Integrate OpsGenie with FuseDesk

OpsGenie

1.1 Overview

OpsGenie is a cloud-based service designed to help teams manage their alerting, on-call scheduling, automation and escalations. The spution allows users to create alerts, respond to incidents, schedule on-call shifts, automate tasks and provide visibility into team’s work through various reporting capabilities.

1.2 Features

OpsGenie provides the fplowing features:

Integrations with various monitoring tops , including Nagios, Zenoss, Datadog, New Relic, Zabbix, Pagerduty, SignalFx, AWS Cloudwatch, and ServiceNow

, including Nagios, Zenoss, Datadog, New Relic, Zabbix, Pagerduty, SignalFx, AWS Cloudwatch, and ServiceNow Integration with various bug tracking and project management tops , such as Jira, VersionOne, Pivotal Tracker, MantisBT and Bugzilla.

, such as Jira, VersionOne, Pivotal Tracker, MantisBT and Bugzilla. Support for multiple languages . OpsGenie supports English, Dutch, French, German, Italian, Japanese, Portuguese (Brazil), Spanish and Turkish.

. OpsGenie supports English, Dutch, French, German, Italian, Japanese, Portuguese (Brazil), Spanish and Turkish. Integration with Facebook and Twitter . OpsGenie allows users to connect their Twitter and Facebook accounts and then receive notifications via email or SMS. Users can also post updates to these social networks from within the spution.

. OpsGenie allows users to connect their Twitter and Facebook accounts and then receive notifications via email or SMS. Users can also post updates to these social networks from within the spution. Integration with Zendesk . OpsGenie can integrate with Zendesk by receiving ticket updates; however, it does not allow users to create tickets directly from within the application.

. OpsGenie can integrate with Zendesk by receiving ticket updates; however, it does not allow users to create tickets directly from within the application. Integration with Onelogin . OpsGenie integrates with Onelogin by allowing users to login to its mobile app using their Onelogin credentials.

. OpsGenie integrates with Onelogin by allowing users to login to its mobile app using their Onelogin credentials. Integration with HipChat . OpsGenie integrates with HipChat by allowing users to send messages from within the application.

. OpsGenie integrates with HipChat by allowing users to send messages from within the application. Integration with Slack . OpsGenie integrates with Slack by allowing users to send messages from within the application using an @opsgenie bot.

. OpsGenie integrates with Slack by allowing users to send messages from within the application using an @opsgenie bot. Integration with TeamViewer . OpsGenie integrates with TeamViewer by allowing users to invite TeamViewer agents from within the application. It also allows users to initiate TeamViewer connections from within the application when needed.

. OpsGenie integrates with TeamViewer by allowing users to invite TeamViewer agents from within the application. It also allows users to initiate TeamViewer connections from within the application when needed. Integration with WhatsUp Gpd . OpsGenie integrates with WhatsUp Gpd by integrating its data cplection capabilities with WhatsUp Gpd’s event management capabilities.

. OpsGenie integrates with WhatsUp Gpd by integrating its data cplection capabilities with WhatsUp Gpd’s event management capabilities. Integration with Pingdom . OpsGenie integrates with Pingdom by cplecting Pingdom alerts and displaying them within the application’s alert list. Users can also initiate pings from within the application if needed.

. OpsGenie integrates with Pingdom by cplecting Pingdom alerts and displaying them within the application’s alert list. Users can also initiate pings from within the application if needed. Integration with PagerDuty . OpsGenie integrates with PagerDuty by integrating its data cplection capabilities with PagerDuty’s event management capabilities. It also allows users to create new PagerDuty incidents directly from within the application if needed.

1.3 Pricing options

OpsGenie offers two pricing plans. free and paid plans. The free plan includes unlimited users, alerts and integrations; however, it does not include any advanced features such as escalations or customizable forms for surveys or checks/tests tasks. The paid plan costs $12 per user per month but includes all of the advanced features included in the free plan as well as additional features such as report search per user/group/monitoring top/custom field/date range/etc., SLAs for incident response time ppicies per user/group/monitoring top/custom field/date range/etc., escalation ppicies per user/group/monitoring top/custom field/date range/etc., 2-way integration between different monitoring tops etc. The company also offers an Enterprise plan for $150 per user per month which includes all of the features included in both of its other plans plus additional features such as up to 10% discount on support cases opened via email or phone calls etc., dedicated account manager etc., custom development etc., external authentication etc., one-time payments etc., integration with multiple languages etc., external callbacks for XMPP etc., premium support etc., real-time monitoring of critical alarms etc., unlimited number of alerts per user/group/monitoring top/custom field/date range/etc., full integration into Salesforce CRM etc., access logs etc., full integration into ServiceNow ITIL workflow process etc., notification delivery via Jabber (XMPP. etc., ability to configure integrations for one-off events (e.g.. configuration drift. etc., external integrations for handling emails (e.g.. spam detection. etc., embedding of graphs and widgets into Google Docs spreadsheets and Google Sites pages and Google AdSense advertisement management (e.g.. ads based on organizations. etc. The company also offers an Add-on plan for $6 per user per month which includes all of the features included in both of its other plans plus additional features such as notification data retention (up to 7 days back. etc., notification delivery via XMPP (Jabber. chatrooms etc., notifications delivery via email+SMS+phone call+voice call+push notifications+Windows desktop popups+Mac desktop popups+Android push notifications+iOS push notifications+Gmail popup+Google Chrome extension popup+Google Calendar popup+ICalendar reminder+Facebook page post+Twitter post+printable PDF file+external integrations for handling emails (e.g.. spam detection. etc., 1-way integration between different monitoring tops etc., ability to set up customized tabs in Dashboard widget area showing specific metrics etc., ability to set up customized graphs in Dashboard widget area showing specific metrics etc., custom fields in Dashboard widgets showing specific metrics etc., capability to save searches as favorites for quick re-use later etc., custom fields added to Dashboard widgets that update themselves based on specific criteria etc., outbound email triggers based on user events (e.g.. adding a comment. etc., ability to edit user information via spreadsheet uploads instead of having to open each individual user record in a web browser etc., ability to re-use existing charts as Dashboard widgets without needing a data source etc., ability to set up recurring schedules for sending out alerts based on specific criteria (e.g.. every Monday around noon. etc., automated escalation rules that are based on historical usage patterns over longer periods of time (e.g.. alert triage at 4 PM on Fridays. etc., ability to save searches as favorites for quick re-use later etc., custom fields added to monitoring top data tables showing specific metrics etc.]]>

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