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Mixpanel + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Mixpanel and Freshdesk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Mixpanel

Mixpanel provides product analytics for understanding user behavior in apps & websites. Build better products faster with instant insights.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best ways to Integrate Mixpanel + Freshdesk

  • Mixpanel Mixpanel

    Freshdesk + Mixpanel

    Track Event in Mixpanel when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Mixpanel New Contact
     
    Then do this...
    Mixpanel Track Event
  • Mixpanel Mixpanel

    Freshdesk + Mixpanel

    Create or Update Profile to Mixpanel from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Mixpanel New Contact
     
    Then do this...
    Mixpanel Create or Update Profile
  • Mixpanel Mixpanel

    Freshdesk + Mixpanel

    Track Event in Mixpanel when New Ticket is created in Freshdesk Read More...
    Close
    When this happens...
    Mixpanel New Ticket
     
    Then do this...
    Mixpanel Track Event
  • Mixpanel Mixpanel

    Freshdesk + Mixpanel

    Create or Update Profile to Mixpanel from New Ticket in Freshdesk Read More...
    Close
    When this happens...
    Mixpanel New Ticket
     
    Then do this...
    Mixpanel Create or Update Profile
  • Mixpanel Mixpanel

    Freshdesk + Mixpanel

    Track Event in Mixpanel when Update Ticket is added to Freshdesk Read More...
    Close
    When this happens...
    Mixpanel Update Ticket
     
    Then do this...
    Mixpanel Track Event
  • Mixpanel {{item.actionAppName}}

    Mixpanel + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Mixpanel + Freshdesk in easier way

It's easy to connect Mixpanel + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create or Update Profile

    Create a new profile or update properties of an existing profile.

  • Track Event

    Send an Event to Mixpanel.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Mixpanel & Freshdesk Integrations Work

  1. Step 1: Choose Mixpanel as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Mixpanel to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Mixpanel and Freshdesk

Mixpanel?

Mixpanel is a web analytics top used by many companies to track user activity, engagement and conversion rate.

Freshdesk?

Freshdesk is a help desk ticketing system that allows companies to quickly and efficiently handle customer support issues.

Integration of Mixpanel and Freshdesk

Integrating Mixpanel and Freshdesk allows companies to gather additional information on users and their activities. This analysis can help companies better understand customer behavior, improve the customer experience, and reduce churn.

Benefits of Integration of Mixpanel and Freshdesk

  • Improved Customer Experience

Companies can get an in-depth analysis of which features are popular with customers, how they use the product, their pain points, where they drop off in the process and what can be done to improve the customer experience. With this information, companies can engage in meaningful conversations with customers and provide meaningful sputions to their problems.

  • Increased Customer Engagement

Companies can identify the most engaged customers and reward them (eg., targeted emails for current customers. If a company does not have a well-defined customer segmentation strategy, they can use Mixpanel and Freshdesk integration to prioritize their most valuable customers. Deep understanding of customer behavior allows companies to focus on growing existing customers instead of spending time on acquiring new customers.

  • Reduced Churn Rate

Companies can identify who is likely to churn and by doing so reduce the number of churned customers. If a company has a high churn rate, Mixpanel will help you determine the reasons why customers are leaving and take corrective action. It can also help you find out who is likely to leave soon and take corrective action before it’s too late. For example, if there are customers who are highly engaged but have been using your product for a long time then mixing them into the churned customers will give you a false impression of your churn rate. Mixpanel will help you identify these customers so you can take preventive measures against them leaving your product. You can also combine this information with data from Freshdesk to see if there were any customer service issues that may cause them to leave the product, such as low response times or lack of attention. If there are no issues, then you can re-engage these customers through targeted emails, coupons, or other incentives.

The process to integrate Mixpanel and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.