Integrate PagerDuty with Microsoft Dynamics CRM

Appy Pie Connect allows you to automate multiple workflows between PagerDuty and Microsoft Dynamics CRM

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About PagerDuty

PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

About Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship organization software package that helps increase sales by improving customer service, tracking and analyzing data from marketing strategies, and managing support requests.

Want to explore PagerDuty + Microsoft Dynamics CRM quick connects for faster integration? Here’s our list of the best PagerDuty + Microsoft Dynamics CRM quick connects.

Explore quick connects

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Connect PagerDuty + Microsoft Dynamics CRM in easier way

It's easy to connect PagerDuty + Microsoft Dynamics CRM without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Incident

    Triggers when new incidents are created.

  • New Account

    Triggers when a new account is created.

  • New Case

    Triggers when a new case is created.

  • New Contact

    Triggers when a new contact is created.

  • New Invoice

    Triggers when a new invoice is created.

  • New Lead

    Triggers when a new lead is created.

  • New Task

    Triggers when a new task is created.

  • Updated Lead

    Triggers when a lead is updated.

  • Actions
  • Add Acknowledge Event

    Acknowledge the incident with this Incident Key.

  • Add Resolve Event

    Resolve the incident with this Incident Key.

  • Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

  • Create Account

    Creates a new account.

  • Create Case

    Creates a new case.

  • Create Contact

    Creates a new contact.

  • Create Lead

    Creates a new lead.

  • Create Note

    Create Note

  • Create Opportunity

    Creates a new Opportunity.

  • Update Case

    Updates an existing case.

  • Update Task

    Updates an existing task

How PagerDuty & Microsoft Dynamics CRM Integrations Work

  1. Step 1: Choose PagerDuty as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Dynamics CRM as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from PagerDuty to Microsoft Dynamics CRM.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of PagerDuty and Microsoft Dynamics CRM


PagerDuty is a cloud-based service that provides real-time incident management for companies of all sizes. It brings together customer support with IT Operations. It is used by over 1,000 companies ranging from small businesses to large enterprises including Adobe, Box, Twitter, Salesforce, and Uber. Its main objective is to help organizations respve critical incidents more rapidly and improve the customer experience.

PagerDuty provides information about the current state of the system. This enables users to view it at any time.

Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software that is used by companies to manage their customers, leads, and prospects. This software is capable of tracking the behavior of customers through their multiple interactions with the company. Once data are cplected, it can be used to make better business decisions by offering greater insights into the pattern of customer buying behaviors.

Integration of PagerDuty and Microsoft Dynamics CRM

PagerDuty streamlines incident management. The platform can receive updates from other systems including email, social media, mobile devices, and applications. Users can customize notifications sent to them based on their preferences. For example, an alert can be sent to a user’s mobile phone that will play an audio message about an incident if they are not currently in their office. One advantage of this is that it enables the user to quickly respond to the situation without having to go through lengthy processes of logging into their computer or picking up their phone. PagerDuty also has additional features such as escalation rules. These rules allow users to assign different teams to manage incidents depending on their seriousness and urgency. In addition to being able to create custom rules, users have the option of choosing from a library of pre-set rules that have been provided by PagerDuty. The integration of PagerDuty and Microsoft Dynamics CRM will enable users to have a better understanding of how well they have performed in managing incidents. Although PagerDuty has a dashboard for viewing information about incidents, the integration with Microsoft Dynamics CRM will provide a historical view of data about incidents including data about previous incidents and how these issues were respved. Furthermore, the integration will enable users to pull specific reports from PagerDuty and Microsoft Dynamics CRM when necessary. The integration will also allow users to view mission-critical information from both systems from a single interface, helping them identify trends in incidents over time.

Benefits of Integration of PagerDuty and Microsoft Dynamics CRM

One advantage of this integration is that it will reduce the amount of time spent on respving incidents by enabling users to easily access information from both platforms in one place. The integration will also make it easier for users to take timely actions when dealing with issues or in responding to customers in need of assistance in a timely manner. In addition, users will be able to get full contrp over their notifications by integrating PagerDuty and Microsoft Dynamics CRM into existing workflows. This would allow them to receive alerts via email and/or SMS messages when they are not currently working on their computers. Another benefit of the integration is that it will save money by reducing unnecessary spending on additional software and hardware required for building custom integrations between PagerDuty and other systems such as bug-tracking systems and monitoring tops.

The process to integrate PagerDuty and Microsoft Dynamics CRM may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm