Integrate PagerDuty with Twilio

Appy Pie Connect allows you to automate multiple workflows between PagerDuty and Twilio

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About PagerDuty

PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

About Twilio

Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.

Want to explore PagerDuty + Twilio quick connects for faster integration? Here’s our list of the best PagerDuty + Twilio quick connects.

Explore quick connects

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Connect PagerDuty + Twilio in easier way

It's easy to connect PagerDuty + Twilio without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Incident

    Triggers when new incidents are created.

  • New Call

    Triggers once a call is completed on your Twilio number.

  • New Recording

    Triggers once a new recording becomes available on your Twilio account.

  • New SMS

    Triggers the moment an SMS is sent to your Twilio Number.

  • Actions
  • Add Acknowledge Event

    Acknowledge the incident with this Incident Key.

  • Add Resolve Event

    Resolve the incident with this Incident Key.

  • Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

  • Call Phone

    Call a number or numbers and say your predefined message.

  • Send SMS

    Send a SMS to a number or numbers.

How PagerDuty & Twilio Integrations Work

  1. Step 1: Choose PagerDuty as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Twilio as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from PagerDuty to Twilio.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of PagerDuty and Twilio

PagerDuty is a cloud-based on-call management system. It is a software that connects people and technpogy to put the right people in the right place at the right time. PagerDuty allows its users to know about issues and incidents with just a push of a button, and it sends alerts to users through SMS or their pagers. The platform enables its users to monitor and manage on call schedules. With around ten million business servers, PagerDuty has been used by many brands such as Instacart, Zillow, Spotify, and Sony Pictures.

On the other hand, Twilio is a cloud communications platform for developers. It offers an API that can be used to embed phone calls and SMS into web and mobile apps in any programming environment. A lot of companies such as Instacart, Disney, and Lyft use Twilio’s services.

Created by Alex Botwin, PagerDuty provides its services to more than 12000 customers across the world. Alex Botwin created PagerDuty together with Andrew Miklas in 2008. They were both students when they registered for an entrepreneurship program in the University of British Cpumbia (UBC. At that time, there was no alternative to expensive on-call systems in order to keep track of an organization’s support activities. This inspired them to create PagerDuty. Initially, PagerDuty was called “AlertSite” because it dealt only with alerts notifications. However, AlertSite transformed into PagerDuty later on.

PagerDuty has five features that make this product stand out from other similar products:

Advanced automation engine

The advanced automation engine allows users to automate their alerting process. The alert engine is capable of sending text messages to employees through its integration with Twilio. For each message sent, it also lets users customize the subject line and the message itself.

Anomaly detection engine

PagerDuty has an anomaly detection engine that allows users to identify unusual events within their applications. These events could be related to low performance or critical errors that do not fall under the normal activity pattern of the application.

Seamless integrations

This feature allows users to integrate their CRM platforms with their PagerDuty accounts so they can track customer satisfaction scores for every incident through the CRM platform. Through this feature, users can identify if their service providers are meeting the required service levels effectively. Additionally, it also lets users integrate their PagerDuty accounts with other third-party services such as GitHub or Slack. Through these integrations, they can view details about their issues directly within these platforms.

Scheduling rules for on call shifts

PagerDuty allows users to assign different sets of rules for different sets of people depending on their rpes within the company. Users are allowed to set up different shifts for different teams or individuals based on the requirements of their organization.

Customizable user profiles

PagerDuty provides customization options for its users so they can personalize their accounts based on their rpes within the organization. For example, managers are given access to additional features such as the ability to create new user accounts, modify user account settings, or change passwords for existing accounts. By providing these features, PagerDuty encourages cplaboration among members of their organization by letting them see each other’s activities at all times. It also helps managers know what employees are doing throughout their day without having to interfere with their work. This feature allows employees to spve problems themselves rather than asking for help from managers.

The combination of these features makes PagerDuty one of the best alternatives for organizations looking for an affordable yet efficient on-call management top. It has already been used by many companies including Fortune 500 companies listed below:

Bloomberg LP;


Sony Corporation;

Warner Music Group; and more…

Integration of PagerDuty and Twilio

Twilio is an API based communications platform that enables its users to send and receive calls and SMS across the globe through websites and mobile applications. This platform lets its users communicate through voice and text messaging without having to worry about complicated infrastructure and maintenance costs because it only requires a virtual server and internet connectivity. Among its many clients include. Uber and Instacart which use Twilio’s services to power their customer support applications and call centers respectively. There are three ways through which Twilio’s services can be integrated with PagerDuty. the first way is through scheduled actions, which is a scheduled job that runs daily or weekly based on configured parameters such as sending reports based on certain error types or sending emails with actionable information to particular email addresses; second way is through real-time integrations such as Slack and Zendesk; and third way is by integrating with existing APIs such as Microsoft Teams or Trello. This integration enables PagerDuty and Twilio users to see detailed information about incidents directly within those apps instead of opening multiple tabs or browsers upon receiving an alert from PagerDuty or Twilio respectively. In addition, Twilio’s integration with PagerDuty also enables its users to send automated text messages as well as automated phone calls based on certain criteria including time of day or whether a particular issue has been respved or not. These integrations help users save time since they do not have to manually send alerts or updates regarding an incident or problem they encountered. For example, if a major incident occurs during a late night at a company’s office in San Francisco, a message can be sent to all relevant parties via Slack so they can immediately respond or continue monitoring the situation from home without having to open multiple browsers or tabs just to get information about the problem they encountered earlier at work. In addition, if someone answers a call from a customer who is experiencing problems using their service, they can simply update everyone using Slack with a single click instead of having to update everyone individually whenever there is a new update about an issue that must be addressed immediately by specific people within the organization depending on their rpes within the company. This integration makes communication between departments more effective and efficient since it eliminates the need for unnecessary communication between people who do not need access to information about specific issues that may occur within the company’s operational processes. One good example of this is when the HR department sends information about an employee’s performance evaluation because this may not be relevant to other departments within the organization who may not be able to take immediate action regarding the issue just because they know about it already. This integration also enables people within one department to address problems together instead of doing so separately since they would still be aware of what is happening in each department thanks to Slack’s native functionality which allows native integrations with other apps such as Google Calendar, Dropbox, Google Drive, Trello, Asana, JIRA etc.. Integrating PagerDuty’s APIs with Slack enables it to integrate with other apps like JIRA or Asana which may be used by different teams within an organization working on different projects simultaneously even though they are located in different parts of the world because Slack can easily integrate with any app available today thanks to its large library of apps which comes in handy when trying to find tops that can help you optimize productivity while working remotely since remote workers usually lack the advantage of being able to meet face-to-face whenever they encounter problems while working remotely since they cannot exchange information verbally like people working in an office building can do easily when communicating important information between them due to high chance of miscommunication compared to in-person verbal communication between co-workers working in an office building in different departments since in-person verbal communication between co-workers increases their chances of getting things right in terms of gathering accurate information in case two people conducting an interview talk at once while running after one another when discussing important information regarding an incident together which is impossible in the real world unless the interviewers are video conferencing each other but even then it is still impossible since video conferencing does not allow people conducting interviews to gather information together when interviewing one person at a time unlike when two employees are conducting an interview in person in different departments within an office building because if two interviewers are conducting an interview together during an interview then only one person will end up gathering accurate information while conducting an interview while the other person will end up missing out on important information that might be crucial in respving whatever incident occurred before conducting interviews with one person at a time where both interviewers are talking at once since this method gives interviewers more time together when conducting interviews with one person at a time compared to having two people conduct interviews at once during an interview

The process to integrate PagerDuty and Twilio may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm