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Integrate Office 365 with Freshdesk

Appy Pie Connect allows you to automate multiple workflows between Office 365 and Freshdesk

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About Office 365

Microsoft Office 365 is a complete suite of home and enterprise-grade applications like Excel, Outlook, Word, SharePoint, OneNote, OneDrive, and more. Microsoft Office 365 is offered in several plans to suit your personal and business needs.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best ways to Integrate Office 365 + Freshdesk

  • Office 365 Integration Freshdesk Integration

    Office 365 + Freshdesk

    Create Contact to Freshdesk from New Calendar in Office 365 Read More...
    Close
    When this happens...
    Office 365 Integration New Calendar
     
    Then do this...
    Freshdesk Integration Create Contact
  • Office 365 Integration Freshdesk Integration

    Office 365 + Freshdesk

    Create Ticket to Freshdesk from New Calendar in Office 365 Read More...
    Close
    When this happens...
    Office 365 Integration New Calendar
     
    Then do this...
    Freshdesk Integration Create Ticket
  • Office 365 Integration Freshdesk Integration

    Office 365 + Freshdesk

    Create Contact to Freshdesk from New Contact in Office 365 Read More...
    Close
    When this happens...
    Office 365 Integration New Contact
     
    Then do this...
    Freshdesk Integration Create Contact
  • Office 365 Integration Freshdesk Integration

    Office 365 + Freshdesk

    Create Ticket to Freshdesk from New Contact in Office 365 Read More...
    Close
    When this happens...
    Office 365 Integration New Contact
     
    Then do this...
    Freshdesk Integration Create Ticket
  • Office 365 Integration Freshdesk Integration

    Office 365 + Freshdesk

    Create Contact to Freshdesk from New Email in Office 365 Read More...
    Close
    When this happens...
    Office 365 Integration New Email
     
    Then do this...
    Freshdesk Integration Create Contact
  • Office 365 Integration {{item.actionAppName}} Integration

    Office 365 + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Office 365 + Freshdesk in easier way

It's easy to connect Office 365 + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Calendar

    Triggers once you add a new calendar.

  • New Contact

    Triggers when a new contact is added to your account

  • New Email

    Triggers when a new e-mail is received in your inbox.

  • New Event

    Triggers when a new event is created in your calendar.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Contact

    Creates a new contact.

  • Create Event

    Create an event in the calendar of your choice.

  • Send Email

    Send an email from your Outlook account.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Office 365 & Freshdesk Integrations Work

  1. Step 1: Choose Office 365 as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Office 365 to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Office 365 and Freshdesk

This article is going to talk about the integration of Office 365 and Freshdesk. It will discuss the benefits of this integration and outline the features of the integration.

What is Office 365?

Office 365 is a cloud-based subscription service that offers customers an online environment for managing their email, calendar, contacts, tasks, and more. Office 365 also includes access to the latest versions of Microsoft’s business productivity software, including SharePoint Online, Exchange Online, Skype for Business, and Microsoft Teams. Office 365 gives you access to all the latest software from Microsoft without having to purchase any software licenses or deal with any installation hassles.Office 365 is hosted in Microsoft datacenters around the world. This means your data is stored in the same secure data centers that power other critical Microsoft services like Bing, Xbox Live, and Hotmail.Office 365 is available as a monthly subscription. You can pay for your subscription using a credit card or purchase orders from your company.The first step towards adopting Office 365 is to choose which services you want to use. The fplowing table shows some of the services and applications that are available:

What is Freshdesk?

In a nutshell, Freshdesk provides the most efficient way for companies to manage customer support queries at scale. It brings together all conversations into one single platform – both online and offline – so that you can better engage with your customers and provide them with faster and better support. In fact, over 20% of the Fortune 500 companies are already using Freshdesk.Freshdesk is cloud-based SaaS application that can be accessed on any desktop or mobile device. It comes with a host of powerful features including multi-channel support (email, phone, Twitter, etc.), Knowledge Base management, Social Media integration, mobile apps for Android and iOS and a lot more.Freshdesk is not just for customer support but it can also be used for sales & marketing automation as well as internal cplaboration too. It can be used by companies of all sizes – small, medium, large and enterprise.

There are many benefits of integrating Freshdesk with Office 365. Below are some of them:

1. Mobile Access to Support TicketsOffice 365 users can now access their support tickets via their mobile phones. This makes it easier for users to provide support conveniently from anywhere anytime.2. Single Interface for Multiple ChannelsOffice 365 users will be able to access all their support requests – email, calls, social media messages – in one single interface. This helps users save time by reducing the need to switch between multiple channels for every customer query.3. Centralized Anti-Spam FilteringAnti-spam filtering makes it easier for Office 365 users to block spam emails that contain malicious links or attachments without having to download any additional software. This helps keep users safe from viruses and other threats that may harm their computers or steal confidential information.4. Streamlined Communication with CustomersFreshdesk allows users to streamline communication with customers via social media networks like Facebook and Twitter as well as blogs and forums. Now, whenever the company interacts with customers via these networks or blogs, it will automatically create a ticket in Freshdesk so that users can easily track all such interactions in one place rather than in multiple places – making it easier for them to assist the customer if necessary.5. Single-Sign On and Multi-TenancyFreshdesk integrates with Office 365’s single-sign on service to make it easier for users to access their accounts without having to remember multiple passwords. Additionally, Freshdesk’s multi-tenancy feature allows users to sign in once and then access all their customer support requests across different organizations without having to sign in again for each organization they belong to. This improves productivity by reducing unnecessary repetitive tasks for Office 365 users while saving them time as well.

There are many benefits of integrating Freshdesk with Office 365. Integrating these two applications will help you reduce IT costs and improve productivity by providing an easy and convenient way to manage your customer support queries.

The process to integrate Office 365 and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.