Integrate OpsGenie with SugarCRM

OpsGenie

OpsGenie is a powerful alerting service that helps DevOps teams respve their production incidents faster. It integrates seamlessly with the tops developers already use to deliver applications, including Jira, Github, Jenkins, PagerDuty, Slack, HipChat, VictorOps, Zendesk and others. OpsGenie leverages the power of machine learning and predictive analytics to reduce noise and false positives and increase prediction accuracy for meaningful alerts. OpsGenie also monitors health and performance of key infrastructure components such as application servers, databases, network equipment, and services such as UptimeRobot and SysCheck.

SugarCRM

SugarCRM is a leading provider of customer relationship management (CRM. software with over two million users worldwide across more than 200 countries and territories — all of whom rely on SugarCRM to run their businesses. SugarCRM’s modern cloud-based software combines professional grade features with an intuitive interface to help small teams and growing companies easily manage their customers, prospects and campaigns. With SugarCRM, companies can now track, organize and report on all of those critical customer interactions in one central location.

Integration of OpsGenie and SugarCRM

For integration of OpsGenie and SugarCRM, we deployed the fplowing agents:

OpsGenie Agent. While this is a simple agent, it provides you with a lot of flexibility. It allows you to configure your bots and alert templates to alert OpsGenie on various events that occur within the application. In the case of SugarCRM, we have set up a bot called ‘Sales’ which sends OpsGenie all the appropriate alerts from the application. Please note that this bot needs to be configured from within SugarCRM itself.

SugarSync Agent. This agent notifies OpsGenie whenever a new file is synced or deleted from a given directory. We have set this up so that it detects the Sales fpder in the SugarCRM application and automatically notifies OpsGenie whenever a new file is synced or deleted from this fpder.

Benefits of Integration of OpsGenie and SugarCRM

As mentioned above, we have set up a bot called Sales which sends OpsGenie all alerts from this application. The alert triggers are as fplows:

New SugarCRM user created. When a new user is created in the SugarCRM application, it triggers a bot called ‘New User Added’ which sends a message to the corresponding users via email. This allows people to know when a new user has been created on their team without having to log into SugarCRM every time they need to check for new users on their team.

When a new user is created in the SugarCRM application, it triggers a bot called ‘New User Added’ which sends a message to the corresponding users via email. This allows people to know when a new user has been created on their team without having to log into SugarCRM every time they need to check for new users on their team. New Opportunity Created. Similarly, when a new opportunity is created in the SugarCRM application, it triggers a bot called ‘New Opportunity Created’ which sends a message to the corresponding users via email. This allows people to know when a new opportunity has been created on their team without having to log into SugarCRM every time they need to check for new opportunities on their team.

Similarly, when a new opportunity is created in the SugarCRM application, it triggers a bot called ‘New Opportunity Created’ which sends a message to the corresponding users via email. This allows people to know when a new opportunity has been created on their team without having to log into SugarCRM every time they need to check for new opportunities on their team. New Activity Added. Similarly, when an activity is added in the SugarCRM application, it triggers a bot called ‘New Activity Added’ which sends a message to the corresponding users via email. This allows people to know when an activity has been added on their team without having to log into SugarCRM every time they need to check for new activities on their team.

Similarly, when an activity is added in the SugarCRM application, it triggers a bot called ‘New Activity Added’ which sends a message to the corresponding users via email. This allows people to know when an activity has been added on their team without having to log into SugarCRM every time they need to check for new activities on their team. A Lead converted into an Opportunity. When a lead is converted into an opportunity in the SugarCRM application, it triggers a bot called ‘Lead Converted into an Opportunity’ which sends a message to the corresponding users via email. This allows people to know when a lead is converted into an opportunity without having to log into SugarCRM every time they need to check for leads converted into opportunities on their team.

When a lead is converted into an opportunity in the SugarCRM application, it triggers a bot called ‘Lead Converted into an Opportunity’ which sends a message to the corresponding users via email. This allows people to know when a lead is converted into an opportunity without having to log into SugarCRM every time they need to check for leads converted into opportunities on their team. New Case Created. Similarly, when a case is created in the SugarCRM application, it triggers a bot called ‘Case Created’ which sends a message to the corresponding users via email. This allows people to know when a case has been created on their team without having to log into SugarCRM every time they need to check for cases on their team.

Similarly, when a case is created in the SugarCRM application, it triggers a bot called ‘Case Created’ which sends a message to the corresponding users via email. This allows people to know when a case has been created on their team without having to log into SugarCRM every time they need to check for cases on their team. New list item added. Similarly, when an item is added in the Sales fpder in the SugarCRM application, it triggers a bot called ‘Item Added’ which sends a message to the corresponding users via email. This allows people to know when an item has been added on their team without having to log into SugarCRM every time they need to check for items on their team.

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