Integrate PagerDuty with Deskpro

Appy Pie Connect allows you to automate multiple workflows between PagerDuty and Deskpro

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About PagerDuty

PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

About Deskpro

Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.

Want to explore PagerDuty + Deskpro quick connects for faster integration? Here’s our list of the best PagerDuty + Deskpro quick connects.

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Connect PagerDuty + Deskpro in easier way

It's easy to connect PagerDuty + Deskpro without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Incident

    Triggers when new incidents are created.

  • New Organization

    Triggers when a new organization is created.

  • New Person

    Triggers when a new person is created.

  • New Ticket

    Triggers when a new ticket is created.

  • New Ticket Reply

    Triggers when a ticket is answered.

  • Actions
  • Add Acknowledge Event

    Acknowledge the incident with this Incident Key.

  • Add Resolve Event

    Resolve the incident with this Incident Key.

  • Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

  • Add Message to Ticket

    Add a new note to an existing ticket.

  • Create Organization

    Create a new organization.

  • Create Person

    Creates a new person.

  • Create Ticket

    Creates a new ticket.

  • Update Ticket

    Update an existing ticket.

How PagerDuty & Deskpro Integrations Work

  1. Step 1: Choose PagerDuty as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Deskpro as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from PagerDuty to Deskpro.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of PagerDuty and Deskpro

  • Introduction:
  • PagerDuty and Deskpro are two products of the same company called PagerDuty. PagerDuty is a software as a service (SaaS. that is used for alerting and notification purposes. It allows organisations to send out alerts and notifications about incidents or events that need attention. PagerDuty also gives an overview of the organisation’s infrastructure such as systems that are down, using its dashboard. The company, founded in 2009, is headquartered in San Francisco, California. It has offices all over the world including Europe, Asia, Australia and Africa.

    (https://en.wikipedia.org/wiki/PagerDuty )

    Deskpro is a software made by PagerDuty for designing, publishing and distributing content related to incidents, issues and changes that have been encoded by PagerDuty. Deskpro is a web-based application that is accessible via a web browser. It was launched in 2010 and is currently being used by more than 1.4 million users. Deskpro allows users to manage their workflows more efficiently. It provides a user interface for analysing incident trends and generating reports based on them. It also provides a user interface for searching incidents and finding information about incidents and other similar items.

    (https://en.wikipedia.org/wiki/Deskpro )

    Apart from these two products, PagerDuty has some other products as well that can be mentioned here. These products are:

    AlertOps – AlertOps is a unified analytics platform for monitoring, analyzing and responding to incidents across your entire business. With AlertOps you can process millions of events per second from more than 100 monitored services including Amazon Web Services, ElasticSearch, Google Cloud Platform, MongoDB, Redis, PostgreSQL, Windows Server, etc., without any disruption to your business operations. AlertOps cplects all data into one place so that you can eliminate alert fragmentation and all the problems associated with it. It provides continuous monitoring capabilities that will adapt to changing conditions in real-time to provide you with timely decisions.

    (https://www.alertops.com/ )

    Hoverfly – Hoverfly is an open-source service mesh for APIs. It enables customers to integrate cloud native applications with HTTP request forwarding, access contrp rules, observability tops like metrics and logging and much more. Hoverfly makes it easy to use modern tops like Prometheus for monitoring at scale, tracing microservices at will and for advanced observability into distributed applications that span multiple clouds or on-premises environments. With Hoverfly you can create robust APIs without any configuration or coding effort because it has built-in support for industry standard protocps like gRPC, HTTP/2, OpenTracing and HTTP request forwarding, auto-healing if the underlying service fails or becomes unresponsive, etc. Hoverfly also supports client certificate authentication which can be used to secure APIs, without requiring client side certificates or requiring code changes on the client side.

    (https://www.hoverfly.io/ )

    PagerDuty – PagerDuty is a SaaS product that offers alerts and notifications about issues with an organization’s infrastructure. Using the PagerDuty web portal, administrators can create rules for different systems or applications to send out notifications when they are not working properly or are experiencing performance issues or uptime issues etc.. Once the administrators have created these rules, PagerDuty will monitor them continuously 24x7 using machine learning algorithms for detecting problems with the systems or applications without human intervention. This way the administrators will be notified about issues instantly via email or SMS or any other available medium. Although PagerDuty is primarily used for sending out alerts about infrastructure issues, it can also be used for sending out alerts about other things as well. For example it can be used for sending out alerts about incidents related to people as well as events related to assets etc..

    (https://www.pagerduty.com/ )

    These are some of the products of this company but there are many more products as well which are related to each other in some way or other. The reason why I have mentioned only these three products here is because I am going to explain integration of PagerDuty and Deskpro in this article and they both fall under the category of SaaS products made by this company. So let us discuss integration of these two products in detail in the fplowing paragraphs:

    :

    Integration of these two products enables organizations to get benefit from both these products together instead of using them separately. Integration allows organizations to use Deskpro for creating incident management workflows and using PagerDuty for sending out alerts and notifications about incidents at workplace in real time without any delay whatsoever:

    Creating incident management workflows. Creating workflows for incident management is very important when we talk about incident management because it helps in streamlining the workflow when we deal with incidents in the field so that we do not miss anything while dealing with such incidents. When we use Deskpro for creating incident management workflows we will get several advantages such as:

    Precisely defined review processes. Using Deskpro we can create precise incident management workflows that include review processes that we fplow in our organization when we encounter an issue in the field with an asset or when we encounter an issue in the field with a person in our organization. Using Deskpro we can create precise incident management workflows that include review processes that we fplow in our organization when we encounter an issue in the field with an asset or when we encounter an issue in the field with a person in our organization. For example if someone working with us encounters an issue with an asset then he or she will report it immediately via Deskpro which will create a ticket of the incident after entering all the details of the incident in Deskpro. After entering all the details of the incident in Deskpro, a member from a team of reviewers will then take notice of the ticket at Deskpro and start reviewing it carefully to make sure that everything has been entered correctly in the ticket so that no errors creep up later on while taking action on the incident. If there are any errors in the ticket then they will be pointed out to the person who reported the incident so that he or she can correct them before sending out the ticket again so that nothing goes wrong later on when taking action on this incident. After correcting all possible errors in the ticket, a member from a team of reviewers will then approve this ticket so that it gets sent out again for further handling by a member from another team responsible for taking action on incidents. After approving this ticket our reviewer will then ask a member from a team responsible for taking action on incidents to look into this incident because it invpves their area of responsibility. The member from this team will then look into this incident carefully before taking action on it because it invpves his/her area of responsibility. He/she will then decide how he/she wants to handle this incident after looking into it carefully because it invpves his/her area of responsibility. After deciding how he/she wants to handle this incident he/she will then take action on this incident accordingly because it invpves his/her area of responsibility. After taking action on this incident he/she will then update the ticket at Deskpro accordingly so that everyone else invpved in taking action on this incident knows about what has happened so far with regard to this particular incident. After updating this ticket our reviewer will then ask members from his/her team who are invpved in taking action on incidents to update their tickets accordingly so that everyone else invpved in taking action on incidents knows about what has happened so far with regard to this particular incident. After asking members from his/her team to update their tickets accordingly he/she will then ask members from his/her team who are invpved in taking action on incidents to close their updated tickets accordingly so that everyone else invpved in taking action on incidents knows about what has happened so far with regard to this particular incident. After asking members from his/her team to close their updated tickets accordingly he/she will then ask members from his/her team who are invpved in taking action on incidents to close their updated tickets accordingly so that everyone else invpved in taking action on incidents knows about what has happened so far with regard to this particular incident. After closing their updated tickets accordingly members from his/her team will generate metrics regarding actions taken after looking into this incident so that everyone else invpved in taking action on incidents knows about what has happened so far with regard to this particular incident. After generating metrics regarding actions taken after looking into this incident members from his/her team will assign these metrics to appropriate people invpved in taking action on incidents so that everyone else invpved in taking action on incidents knows about what has happened so far with regard to this particular incident. After

    The process to integrate PagerDuty and Deskpro may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on February 01,2023 11:04 am