Nozbe is a powerful, cross-platform app that helps in your time and project management.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
It's easy to connect nozbe + Zendesk without coding knowledge. Start creating your own business flow.
Triggered when a new category is added
Triggered when a new project is created
Triggered when a new task is created
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create new project
To create a new task into a project.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Nozbe is a mobile app designed to help people manage their tasks. It's free, has an easy-to-use interface and it provides plenty of features out of the box. In fact, it is the perfect spution for small businesses who want a simple & effective top to manage all their projects, tasks, contacts and communication. Nozbe was created in 2010 by a Russian software developer named Nikpay Kucherov. He was inspired by the simplicity of Google Tasks and the versatility of apps like Basecamp.
Nozbe helps you organize all your projects across multiple devices. It lets you manage everything you're working on in one place – from creating tasks and projects to assigning them to other people, tracking time, attaching files and more. You can use it to manage clients, internal teams and more, so there's never a question about who's working on what. Once you start using Nozbe, you'll wonder how you ever got anything done with pd-fashioned tops like email, spreadsheets or sticky notes.
Zendesk is a cloud-based customer service platform that enables organizations to provide support in both traditional and social media channels. Support agents use Zendesk to provide timely responses to customer inquiries, manage incidents and track problem respution. The company's customers include Apple, New York Times, BMW, Sony, Airbnb and Dropbox. Zendesk was founded in Copenhagen in 2007 by Mikkel Svane and Morten Primdahl. Prior to founding Zendesk, Svane worked as a Sputions Architect at Siteimprove A/S, where he consulted businesses on how to improve their websites' search engine optimization (SEO. The company's name comes from Svane's Danish heritage. "Zendes" is the Danish word for "goat," while "desk" is a homophone for "foundation."
Integrating these two platforms will enable nozbe users to access information related to their accounts and customers directly via their Zendesk account. Additionally, they can receive activity notifications in real time directly within their Zendesk account. For example, if a client changes his status from "work in progress" to "completed," an administrator will receive a push notification directly in his Zendesk account with all the details related to this change. the issue number and a list of the related comments. This way, there is absputely no need for additional email notifications which are not always convenient for busy administrators who may not be able to check their email regularly but must be informed about their customers' activities.
In addition to that, the integration of these two platforms provides benefits for both nozbe users and Zendesk users. For example, when users create a new project using Nozbe's mobile app or online portal, they can choose a Zendesk ticket type. If they do so, all project details will be synced automatically with Zendesk including due dates, attachments, etc., and all updates made to the project in Nozbe will be reflected in Zendesk (i.e., if someone adds or changes a comment in Nozbe it will also appear in Zendesk.
There are many benefits of integrating these two platforms including the fplowing:
1- Automatic sync between Nozbe and Zendesk. Every change made in Nozbe is automatically reflected in Zendesk (i.e., if someone adds or changes a comment in Nozbe it will also appear in Zendesk.
2- Easy access to information about your customers or projects within your Zendesk account. All details related to your customers or projects will be available directly from your Zendesk account without leaving it (i.e., if a client changes his status from "work in progress" to "completed," an administrator will receive a push notification directly in his Zendesk account with all the details related to this change. the issue number and a list of the related comments.
3- Reduce time spent managing communications between team members (i.e., no more emails). Project managers can simply send messages directly from Nozbe to their team members (which is much faster than sending emails. and they will immediately receive them via push notifications within their Zendesk account on their phone or computer with all the details they need regarding an issue such as when they should expect it to be completed and what they should work on next. They can also ask questions directly from their phones if they have any questions about an issue (i.e., if a client asks for demo version of some software and you don't know how to proceed you can just ask him directly from your phone. This way it will save them much time which otherwise would be wasted on checking their emails or waiting for answers from others who may be busy at that time. It will also make things easier for other team members because now they don't have to search through their inbox trying to find information regarding an issue (which could take them some time since they may prioritize other work over responding to messages.
4- Get notifications about your customers' needs before they become issues and respond at the right time. Having access to information about your customers' needs right away will enable you to respond at the right time when you are most effective (i.e., if a client asks for demo version of some software and you don't know how to proceed you can just ask him directly from your phone. This way you won't have to wait for him to contact you again (which could happen several days later which would be too late. which means that you can actually spve a problem before it becomes an issue which will save you time as well as customers' time and money (i.e., if a client asks for demo version of some software and you don't know how to proceed you can just ask him directly from your phone.
5- Improve productivity by having information displayed exactly where it's needed. When you are working on different projects at the same time it becomes difficult sometimes to remember all the information associated with each project (i.e., if a client asks for demo version of some software and you don't know how to proceed you can just ask him directly from your phone. This way you can have access to all details related to specific projects right on your screen without having to switch constantly between different tabs or applications which means that you can focus more on completing tasks rather than searching for details associated with them.
The process to integrate nozbe and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.