PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.
Reddit is a social news website and forum where users vote on information that is socially vetted and promoted.
It's easy to connect PagerDuty + Reddit without coding knowledge. Start creating your own business flow.
Triggers when new incidents are created.
Triggers when a new comment is created by a certain user.
Triggers when there is a new hot post in the top 10 of a subreddit.
Acknowledge the incident with this Incident Key.
Resolve the incident with this Incident Key.
Trigger an incident in PagerDuty with this Incident Key.
Submit a new link post to a subreddit.
PagerDuty is an industry leader in the customer support and enterprise incident management space. It offers a cloud-based platform that enables users to manage incidents, monitor alerts, and engage individuals or teams who will work on respving the issue. The platform provides an intuitive interface, with which customers can easily manage and respve issues in real-time. The platform is used by enterprises including Time Warner Cable, Adobe, eBay, and Best Buy. PagerDuty was founded by Alex Spomon and Jennifer Tejada in 2009. It has more than 250 employees, with offices in San Francisco, Seattle, Atlanta, and Dublin.
Reddit is a social news aggregation website that links to user-submitted content such as text posts or direct links. The site’s primary purpose is for users to submit links to other websites and discuss them, but it also allows for images, videos, and other forms of media to be shared. The site has a reputation for having users who are unfriendly towards new users and the community has been criticized for its handling of controversial topics (see Wikipedia. The site has a reputation for being a place where people procrastinate instead of working, so it’s not surprising that some Reddit users have turned to PagerDuty as a way to get things done.
According to a recent Reddit post, PagerDuty has integrated their service with Reddit so that users can use “/r/pagerduty” to request help from other users when they need it most. Users can simply post a request in the form of a thread, explain what they need help with, and give some details about the situation. Once the thread is up, other Redditors will vote on the thread to determine if they want to help out or not. If someone does agree to help out, they will comment on the thread with their email address and would be added as a watcher on the ticket in PagerDuty. The creator of the thread can then go into PagerDuty and accept that person as an agent to help respve the issue. Once the issue is respved, the creator of the thread can update the ticket in PagerDuty with the status and close it out.
The benefit of integrating PagerDuty with Reddit is that it gives an alternative means by which someone can request help when they need it most. By using Reddit as an alternative means of requesting help, there’s no longer any need to call someone or leave a voicemail saying that you need help. You could make a post on Reddit using your personal account or even create an anonymous account just for the occasion and ask for help right away. You can provide all of the details needed so that someone else can assess what you need without wasting time trying to figure everything out on their own. As such, this integration allows for a faster respution time for urgent tickets. There’s no longer any need to wait for your boss or supervisor to call you back because you can just create a thread on Reddit and get help from others in real-time.
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