Integrate OpsGenie with Pendo

Appy Pie Connect allows you to automate multiple workflows between OpsGenie and Pendo

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About OpsGenie

OpsGenie is a modern incident management platform for businesses working round-the-clock. It seamlessly works with your IT management systems and notifies Dev & Ops teams via push notifications, email, text messages, and voice to text phone calls whenever an issue occurs in the systems.

About Pendo

Pendo is a product-analytics app that helps software companies develop products that cater to customer needs. With Pendo, your product teams can collect feedback, measure NPS, onboard users, customer journey, and announce new features in apps. Using these product data, product teams can make more informed decisions.

Want to explore OpsGenie + Pendo quick connects for faster integration? Here’s our list of the best OpsGenie + Pendo quick connects.

Explore quick connects

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Connect OpsGenie + Pendo in easier way

It's easy to connect OpsGenie + Pendo without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Alert

    Triggers when a new alert is created.

  • New Visitor

    Trigger when new visitor visit.

  • New Visitor From Report

    Trigger when a new visitor added in the report.

  • Actions
  • Create Alert

    Creates an alert.

How OpsGenie & Pendo Integrations Work

  1. Step 1: Choose OpsGenie as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Pendo as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from OpsGenie to Pendo.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of OpsGenie and Pendo

OpsGenie has been a provider of an on-call management spution to more than 1500 companies worldwide. With the focus on the enterprise clients, OpsGenie provides a platform for monitoring and alerting that is easy to set up and use. In addition, OpsGenie offers a range of integrations with other tops to help teams keep their apps and services always available, from incident management to troubleshooting and root cause analysis. OpsGenie is also a team communication hub that makes it easy to share information about incidents and changes with the right people across the company.

On the other hand, Pendo is a company that offers a cloud-based product analytics platform to measure product performance and user satisfaction. It’s easy-to-use functionality can be used by both development and marketing teams in order to gain insight into users’ behavior in order to build better products. Pendo focuses on making data accessible in one place so it’s easier to understand what’s happening in your product, so it’d be easier to make decisions on what steps to take next.

Now that we have introduced the two companies, here is how they can be integrated together. Our integration tutorial will be created in three different sections which are:

  • Installing the Pendo Integration
  • Creating an Alert in OpsGenie
  • Creating an Incident in OpsGenie

The diagram below describes how OpsGenie and Pendo will be integrated together. The integration will start with referencing the Pendo integration URL in OpsGenie. Once you create an account in OpsGenie, you will need to create an Incident in OpsGenie through the Integration Builder by selecting “Create Alerts” option. After creating an Incident, you will need to go to Settings of the Incident you just created and select the Pendo integration option under Integrations section. Once you click on it, you will be required to enter the details like your Pendo username and password in order to be able to connect them with OpsGenie. Then, the Integration Builder will guide you through selecting the alert type you want to create in OpsGenie by sending notifications to Pendo. Finally, after selecting the alert type, OpsGenie will generate a unique URL for you to copy, which you can then paste into your Pendo instance under “Integration Settings” page. Once this integration has been created, you can test it by initiating an alert for your app or service on Pendo by clicking on the “TEST IT” button that appears next to your integration information. You should receive an alert on your mobile device immediately after creating an alert on Pendo. If you do not receive an alert on your mobile device, please check the integration settings again because there might be some mistakes made while creating this integration.

  • Installing the Pendo Integration

To start off with the integration process, all you need is to register for a new account on Pendo if you are not using one yet. If you already have an existing account with Pendo, log in to your account and head over to your “Integrations” page where you will need to click on the green “New Integration” button at the bottom of the page and then select “OpsGenie” from the list of possible integrations. After that, you will need to provide a name for your integration and an OpsGenie API Key in order to be able to continue creating the integration. The API Key can be found under your account settings page in OpsGenie or by using this link. https://www.opsgenie.com/app/account/keys/showew-api-keykey=your_api_key_here . Once you have entered your API Key and named your integration, click on “Next” button and then click on “Install Integration” button located at the bottom of that page. You can now see that “OpsGenie” has been added as an integration option in the “Integrations” page and you can continue configuring it by clicking on “Configure Integration” button located underneath it. The Integration Builder window will be displayed once you click on “Configure Integration” button and you will need to proceed by selecting “Create Alerts” option from the dropdown menu before proceeding forward with configuring your integration.

  • Creating an Alert in OpsGenie

After selecting “Create Alerts” option from the dropdown menu, you will be required to provide a name for your new alert and then choose between “Incident or Problem” option that was specified when creating this integration under Settings section while going through the steps previously. Then, you will need to add a description for this alert and add a few tags if needed so it will be easier later on when looking for this specific alert because this description can be used as keywords when searching for alerts through tags or other ways. After adding the description and tags, you should add a description for your new alert from a customer perspective which means why did a certain problem occur and what was the outcome of this incident This description could be added either by adding a comment during alert creation or through editing an existing alert that was previously created. Finally, after entering all of these details for this alert, you should click on “Create Alert” button located at the bottom of this window in order to finish setting up this alert and save it under your alerts list inside this integration builder window. Now that we have successfully created our first alert inside this integration, we can proceed forward with sending notifications whenever this alert is triggered from any one of our devices or from any developers who installed our integration but their devices weren’t able to send notifications due to some reasons such as network disconnection or battery draining etc… To configure how our notifications should look like whenever they are sent out, we will need to click on “Settings” tab at the top of this page and then click on “Select Delivery Methods” button located at the bottom of this window. From here, we can proceed forward by clicking on “Add Delivery Method” option from the top right corner of this window and then select our desired delivery method from those options listed under “Select Delivery Methods” tab. We can now see our delivery method options under “Select Delivery Methods” tab and we will need to proceed forward by adding all of our desired delivery methods one by one by clicking on “Add Delivery Method” button located at the bottom of each delivery methods listing inside this tab. After adding all of your desired delivery methods as shown in the image above, you can click on save button located at the bottom of this window in order to save all of these changes inside this tab which is very important step before proceeding forward with configuring our alerts inside OpsGenie itself because all of these delivery methods will appear as options when creating alerts inside OpsGenie itself and we will need to select one of these delivery methods before creating an alert inside OpsGenie itself. After saving these changes inside this tab, we will need to go back inside our alerts list inside this integration builder window and we will need to proceed forward by clicking on “Select Devices” tab at the top of this window and then selecting all of our devices from those options listed under “Select Devices” tab. Once we have selected all of our desired devices from those listed under “Select Devices” tab, we can now click on save button located at the bottom of this window and then go back inside our alerts list and proceed forward by clicking on “Configure Conditions” tab at the top of this window and then selecting all of our conditions from those options listed under “Configure Conditions” tab before saving these changes inside this tab as shown in the screenshot below. Now that we have saved all of these changes inside this tab as shown above, we can now go back inside our alerts list inside this integration builder window and proceed forward by clicking on “Configure Actions” tab at the top of this page before saving these changes inside this tab as shown in the screenshot below. Finally, after saving these changes inside this tab as shown above, we can now go back inside our alerts list inside this integration builder window and proceed forward by clicking on “Configure Notifications” tab at the top of this page before saving these changes inside this tab as shown in the screenshot below. Now that we have saved all of these changes inside this tab as shown above, we can now go back inside our alerts list inside this integration builder window and proceed forward by clicking on “

The process to integrate OpsGenie and Pendo may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on January 25,2023 05:21 pm