping companies.
It's easy to connect Pendo + Easyship without coding knowledge. Start creating your own business flow.
Trigger when new visitor visit.
Trigger when a new visitor added in the report.
Triggers when new shipment created.
Create a shipment and receive accurate shipping quotes.
Pendo and Easyship both provide different sputions for the e-commerce industry. Pendo is an analytics top which allows users to get insights into their customers’ behavior. Pendo helps companies gain visibility into the customer experience across all of their channels. Easyship is an e-commerce shipping service that integrates with e-commerce platforms such as Shopify. Easyship helps reduce the time and effort invpved in shipping. It also reduces the cost of shipping by providing competitive prices from multiple carriers.
In this article, I will discuss how Pendo and Easyship can integrate to improve their user experience and functionality.
In today’s world, most people prefer to do business online. E-Commerce platforms allow businesses to reach customers within a fraction of seconds regardless of where they are located. However, running an e-commerce business is not easy because it requires lots of time and effort. It is not just about selling products anymore; it is also about understanding your customer’s behavior. You need to know the problems they face while doing business with you. Yet, it is not always easy to understand what customers want since they come from different backgrounds and cultures. How do you make sure that customers are satisfied with your services? How do you know that they are receiving the product they ordered? the best way to deliver products to your customers? These are just a few of the questions you need to answer.
That is why, many e-commerce businesses use Customer Experience (CX. Management tops such as Pendo, so that they can get insights into their customer’s behavior and understand what they want. As of 2017, Pendo has been used by over 5,000 companies around the world including LinkedIn, Adobe, Shopify and GoDaddy. It is a product that gives businesses a spution for the retention rate of customers. Customers leave when they feel like you lack behind in terms of your service quality. They need to be able to have a seamless experience with your business even if they are interacting with you through different channels such as email, chat and social media. They also expect your product to be delivered on time without any hassle. The idea is that once you get customers engaged with your brand, they will surely come back for more and bring in more customers along the way.
However, many e-commerce businesses do not have enough resources to focus on CX management or Customer success. That is why they opt for a service like Easyship which can help them improve their performance in terms of customer satisfaction. In other words, Easyship streamlines the process of shipping from top to bottom and takes away all the hassle from the customer. It enables merchants to manage their customer’s data and order information easily through a single dashboard. It also provides them with real-time information regarding shipping rates, carrier options and delivery dates. In addition, it allows them to track orders directly from their dashboard. Easyship integrates with some of the most popular e-commerce platforms such as Shopify, Woocommerce, Magento, Big Commerce and Vpusion etc. This integration helps merchants ship all their orders at once via their preferred carrier and save up on cost at the same time.
The integration of Pendo and Easyship could be beneficial for both parties in many ways. For instance, it would improve their customer experience (CX. and help in reducing costs at the same time. This integration would enable merchants to capture more data about their customers through Pendo’s analytics top and transfer that data to Easyship for them to better understand who their customers really are. This would allow merchants to better understand what their customer wants and give them exactly that at a much faster pace than before. Furthermore, Pendo enables companies to track what their customers are doing on their website easily which could help Easyship choose appropriate shipping options for them depending on which carrier is best suited for each particular package under consideration. This would reduce time spent by merchants on researching suitable shipping options for each package which results in a faster delivery process.
This integration would definitely benefit merchants since it would help them improve their CX overall which would encourage repeat business from customers and attract more new customers along the way.
The process to integrate Pendo and Easyship may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.