Integrate Office 365 with Intercom

Appy Pie Connect allows you to automate multiple workflows between Office 365 and Intercom

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About Office 365

Microsoft Office 365 is a complete suite of home and enterprise-grade applications like Excel, Outlook, Word, SharePoint, OneNote, OneDrive, and more. Microsoft Office 365 is offered in several plans to suit your personal and business needs.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Want to explore Office 365 + Intercom quick connects for faster integration? Here’s our list of the best Office 365 + Intercom quick connects.

Explore quick connects

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Connect Office 365 + Intercom in easier way

It's easy to connect Office 365 + Intercom without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Calendar

    Triggers once you add a new calendar.

  • New Contact

    Triggers when a new contact is added to your account

  • New Email

    Triggers when a new e-mail is received in your inbox.

  • New Event

    Triggers when a new event is created in your calendar.

  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • Actions
  • Create Contact

    Creates a new contact.

  • Create Event

    Create an event in the calendar of your choice.

  • Send Email

    Send an email from your Outlook account.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

How Office 365 & Intercom Integrations Work

  1. Step 1: Choose Office 365 as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Intercom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Office 365 to Intercom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Office 365 and Intercom

Office 365 is a cloud-based platform that allows companies to store data and documents in the cloud and access it from anywhere. It also includes services like SharePoint Online, Microsoft Exchange Online, Microsoft OneDrive for Business, Microsoft Skype for Business, Microsoft Teams, Yammer, and Microsoft Planner.Intercom is a customer communication platform that allows its users to create chatbots and live chats. It also allows its users to create personalized messages to customers based on their behavior.The integration of Office 365 and Intercom is advantageous because it makes it easier for companies to reach their customers through two platforms.

Through the integration of Office 365 and Intercom, companies can reach out to their customers via email, chat, live chat or phone. Companies can get feedback from these channels and improve their products or services that way. The integration of office 365 and Intercom also makes it easy for companies to track the history of customer service interactions.In addition, the integration of office 365 and Intercom allows companies to schedule appointments with customers who have issues that need further attention. Scheduling appointments allows companies to reduce the waiting time of the customers. Office 365 and Intercom also allow companies to share calendars so that they know when they are available for meetings or appointments.Intercom's chatbot feature allows companies to understand what their customers think about their products or services. Through chatbots companies are able to ask their customers about their experiences with their products and services. This allows companies to improve their products or services based on customer feedback.Intercom's live chat feature allows companies to interact directly with their customers. Through live chat companies are able to spve issues immediately instead of getting customers to fill up forms first before they can talk with someone on the phone.The integration of Office 365 and Intercom also makes it easy for companies to set up automated emails based on customer behavior. Companies can set up automated emails based on the number of times a customer opened the email or how long the customer spent reading the email. This helps companies cut down on unnecessary emails being sent out by the company while still getting their message across to customers who are interested in it.

The process to integrate Office 365 and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm