Integrate Odoo CRM with EngageBay

Odoo (https://www.odoo.com/. is an open source suite of business applications that is used for managing business processes and integrating them to other systems. It uses a database as the backend and has a web interface to manage the data. The Odoo CRM (Customer Relationship Management. module is integrated with EngageBay (http://engagebay.com/), a social media marketing platform, to provide better customer support and increase customer retention via social media. These two applications help the business in increasing customer satisfaction and engagement.

Odoo CRM and EngageBay can be integrated by creating a script that automatically posts all the comments on the EngageBay website to the Odoo CRM system. This process will be done by writing a Python script that extracts text from the webpage and then converts it into a JSON format. Using this data, the script should then insert it into an Odoo CRM sales report. The sales reports are then automatically updated every hour.

The comments on EngageBay are posted in JSON format, which is quite similar to XML format. They have proper heading tags, which makes it easy to parse the data. The data is extracted using regular expressions, which are used to separate the text from the heading tags. Once this is complete, the functions xml.etree.ElementTree.iterparse(. are used to convert this text into an XML element tree. Then, the data is retrieved by accessing the contents of the element tree nodes. Once all the data is retrieved, it is converted into JSON format using the function json.dumps(. Next, it is inserted into Odoo CRM sales report using odoo-api-tops python library. The sales report update function is scheduled to run every hour.

Integration of these two applications helps in customer retention through social media marketing. By implementing this project, businesses can increase customer satisfaction, improve customer service, access more customers, save time in customer service, increase number of customers, etc.

Odoo CRM and EngageBay can be integrated by writing a script that extracts text from the webpage and then converts it into a JSON format. Then, using this data, the script should then insert it into an Odoo CRM sales report. The sales reports are then automatically updated every hour. This integration helps businesses in increasing customer satisfaction and engagement through social media marketing.

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