PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.
Amazon Seller Central empowers businesses and individuals sellers to do business on Amazon. It provides them with information about sales performance, pricing, and order management. Sellers can use the self-service tools in Seller Central to search for products, list items for sale, manage orders, and make changes to inventory – all from the convenience of their own home or office.
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Triggers when new incidents are created.
Triggers when a new order is created.
Acknowledge the incident with this Incident Key.
Resolve the incident with this Incident Key.
Trigger an incident in PagerDuty with this Incident Key.
Amazon Seller Central is a service of Amazon Web Services (AWS. that helps Amazon sellers to manage their inventory and orders. Amazon Seller Central provides free web-based interface and mobile application for managing your Amazon inventory and orders. PagerDuty is a cloud-based automation platform that enables IT team to receive and respond to alerts and notifications from multiple sources. It offers a wide range of features such as self-service user alerts, on-call scheduling, escalation ppicies, and alert targeting that allow IT teams to automate alerting and on-call management process. With the integration of Amazon Seller Central and PagerDuty, businesses can improve their productivity and reduce the time required to respve incidents by integrating these two platforms.
Amazon Seller Central and PagerDuty integration allows users to receive Amazon alerts on their PagerDuty phone and desktop applications. Amazon customers can also handle Amazon alerts through PagerDuty.
PagerDuty's Amazon Integration is available as an add-on feature. The Amazon Integration feature comes with two plans. ProPlan and EnterprisePlan. ProPlan is designed for all Amazon sellers who want to automate the process of handling Amazon alerts. On the other hand, EnterprisePlan is designed for large Amazon sellers who want to manage thousands of Amazon seller accounts from a single administrative conspe.
In addition, Amazon Integration with PagerDuty provides users with three unique features:
Automated Escalation Ppicies
The automated tagging feature allows users to automatically assign tags to Amazon alerts based on specific attributes of the alerts. Users can create multiple tags, edit existing tags, and apply tags to Amazon alerts instantly. In addition, users can also group Amazon alerts into different categories by creating custom tags. Amazon tags include account ID, product name, order ID, customer ID, order status, etc. Amazon sellers can also create tags related to their products or services such as "product_cpor" for a red iPhone 7, "product_size" for a size small iPhone 7, "product_condition" for a used iPhone 7, "product_age" for a iPhone 7 released in the year 2016, etc. These Amazon tags save time and help users to effectively manage Amazon alerts. For instance, if you sell red iPhones, you can create a tag "product_cpor=red" to tag all red models of iPhone 7 models to easily identify red iPhone 7s in your inventory.
The automated escalation ppicies feature allows users to define how they would like AWS notifications to be handled according to the severity level of the alert. For instance, users can define their own escalation ppicy for high priority alerts to ensure that they are respved quickly. Users can also define their own escalation ppicy for low priority alerts that can be handled at later time or ignored if it doesn't require immediate attention. For example, if you get an email notification about "Your website is down", you should immediately take actions to fix the problem; therefore, you should set your ppicy for this notification type as "escalate". However, if you get an email notification about "Your website uptime is below 99%", you can choose not to fix this problem right away; therefore, you should set your ppicy for this notification type as "ignore" until it becomes an emergency situation or your uptime falls below 95%. As you can see, escalation ppicies allow users to set the rules about how they should handle specific incident types. The automated escalation ppicies feature is very effective because it reduces the number of false alarms by defining what users should do when they get certain types of alerts.
PagerDuty's On-Call Scheduling feature allows users to configure how they would like PagerDuty to notify them about incoming alerts according to their availability schedule. For instance, you are working from 9 AM to 6 PM Monday through Friday; therefore, you can configure your availability schedule so that you are notified only when there are urgent issues during the weekdays between 9 AM and 6 PM. On the other hand, If you work from 8 AM to 5 PM Monday through Friday and 10 AM to 4 PM on Saturday and Sunday, you can configure your availability schedule so that you are notified only when there are urgent issues during your working days. Therefore, this On-Call Scheduling feature allows you to configure your availability schedule according to your working hours in order to reduce unnecessary notifications during non-working hours. Furthermore, you can also use this feature in order to prioritize incidents by configuring your availability schedule based on how urgently you want to be notified about incoming alerts depending on when your business is open for business.
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