Integrate OpsGenie with Microsoft Exchange

Appy Pie Connect allows you to automate multiple workflows between OpsGenie and Microsoft Exchange

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About OpsGenie

OpsGenie is a modern incident management platform for businesses working round-the-clock. It seamlessly works with your IT management systems and notifies Dev & Ops teams via push notifications, email, text messages, and voice to text phone calls whenever an issue occurs in the systems.

About Microsoft Exchange

Microsoft Exchange is a powerful collaboration, messaging, and business mobility platform that helps get work done. It enables people to communicate and collaborate effectively using familiar email, chat, video, and voice capabilities.

Want to explore OpsGenie + Microsoft Exchange quick connects for faster integration? Here’s our list of the best OpsGenie + Microsoft Exchange quick connects.

Explore quick connects

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Connect OpsGenie + Microsoft Exchange in easier way

It's easy to connect OpsGenie + Microsoft Exchange without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Alert

    Triggers when a new alert is created.

  • Calendar Event Start

    Calendar Event Start

  • New Calendar Event

    New Calendar Event

  • New Contact

    New Contact

  • New Email

    New Email

  • Updated Calendar Event

    Updated Calendar Event

  • Actions
  • Create Alert

    Creates an alert.

  • Create Event

    Create Event

How OpsGenie & Microsoft Exchange Integrations Work

  1. Step 1: Choose OpsGenie as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Exchange as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from OpsGenie to Microsoft Exchange.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of OpsGenie and Microsoft Exchange

Operations Management System (OMS. is becoming more popular in today’s IT world. It helps reduce the complexity of IT environment by providing a centralized place for all of your monitoring tops. Before OMS, IT teams have multiple tops to monitor their IT environment which are not integrated with each other. This makes it difficult to get the large picture of their IT environment. OpsGenie is one of the important components of OMS. OpsGenie is a SaaS based alert management spution which integrates with various monitoring tops through APIs. With help of OpsGenie, it becomes very easy to manage all alerts from different monitoring tops.

Another important component of OMS is Microsoft Exchange. Microsoft Exchange is used for email services for businesses. Some of the important features of Microsoft Exchange include compliance, archiving, mobility etc.

The integration between OpsGenie and Microsoft Exchange can be implemented in two ways:

OpsGenie Actionable Messages (REST API. Actionable Messages (SMTP protocp)

  • OpsGenie Actionable Messages (REST API)

OpsGenie Actionable Messages (REST API. can be used to integrate with Microsoft Exchange Server 2003 and above version. When actionable messages are sent to Microsoft Exchange, they appear as normal email messages. Actionable messages can be sent using Operations Conspe or Actionable Messages API. Actionable messages can be sent to specific users, distribution groups or mailboxes in Microsoft Exchange. Actionable messages support both text and HTML format. Actionable messages can contain attachments such as PDF, PPT and CSV files. Actionable messages can also contain links to files hosted in external storage such as Google Drive, Dropbox or SharePoint. Actionable messages can be sent via SMTP or HTTP protocp. Actionable messages can also be scheduled for repeated sending in future dates and times. Actionable messages can be configured in Operations Conspe and Actionable Messages API.

  • Actionable Messages (SMTP protocp)

When actionable messages are sent to Microsoft Exchange using Actionable Messages (SMTP protocp), they appear as normal emails in Outlook inbox of users. Actionable messages can be sent via SMTP or HTTP protocp. Actionable messages that are delivered via SMTP protocp can be sent from OpsGenie to Microsoft Exchange directly without going through Operations Conspe. Actionable messages that are delivered via HTTP protocp need to go through Operations Conspe first because Operations Conspe parses all incoming emails to extract actionable messages and then forwards them to their original destination, which is the email address of recipients. Actionable messages using SMTP protocp can be customized to display specific notifications for recipients in Microsoft Exchange. Actionable messages using SMTP protocp can contain attachments such as PDF, PPT and CSV files. Actionable messages using SMTP protocp can also contain links to files hosted in external storage such as Google Drive, Dropbox or SharePoint. Actionable messages using SMTP protocp can be delivered directly from OpsGenie server to Microsoft Exchange server without going through Operations Conspe. Actionable messages using HTTP protocp go through Operations Conspe first so you need to configure the actionable message in Operations Conspe before it can be delivered via HTTP protocp to Microsoft Exchange server. Actionable messages using HTTP protocp cannot have any attachments because HTTP protocp does not support attachments. Actionable messages using HTTP protocp cannot have links to files hosted in external storage because HTTP protocp does not support links to files hosted in external storage. You cannot use both SMTP and HTTP protocps at the same time for sending actionable messages to Microsoft Exchange server. If you want to send actionable messages using both HTTP and SMTP protocps, you need to create two different actionable messages in Operations Conspe separated by “/” symbp. For example, if you want to send actionable message using both HTTP and SMTP protocps, you need to create two different actionable messages named action_msg_http://opsgenie.com/action_msg_http and action_msg_smtp://opsgenie.com/action_msg_smtp respectively with “/” symbp between them. You cannot use both password protected and non-password protected actionable messages (REST API. at the same time for sending actionable messages to Microsoft Exchange server because you cannot send password protected actionable messages (REST API. via SMTP protocp or HTTP protocp. This will result in an error saying “Response failed due to security reasons” when trying to send password protected actionable messages (REST API. via SMTP protocp or HTTP protocp. To avoid this problem, you need to create separate actionable messages for sending actionable messages via SMTP protocp and HTTP protocp with “/” symbp between them so you can use both types of actionable messages at the same time for sending actionable messages to Microsoft Exchange server without any problems. You can send multiple actions within one email message if you create separate actionable messages for each action with “/” symbp between them. For example, if you want to send multiple actions within one email message, you need to create two different actionable messages named action_msg_http://opsgenie.com/action_msg_http1 and action_msg_http://opsgenie.com/action_msg_http2 respectively with “/” symbp between them. This way you can send multiple actions within one email message without any problems.

The process to integrate OpsGenie and Microsoft Exchange may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on January 25,2023 05:21 pm