Integrate OnceHub with Zendesk

Appy Pie Connect allows you to automate multiple workflows between OnceHub and Zendesk

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About OnceHub

OnceHub is an end-to-end scheduling solution that makes it simple for businesses to interact with prospects and customers at every stage of the customer lifecycle.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Want to explore OnceHub + Zendesk quick connects for faster integration? Here’s our list of the best OnceHub + Zendesk quick connects.

Explore quick connects

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Connect OnceHub + Zendesk in easier way

It's easy to connect OnceHub + Zendesk without coding knowledge. Start creating your own business flow.

  • Triggers
  • Booking Lifecycle Event

    Triggers when a booking status is changed to one of the following: Scheduled, Rescheduled, Canceled, Completed, or No-show.

  • Canceled Booking

    Triggers when a booking is canceled.

  • Completed Booking

    Triggers when a booking is completed.

  • No Show Booking

    Triggers when the status of a booking is changed to No-show.

  • Rescheduled Booking

    Triggers when a booking is rescheduled.

  • Scheduled Booking

    Triggers when a new booking is scheduled.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How OnceHub & Zendesk Integrations Work

  1. Step 1: Choose OnceHub as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from OnceHub to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of OnceHub and Zendesk

  • OnceHub?
  • OnceHub is a multi-channel Support Software designed to enable multi-channel communications. The software is specially built for global companies that manage hundreds of support channels. It is the only multi-channel customer service software that offers an Enterprise Customer Service Platform that can support all your existing and future communication channels such as live chat, social media, email, phone, and more.

    OnceHub allows you to easily integrate Zendesk with other communication channels enabled by the platform. This way, you can use your Zendesk account with other communication channels managed by OnceHub. OnceHub allows you to connect Zendesk with other communication channels including website integrations, email integrations, etc. It also enables you to create custom integrations with third-party applications.

  • Zendesk?
  • Zendesk is a cloud-based customer service application that allows users to handle customer queries via multiple communication channels including live chat, email, phone, etc. It provides an easy interface for users to manage their communication channels. The software is available at a monthly cost of $50 per agent. It also offers an option for annual payment plans.

  • Integration of OnceHub and Zendesk
  • OnceHub has an API that enables integration with third-party communication channels including Zendesk. The API allows you to integrate OnceHub support with multiple communication channels through its API. OnceHub also offers a feature called “Smart” API Integration which enables specific communication channels to automatically integrate with Zendesk without requiring any user intervention. After integrating OnceHub with Zendesk, you can easily create tickets in Zendesk from various communication channels connected with OnceHub (including emails, chats, calls, etc.. You can also assign agents to tickets created in Zendesk directly from the communication channel where the ticket was created.

    Benefits of Integration of OnceHub and Zendesk

    The main benefit of integrating OnceHub and Zendesk is the ability to seamlessly manage customer service requests across multiple communication channels. With OnceHub integration with Zendesk, you will be able to create tickets in Zendesk from communication channels connected with OnceHub (incl. emails, calls, chats. You can also assign agents to tickets created in Zendesk directly from the communication channel where the ticket was created. With this feature, you won’t need to manually switch between communication channels to create tickets or assign agents. You can also cplaborate on the same ticket across various communication channels using the same thread on the same screen.

    Apart from these features, integrating OnceHub and Zendesk also reduces your ticket time by enabling you to handle tickets across multiple communication channels from one place without having to switch between communication channels. This way, you will be able to respve customer queries faster by assigning agents based on their skills and knowledge in specific areas such as product questions or billing issues, etc. You will also be able to easily track tickets assigned across multiple support teams and quickly respond to customers by sharing knowledge across your team members sitting in different locations around the world.

    The process to integrate 403 Forbidden and 403 Forbidden may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm