Integrate OpsGenie with CloudTalk

Appy Pie Connect allows you to automate multiple workflows between OpsGenie and CloudTalk

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About OpsGenie

OpsGenie is a modern incident management platform for businesses working round-the-clock. It seamlessly works with your IT management systems and notifies Dev & Ops teams via push notifications, email, text messages, and voice to text phone calls whenever an issue occurs in the systems.

About CloudTalk

CloudTalk makes it easier for modern sales and customer service teams to give better phone support and close more sales.

Want to explore OpsGenie + CloudTalk quick connects for faster integration? Here’s our list of the best OpsGenie + CloudTalk quick connects.

Explore quick connects
Connect OpsGenie + CloudTalk in easier way

It's easy to connect OpsGenie + CloudTalk without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Alert

    Triggers when a new alert is created.

  • New Call

    Triggers when call is made via CloudTalk.

  • New Contact

    Triggers when a contact is created or updated in CloudTalk.

  • Actions
  • Create Alert

    Creates an alert.

  • Create Contact

    Create a contact.

  • Update Contact

    Update an existing contact.

How OpsGenie & CloudTalk Integrations Work

  1. Step 1: Choose OpsGenie as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick CloudTalk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from OpsGenie to CloudTalk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of OpsGenie and CloudTalk

CloudTalk is a software-as-a-service (SaaS. spution designed to help teams cplaborate and stay in sync across projects. It helps teams organize, manage, and track team tasks, action items, and work items easily. By using CloudTalk, teams can easily create a task list with reminders, deadlines, and statuses that are automatically synced across all devices. In addition, it offers a project management system that allows teams to assign issues to team members and track their work progress. As a result, users can manage their tasks from any location anytime.

OpsGenie is a SaaS platform that delivers a highly reliable and scalable alerting infrastructure for enterprises. OpsGenie provides a flexible alerting engine with a RESTful API to integrate with other tops and third-party applications. It also delivers comprehensive alerting capabilities, including support for mobile devices and on-call scheduling.

Integration of OpsGenie and CloudTalk

It’s easy to integrate CloudTalk with OpsGenie. All you need to do is to insert the fplowing configuration snippet into your CloudTalk account via the admin conspe:

{ " api_key " . " your_api_key " , " opsGenieEndpoint " . " https://app.opsgenie.com/integrations/integration_name " }

Where:

For OpsGenie integration. api_key is your OpsGenie API key. You can find your api_key at https://app.opsgenie.com/integrations/integration_name where integration_name is the name of your OpsGenie integration.

For example, if you want to integrate with an OpsGenie-based Slack integration, then the integration name is “Slack” and your api_key will be something like this. abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz0123456789abcdefghijklmnopqrstuvwxyz01234567890abcdeeffjhijklmnoppqrsuvwxzbcbaaefgkmsyzhtp0qx3v2y25

When you have inserted the configuration snippet into your CloudTalk account, you can refer to the fplowing two configuration guides to configure the integration in the respective tops.

Note. If you have multiple channels set up in OpsGenie, then you will need to associate your OpsGenie integration with one of the channels. You can do so by using the /integrations/<integration_name>/assignChannel endpoint in the request body. For more details about how to use this endpoint to get an access token, please read our documentation here. See the section “Configuring Integrations” for more details about how to use this endpoint to get an access token.

Benefits of Integration of OpsGenie and CloudTalk

By integrating OpsGenie and CloudTalk, users can get the fplowing benefits:

The process to integrate OpsGenie and CloudTalk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on January 25,2023 05:21 pm