Integrate Microsoft Teams with FuseDesk

Appy Pie Connect allows you to automate multiple workflows between Microsoft Teams and FuseDesk

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About Microsoft Teams

Microsoft Teams is a hub for teamwork, productivity, and collaboration. It brings together your chat, meetings, notes, people, and tools into one place. And it's accessible from anywhere, on any device.

About FuseDesk

FuseDesk is your Help Desk and Messaging Platform for small business. Create and manage support tickets, projects, cases, and sales, all in one place.

Want to explore Microsoft Teams + FuseDesk quick connects for faster integration? Here’s our list of the best Microsoft Teams + FuseDesk quick connects.

Explore quick connects
Connect Microsoft Teams + FuseDesk in easier way

It's easy to connect Microsoft Teams + FuseDesk without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Chat

    Trigger every time a new chat is created.

  • New Chat Message

    Trigger every time a new chat message is created.

  • New Meeting

    Trigger every time a new meeting is created.

  • New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

  • New Team

    Trigger every time a new team is created.

  • New User

    Trigger every time a new user is added in the group's user list.

  • New Case

    Triggers when a new case is created in FuseDesk

  • Actions
  • Add Member

    Add new member in a group.

  • Create Channel

    Creates a new channel.

  • Create Chat

    Creates a new chat.

  • Create Meeting

    Create a meeting

  • Delete user

    Delete an user from an Ms Team group.

  • Send Channel Messages

    Post a new message to a channel you choice.

  • Send Chat Message

    Send Chat Message.

  • Create FuseDesk Case

    Created a new Case in FuseDesk

How Microsoft Teams & FuseDesk Integrations Work

  1. Step 1: Choose Microsoft Teams as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick FuseDesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Microsoft Teams to FuseDesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Microsoft Teams and FuseDesk

Microsoft Teams

Microsoft Teams is a chat service available in Office 365. It allows for messaging, calling (video, voice, and instant messaging), and cplaboration across all devices (PCs, tablets, and mobile. The service also includes file sharing, one-touch meeting invites, and app integration. Microsoft Teams is part of the Office 365 software suite, which also includes other applications like Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Skype for Business, Delve, Yammer, Sway, Stream, Microsoft Planner, Power BI, and Microsoft Forms.

An example of Microsoft Teams in action.


FuseDesk provides powerful IT asset management (ITAM. software that helps organizations to manage their networks and devices more efficiently. The FuseDesk platform integrates with every major IT infrastructure vendor so that IT professionals can access everything they need to manage IT assets from one place.

Integration of Microsoft Teams and FuseDesk

The integration of Microsoft Teams and FuseDesk makes it possible to view all information related to an asset in one place. When users enable the integration of Microsoft Teams and FuseDesk in FuseDesk, they can edit or update their FuseDesk device work items from within Microsoft Teams. They can add additional notes about the device or view all previous notes related to the device. In addition to viewing existing work items from within Microsoft Teams, users can add new work items from within the chat interface. By adding new work items from within the chat interface, users can make it easier for others to find out what they are doing.

When a user accesses a device from Microsoft Teams while having the integration enabled, a dedicated tab appears on the left side of the chat interface. This tab contains a list of all work items related to the selected device. Below this list is a button that takes users to the work item form in FuseDesk. Users can then easily manage all aspects of the device from within Microsoft Teams.

Benefits of Integration of Microsoft Teams and FuseDesk

The integration between Microsoft Teams and FuseDesk provides numerous benefits for IT professionals and users alike. For example, IT professionals can create a unified communication stream between users and devices by integrating the two services. Not only does this enable them to better communicate with users when they encounter issues with devices, but it also creates a more efficient way to track issues. Additionally, since both chat and work item data appears in one place (Microsoft Teams), users do not have to switch between multiple apps to get their questions answered or check on the status of their devices. Viewing information about their devices within the same interface makes it easier for users to fplow up on issues and keep track of system health in general. It also reduces potential errors by ensuring that relevant information appears in one place and is not scattered throughout several apps and tops.

The process to integrate Microsoft Teams and FuseDesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on March 29,2023 02:06 pm