Integrate OnceHub with Zendesk

OnceHub is a multi-channel Support Software designed to enable multi-channel communications. The software is specially built for global companies that manage hundreds of support channels. It is the only multi-channel customer service software that offers an Enterprise Customer Service Platform that can support all your existing and future communication channels such as live chat, social media, email, phone, and more.

OnceHub allows you to easily integrate Zendesk with other communication channels enabled by the platform. This way, you can use your Zendesk account with other communication channels managed by OnceHub. OnceHub allows you to connect Zendesk with other communication channels including website integrations, email integrations, etc. It also enables you to create custom integrations with third-party applications.

Zendesk is a cloud-based customer service application that allows users to handle customer queries via multiple communication channels including live chat, email, phone, etc. It provides an easy interface for users to manage their communication channels. The software is available at a monthly cost of $50 per agent. It also offers an option for annual payment plans.

OnceHub has an API that enables integration with third-party communication channels including Zendesk. The API allows you to integrate OnceHub support with multiple communication channels through its API. OnceHub also offers a feature called “Smart” API Integration which enables specific communication channels to automatically integrate with Zendesk without requiring any user intervention. After integrating OnceHub with Zendesk, you can easily create tickets in Zendesk from various communication channels connected with OnceHub (including emails, chats, calls, etc.. You can also assign agents to tickets created in Zendesk directly from the communication channel where the ticket was created.

Benefits of Integration of OnceHub and Zendesk

The main benefit of integrating OnceHub and Zendesk is the ability to seamlessly manage customer service requests across multiple communication channels. With OnceHub integration with Zendesk, you will be able to create tickets in Zendesk from communication channels connected with OnceHub (incl. emails, calls, chats. You can also assign agents to tickets created in Zendesk directly from the communication channel where the ticket was created. With this feature, you won’t need to manually switch between communication channels to create tickets or assign agents. You can also cplaborate on the same ticket across various communication channels using the same thread on the same screen.

Apart from these features, integrating OnceHub and Zendesk also reduces your ticket time by enabling you to handle tickets across multiple communication channels from one place without having to switch between communication channels. This way, you will be able to respve customer queries faster by assigning agents based on their skills and knowledge in specific areas such as product questions or billing issues, etc. You will also be able to easily track tickets assigned across multiple support teams and quickly respond to customers by sharing knowledge across your team members sitting in different locations around the world.

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