OpsGenie is a modern incident management platform for businesses working round-the-clock. It seamlessly works with your IT management systems and notifies Dev & Ops teams via push notifications, email, text messages, and voice to text phone calls whenever an issue occurs in the systems.
PhoneBurner is an outbound sales dialing platform that boosts team efficiency and transparency by increasing real client encounters.
It's easy to connect OpsGenie + PhoneBurner without coding knowledge. Start creating your own business flow.
Triggers when a new alert is created.
Trigger when contact moved to a specific folder.
Creates an alert.
Creates a new contact.
Creates a new contact or update a existing contact.
PhoneBurner is a SaaS platform for mobile app marketing and customer support. It helps users to build their own portfpio of mobile apps. The platform also allows users to create a community around their app and engage users in a very simple way. This will help users to cplect user feedbacks from the community and improve their app over time.
In addition, PhoneBurner allows users to create a chatbot for their app. In this way, users can provide customer support using chat instead of email.
From the above description, PhoneBurner has already been mentioned in the OpsGenie article, but there is no information about how PhoneBurner can benefit from OpsGenie. That is why I need to explain how the two products integrate with each other.
OpsGenie can be integrated with PhoneBurner to help users monitor their apps and provide better real-time monitoring for their apps. In this way, users can monitor their apps more efficiently and quickly by receiving notifications from OpsGenie. In addition, they can monitor the performance of their agents by receiving incidents from OpsGenie. In this case, users can monitor the performance of their agents in real time and quickly take corrective actions if necessary. I want to mention that opsgenie enables users to set up escalations if an incident is not spved within a specified time frame.
PhoneBurner has integrations with email service providers like Postmark. The integration with Postmark allows users to send outbound emails through Postmark so that they do not have to worry about any configuration issues related to sending emails. The integration with Postmark also allows users to use their existing Postmark credentials so that they do not have to worry about any configuration issues related to credentials. If you are not familiar with Postmark, you can read about it here.
On the other hand, OpsGenie has integrations with many popular notification services like Slack, HipChat, PagerDuty, etc. The integration with Slack allows users to receive notifications through Slack channels. Similarly, the integration with HipChat allows users to receive notifications through HipChat rooms (or private chats. The integration with PagerDuty allows them to receive notifications via PagerDuty’s API. If you are not familiar with PagerDuty, you can read about it here.
Let us assume that users want to integrate OpsGenie with PhoneBurner. Then they can use the integration between OpsGenie and Postmark to integrate OpsGenie with PhoneBurner. Here are the steps for integrating OpsGenie with PhoneBurner:
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