Integrate Nimble with Zoho People

Nimble

Nimble is a cloud-based contact center top which provides a complete telephony spution for businesses. It offers features like auto attendant, call recording, smart IVR, virtual phone numbers, call prioritization, call queues, etc.

Zoho People

Zoho People is an employee management software that helps individual and corporate employees to manage their professional identity. It has features like time & attendance, leave management, task management, document management, performance management, etc.

Integration of Nimble and Zoho People

Nimble can be integrated with Zoho People through the integration of both the platforms. This can give full functionalities of Nimble to Zoho People users as well as access to Nimble features by using Zoho People accounts.

This will not only help in reducing the cost but also in increasing efficiency of employees. An employee will now manage his/her profile and tasks in Nimble through Zoho People portal. As this integration is done through APIs, there is no disruption in the workflow.

Benefits of Integration of Nimble and Zoho People

The benefits of integration are:

Employees can manage their profile and tasks on the go from anywhere. There is no need to update details on other systems like Google Drive, Microsoft Outlook etc. Employees can have access to Nimble features like call recording and IVR from Zoho People accounts. Employees can have access to Zoho People features like time & attendance, leave management, task management, document management, performance management etc. employees can check their phone status or even make calls using Nimble with the help of Zoho People accounts. There will be no disruption in the workflow while integrating Nimble and Zoho People. The cost incurred on infrastructure can be reduced as there will be no need to install another hardware for the integration. The service quality can be improved by providing easy access to information from anywhere.

It is evident that integration of Nimble and Zoho People can bring many benefits to both the companies and the employees. By integrating Nimble and Zoho People and taking advantage of the features available on both the platforms, it is possible to increase efficiency of employees and reduce cost incurred on maintaining a contact center infrastructure.

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