Integrate OpsGenie with PhoneBurner

PhoneBurner is a SaaS platform for mobile app marketing and customer support. It helps users to build their own portfpio of mobile apps. The platform also allows users to create a community around their app and engage users in a very simple way. This will help users to cplect user feedbacks from the community and improve their app over time.

In addition, PhoneBurner allows users to create a chatbot for their app. In this way, users can provide customer support using chat instead of email.

From the above description, PhoneBurner has already been mentioned in the OpsGenie article, but there is no information about how PhoneBurner can benefit from OpsGenie. That is why I need to explain how the two products integrate with each other.

OpsGenie can be integrated with PhoneBurner to help users monitor their apps and provide better real-time monitoring for their apps. In this way, users can monitor their apps more efficiently and quickly by receiving notifications from OpsGenie. In addition, they can monitor the performance of their agents by receiving incidents from OpsGenie. In this case, users can monitor the performance of their agents in real time and quickly take corrective actions if necessary. I want to mention that opsgenie enables users to set up escalations if an incident is not spved within a specified time frame.

Integration of OpsGenie and PhoneBurner

PhoneBurner has integrations with email service providers like Postmark. The integration with Postmark allows users to send outbound emails through Postmark so that they do not have to worry about any configuration issues related to sending emails. The integration with Postmark also allows users to use their existing Postmark credentials so that they do not have to worry about any configuration issues related to credentials. If you are not familiar with Postmark, you can read about it here.

On the other hand, OpsGenie has integrations with many popular notification services like Slack, HipChat, PagerDuty, etc. The integration with Slack allows users to receive notifications through Slack channels. Similarly, the integration with HipChat allows users to receive notifications through HipChat rooms (or private chats. The integration with PagerDuty allows them to receive notifications via PagerDuty’s API. If you are not familiar with PagerDuty, you can read about it here.

Let us assume that users want to integrate OpsGenie with PhoneBurner. Then they can use the integration between OpsGenie and Postmark to integrate OpsGenie with PhoneBurner. Here are the steps for integrating OpsGenie with PhoneBurner:

• Create an account in PhoneBurner so that you will be able to access your account in PhoneBurner later when you want to integrate OpsGenie with PhoneBurner. You can visit PhoneBurner here if you want to register an account in PhoneBurner. After creating an account in PhoneBurner by using your email address, you will be able to login into your account in PhoneBurner later when you want to integrate OpsGenie with PhoneBurner by using your email address and password.
• Navigate to OpsGenie’s Salesforce App page by clicking on “Add to Salesforce” button in the sidebar of any page in OpsGenie Dashboard. After navigating to the Salesforce App page, you will see an option called “Integration Topkit” in the sidebar of the page. Click on “Integration Topkit” option in the sidebar of the page. After clicking on “Integration Topkit” option in the sidebar of the page, you will see some options including “Connectors” button appear on the page as shown below:
• Click on “Connectors” option as shown below:
• Next, click on “New Connector” button as shown below:
• You will see a form like below:
• Fill up all fields as shown below. * Name. Specify a name for your connector as shown below. * Authentication method. Choose “OAuth 2” as shown below. * Username. Specify your username as shown below. * Password. Specify your password as shown below. * Callback URL. Specify your callback URL as shown below. 7. Click on “Save” button as shown below. 8. Now you will see a window like below. 9. Click on “Continue” button as shown below. 10. Click on “Create new token” button as shown below. 11. You will see a form like below. 12. Click on “Generate Token” button as shown below. 13. Click on “Show Tokens” button as shown below. 14. Click on “View Details” button as shown below. 15. Click on “OK” button as shown below. 16. You will see a window like below. 17. Copy your Client ID as shown below. 18. In your Salesforce account, navigate back to Integrations page by clicking on “Salesforce App Settings” button as shown below. 19. Click on “New Connection” button as shown below. 20. Click on “System Apps” tab as shown below. 21. Click on “PhoneBurner” as shown below. 22. Click on “Integrations” menu item at the left side of the page as shown below. 23. Click on “Administration Setup Wizard” link as shown below. 24. Click on “OK” button as shown below. 25. Click on “New Integration” button as shown below. 26. Click on “PhoneBurner – OAuth 2 – Auto Refresh Token” option as shown below. 27. Click on “Next Step” button as shown below. 28. Click on “Authorize PhoneBurner Integration” button as shown below. 29. You will see a form like below after authorizing PhoneBurner Integration (Note that there is an option called “Refresh Token Id”). 30. Type refresh token Id you copied from PhoneBurner Integration page into the blank field labeled “Refresh Token Id” as shown below (Note that refresh token Id should be prefixed with “Bearer”). 31. Click on “Submit” button as shown below (Note that there is an option called “Access Token Id”). 32. Type access token Id you copied from PhoneBurner Integration page into the blank field labeled “Access Token Id” as shown below (Note that access token Id should be prefixed with “Bearer”). 33. Click on “Submit” button as shown below (Note that there is an option called “Client ID”). 34. Type client Id you copied from PhoneBurner Integration page into the blank field labeled “Client ID” as shown below (Note that client Id should be prefixed with “Bearer”). 35. Click on “Submit” button at right side of the page as shown below (Note that there is an option called “Token Refresh Interval (minutes)”). 36. Type 10 minutes into the blank field labeled “Token Refresh Interval (minutes)” as shown below (Note that the value should be entered in Minutes). 37. Click on “Save Changes” button at right side of the page as shown below (Note that there is an option called “Status Code(s. Successfully Returned 200 Response Code(s. Error Code(s. Returned 401 Unauthorized Error Code(s. Returned 404 Not Found Error Code(s. Returned 500 Internal Server Error Error Code(s. Returned Not Applicable Response Code(s. Error Code(s. Returned Not Applicable Error Code(s. Returned Not Applicable Response Code(s. Error Code(s. Returned Not Applicable Error Code(s. Returned Not Applicable Error Code(s. Returned Not Applicable Response Code(s. Error Code(s. Returned Not Applicable Error Code(s. Returned Not Applicable Response Code(s. Error Code(s. Returned Not Applicable Error Code(s. Returned Not Applicable Response Code(s. Error Code(s. Returned Not Applicable Error Code(s. Returned Not Applicable Response Code(s. Error Code(s. Returned Not Applic

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