MINDBODY is a business management software for health, wellness and beauty companies across the world. From automating business tasks to payroll processing, it helps business owners manage their business more effectively. Its marketing features allow creating custom gift cards and starting promotions and loyalty programs. Screen reader support enabled.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
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Triggers when a staff appointment updated
Triggers when a class Description is updated
Triggers when a Class Roster Booking status is updated
Triggers when class schedule is updated
Triggers when a class is updated
Triggers when a Client Contract is updated
Triggers when a new class is created
Triggers when a new class visit is created.
Triggers when a new contract is created.
Triggers when a new enrollment is created
Triggers when a new product created
Triggers when a new registrant is created.
Triggers when a new sale is created.
Triggers when a new staff appointment created
Triggers when a staff is updated
Triggers when new registrant added or an existing registrant is updated.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Action when a new appointment created
Creates a new sale.
Create a new user or updates an existing user.
Create New User
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
A. Mindbody, Inc. was founded in 1998 and is based in Denver, Cporado (“Ministry of Information and Technpogy,” n.d..Mindbody is a software company that provides cloud based business management software for the fitness industry (“Ministry of Information and Technpogy,” n.d..Mindbody’s main product is called MINDBODY, which is used to manage client relationships, book appointments, payments, classes, classes, membership dues, etc. (“Ministry of Information and Technpogy,” n.d..Mindbody has over 30,000 clients in 100 different countries around the world (“Ministry of Information and Technpogy,” n.d..Mindbody is owned by MINDBODY Group Hpdings LLC (“Ministry of Information and Technpogy,” n.d..
Freshdesk is a customer support software company headquartered in San Bruno, California (Nyati, 2015.Freshdesk was founded in 2011 by Giri Sreenivas (Nyati, 2015.The Freshdesk dashboard allows customer service representatives to easily view and respond to incoming tickets from users complaining about an issue with a Freshdesk app or website (Nyati, 2015.Freshdesk also offers a powerful notification system that alerts customer service representatives when a new ticket has been created so they can react more quickly to the user’s complaint (Nyati, 2015.Freshdesk can be integrated into a business’ website or mobile application so users can submit their tickets directly from the interface (Nyati, 2015.C. Benefits of Integration of MINDBODY and Freshdesk
MINDBODY can be integrated with Freshdesk to allow customer service representatives to see if the customer has recently used MINDBODY to schedule an appointment or request a class (Nyati, 2015.If the customer has recently scheduled a class or requested a class via MINDBODY, then the customer service representative will have access to the contact information for the customer in their Freshdesk dashboard (Nyati, 2015.This integration allows customer service representatives to more quickly respond to customers who have questions regarding a class or appointment because they already have the customer’s contact information available on their dashboard (Nyati, 2015.
MINDBODY has an integration available with Freshdesk that allows Freshdesk customer service representatives to see information about a customer who has recently used MINDBODY to schedule an appointment or request a class (Nyati, 2015.When a user requests an appointment via MINDBODY, MINDBODY sends an email to the user who requested the appointment asking them to confirm their request (Nyati, 2015.If the user clicks on the link embedded in the email, it takes them to a page on MINDBODY where they can confirm or cancel their appointment request (Nyati, 2015.Customer service representatives at Freshdesk can see this confirmation page if the user has recently made a request through MINDBODY (Nyati, 2015.This allows customer service representatives to respond to customers quickly because they already have access to contact information for the user (Nyati, 2015.
B. Integration of MINDBODY and Freshdesk ExamplesIntegration between MINDBODY and Freshdesk has allowed customers of Mindbody clients across the world to receive better customer service. For example, one Mindbody client used integration between MINDBODY and Freshdesk to allow customers to submit new tickets directly from the client’s mobile app (Nyati, 2015.This integration has allowed customer service representatives at another Mindbody client to communicate with customers through the ticketing system instead of email. This integration helped reduce overhead costs for that client because customer service representatives no longer needed to send emails back and forth with customers to set up appointments for them (Nyati, 2015.C. Conclusion
MINDBODY has an integration available with Freshdesk that allows customer service representatives at Freshdesk clients to access information about customers who have recently used MINDBODY to book an appointment or request a class.This integration has allowed customers of Mindbody clients across the world to receive better customer service. Customer service representatives at Mindbody clients can communicate with customers through the ticketing system instead of email because of this integration. This reduces overhead costs for Mindbody clients because customer service representatives no longer need to send emails back and forth with customers.Works Cited
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