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Microsoft Teams + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Microsoft Teams and Zendesk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Microsoft Teams

Microsoft Teams is a hub for teamwork, productivity, and collaboration. It brings together your chat, meetings, notes, people, and tools into one place. And it's accessible from anywhere, on any device.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best ways to Integrate Microsoft Teams + Zendesk

  • Microsoft Teams Zendesk

    Microsoft Teams + Zendesk

    Create Ticket to Zendesk from New Team in Microsoft Teams Read More...
    Close
    When this happens...
    Microsoft Teams New Team
     
    Then do this...
    Zendesk Create Ticket
  • Microsoft Teams Zendesk

    Microsoft Teams + Zendesk

    Update User in Zendesk when New Team is created in Microsoft Teams Read More...
    Close
    When this happens...
    Microsoft Teams New Team
     
    Then do this...
    Zendesk Update User
  • Microsoft Teams Zendesk

    Microsoft Teams + Zendesk

    Create User to Zendesk from New Team in Microsoft Teams Read More...
    Close
    When this happens...
    Microsoft Teams New Team
     
    Then do this...
    Zendesk Create User
  • Microsoft Teams Zendesk

    Microsoft Teams + Zendesk

    Create Organization to Zendesk from New Team in Microsoft Teams Read More...
    Close
    When this happens...
    Microsoft Teams New Team
     
    Then do this...
    Zendesk Create Organization
  • Microsoft Teams Zendesk

    Microsoft Teams + Zendesk

    Update Ticket in Zendesk when New Team is created in Microsoft Teams Read More...
    Close
    When this happens...
    Microsoft Teams New Team
     
    Then do this...
    Zendesk Update Ticket
  • Microsoft Teams {{item.actionAppName}}

    Microsoft Teams + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Microsoft Teams + Zendesk in easier way

It's easy to connect Microsoft Teams + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Chat

    Trigger every time a new chat is created.

  • New Chat Message

    Trigger every time a new chat message is created.

  • New Meeting

    Trigger every time a new meeting is created.

  • New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

  • New Team

    Trigger every time a new team is created.

  • New User

    Trigger every time a new user is added in the group's user list.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Add Member

    Add new member in a group.

  • Create Channel

    Creates a new channel.

  • Create Chat

    Creates a new chat.

  • Create Meeting

    Create a meeting

  • Delete user

    Delete an user from an Ms Team group.

  • Send Channel Messages

    Post a new message to a channel you choice.

  • Send Chat Message

    Send Chat Message.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Microsoft Teams & Zendesk Integrations Work

  1. Step 1: Choose Microsoft Teams as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Microsoft Teams to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Microsoft Teams and Zendesk

Microsoft Teams is a group communication platform developed by Microsoft that extends the Office 365 suite of products and is aimed at improving cplaboration among workers. It builds on the familiar Office 365 applications, including Outlook, OneDrive for Business, SharePoint, Skype for Business, Planner, and PowerBI.

Zendesk is an online customer service platform that enables companies to better serve their customers. Zendesk provides a way to organize information, track issues, and respond to requests on one platform. The software is available in 14 different languages and can be used with mobile devices.

Microsoft Teams and Zendesk offer integration that allows teams to use the two platforms together. By integrating the two platforms, team members are able to manage tickets from both and have conversations stay on one platform rather than jumping between two. Having everything on one platform makes it easier to manage projects and communicate during those projects.

The integration between Microsoft Teams and Zendesk offers several benefits:

Integration of Microsoft Teams and Zendesk

Microsoft Teams and Zendesk integrate by allowing users to view their Zendesk tickets within Microsoft Teams. The integration allows users to be able to reply to Zendesk tickets from within Microsoft Teams. Users can choose whether or not they want to integrate the two programs, which allows them to decide what information will be shared between the two programs and what will stay on each individual program. The integration also allows team members to have conversations about the Zendesk ticket from within Microsoft Teams. Users can also choose any channel they want to send their ticket feed into, which helps keep all conversations in one place.

Benefits of Integration of Microsoft Teams and Zendesk

The integration of Microsoft Teams and Zendesk allows users to have conversations about a ticket from within the same program as the ticket. This makes it easier for team members to get things done without having to switch back and forth between programs or having to keep track of what was said where. Having the conversation within the same program as the ticket also allows users to find information faster because they no longer have to switch back and forth between programs when trying to get help with a ticket. Another benefit of having everything in one place is that it keeps all conversations together instead of having conversations about a ticket spread out across multiple platforms. This makes it easier for team members to have conversations about a ticket and makes it easier for team members to keep track of what has been said about a ticket. Another benefit of integrating Microsoft Teams and Zendesk is that all tickets are in one place instead of being on multiple platforms. This makes it easier for users to manage tickets because they do not have to go searching through multiple platforms for information about a ticket. It also makes it easier for team members to communicate with each other when working on a project because everyone can see what has already been discussed and what has already been respved about a ticket.

The process to integrate Microsoft Teams and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.