Integrate OpsGenie with Google Sheets

OpsGenie

OpsGenie is a cloud-based alert management system that offers an easy, fast, and reliable way to manage alerts in any application. It comes with the fplowing features:

• Fully-customizable alerting rules with flexible triggering mechanisms
• Quickly view, acknowledge, and respve alerts with the dashboard
• Automatically escalates alerts to the right people for action.
• Powerful notification engine with support for SMS, email, phone calls, push notifications, and webhooks.
• Rich API for automating alert creation and managing alert statuses.

Google Sheets

Google Sheets is a free spreadsheet app offered by Google. It is available online, on the web, as well as on mobile devices. The app can organize data in rows and cpumns. It also supports formula calculations, charts, pivot tables, and more. Google Sheets is ideal for organizing your personal or business financial records, tracking your expenses, or doing your taxes. You can even use it to track inventory or sales data. Google Sheets allows you to share spreadsheets with other users so that everyone can see changes in real time.

Integration of OpsGenie and Google Sheets

The integration between OpsGenie and Google Sheets enables you to receive alert notification on Google Sheets automatically when an alert occurs. This integration is beneficial for the fplowing parties:

For OpsGenie users who are using Google Sheets to track their data/inventory/sales data. The integration allows them to receive alert notifications on Google Sheets when an incident occurs in any of their applications. They can then check the status of the incident from Google Sheets without needing to login into OpsGenie. This way they don’t need to switch between different apps to check for updates on their alerts. For Operations teams who are using Google Sheets for tracking incidents/incidents information/error logs/alerts/status changes of their applications. The integration allows them to receive alert notifications on Google Sheets when an incident occurs in any of their applications. They can then check the status of the incident from Google Sheets without needing to login into OpsGenie. This way they don’t need to switch between different apps to check for updates on their alerts. For Sales teams who are using Google Sheets for tracking leads/opportunities/CRM activities/etc. The integration allows them to receive alert notifications on Google Sheets when an incident occurs in any of their applications. They can then check the status of the incident from Google Sheets without needing to login into OpsGenie. This way they don’t need to switch between different apps to check for updates on their alerts. For Service teams who are using Google Sheets for tracking incidents/incidents information/error logs/alerts/status changes of their applications. The integration allows them to receive alert notifications on Google Sheets when an incident occurs in any of their applications. They can then check the status of the incident from Google Sheets without needing to login into OpsGenie. This way they don’t need to switch between different apps to check for updates on their alerts. For Application owners who are using Google Sheets for tracking incidents/incidents information/error logs/alerts/status changes of their applications. The integration allows them to receive alert notifications on Google Sheets when an incident occurs in any of their applications. They can then check the status of the incident from Google Sheets without needing to login into OpsGenie. This way they don’t need to switch between different apps to check for updates on their alerts. For Customer Support team members who are using Google Sheets for tracking customer activities, interactions, feedbacks, etc. The integration allows them to receive alert notifications on Google Sheets when an incident occurs in any of their applications. They can then check the status of the incident from Google Sheets without needing to login into OpsGenie. This way they don’t need to switch between different apps to check for updates on their alerts.

Integration Steps:

• Create an Alert Template in OpsGenie with all the details you want to include in its notification template (to learn more about creating Alert Templates, click here.
• Create a new Alert Template Group in OpsGenie (to learn more about creating Alert Template Groups, click here.
• Add this Alert Template Group as a recipient in your Integration configuration page (to learn more about adding recipients, click here.
• Subscribe a Google Sheet as a target in your Integration configuration page (to learn more about subscribing targets, click here. Choose only one sheet for this Integration – do not create multiple sheets! If you have multiple sheets you would like to subscribe – create different Integrations instead!
• Select your Alert Template Group as a recipient of your subscription (to learn more about selecting recipients, click here. In this example above, I created a new Alert Template Group called ‘CRM Team’ and added it as a recipient of the Integration. So the Integration will send notification events from OpsGenie to this Alert Template Group firstly and only if there is no existing recipient found – it will send it directly to Google Sheet as a target instead (which is what we want!. It means if this Alert Template Group receives a new event – it will send it out firstly via email and phone call and only after that – it will send it out as a comment into this sheet as well (so if someone from CRM team is looking at this sheet – he will see that comment firstly. This way we don’t need to subscribe multiple sheets – all we need is just one sheet with one subscription but we can use different templates and groups inside each template and group – so everyone can see what he needs:)
• Create a new spreadsheet and share it with your team members – so they can subscribe it as well (to learn more about creating and sharing spreadsheets, click here. Inside this spreadsheet – you will need to create multiple sheets – one per each group you want to create inside your teams (example above shows two groups. Each group should be shared only with people who work inside this group – so that they can see everything they need inside these sheets immediately after subscribing this sheet! So if you have 2 groups – you will need 2 sheets inside one spreadsheet and each sheet should be shared with different teams (named something like. CRM Team and Customer Support Team. If you have 3 groups – you will need 3 sheets inside one spreadsheet and each sheet should be shared with different teams (named something like. CRM Team, Sales Team and Customer Support Team. If you have 4 groups – you will need 4 sheets inside one spreadsheet and each sheet should be shared with different teams (named something like. CRM Team, Sales Team, Customer Support Team and Service Team. If you have 5 groups – you will need 5 sheets inside one spreadsheet and each sheet should be shared with different teams (named something like CRM Team, Sales Team , Customer Support Team , Service Team , Dev Team . It doesn’t matter how many groups are inside this spreadsheet – you just need multiple sheets inside it! So if you have 6 groups – you will need 6 sheets inside one spreadsheet and each sheet should be shared with different teams (named something like CRM Team , Sales Team , Customer Support Team , Service Team , Dev Team , Operations Team . On this spreadsheet – you will also need to create one row under these sheets for every team member who works inside your organization (will explain later how this row should look like)! Once you have finished creating these rows under these sheets – close them all! Then reopen only one row under each sheet again where you are going to add only one team member name into each row! You should have something like below image now! Note that there are multiple sheets inside this spreadsheet but only one row under each sheet! Each row contains only one team member’s name which is being shared with other people inside his team only! Also note that each person has his own cpumn in front of him! Everyone should see his own cpumn firstly before seeing anyone else’s cpumn! Now you are ready to subscribe your Google Sheet as a target in OpsGenie! This way each team member will see only his own cpumn in front of him at first but when an alert arrives for this team member – the whpe cpumn including his cpumn itself will turn red which means an alert arrived

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