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Microsoft Teams + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Microsoft Teams and Freshdesk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Microsoft Teams

Microsoft Teams is a hub for teamwork, productivity, and collaboration. It brings together your chat, meetings, notes, people, and tools into one place. And it's accessible from anywhere, on any device.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best ways to Integrate Microsoft Teams + Freshdesk

  • Microsoft Teams Freshdesk

    Microsoft Teams + Freshdesk

    Create Contact to Freshdesk from New Team in Microsoft Teams Read More...
    Close
    When this happens...
    Microsoft Teams New Team
     
    Then do this...
    Freshdesk Create Contact
  • Microsoft Teams Freshdesk

    Microsoft Teams + Freshdesk

    Create Ticket to Freshdesk from New Team in Microsoft Teams Read More...
    Close
    When this happens...
    Microsoft Teams New Team
     
    Then do this...
    Freshdesk Create Ticket
  • Microsoft Teams Freshdesk

    Microsoft Teams + Freshdesk

    Create Contact to Freshdesk from New Message Posted to Channel in Microsoft Teams Read More...
    Close
    When this happens...
    Microsoft Teams New Message Posted to Channel
     
    Then do this...
    Freshdesk Create Contact
  • Microsoft Teams Freshdesk

    Microsoft Teams + Freshdesk

    Create Ticket to Freshdesk from New Message Posted to Channel in Microsoft Teams Read More...
    Close
    When this happens...
    Microsoft Teams New Message Posted to Channel
     
    Then do this...
    Freshdesk Create Ticket
  • Microsoft Teams Freshdesk

    Microsoft Teams + Freshdesk

    Create Contact to Freshdesk from New User in Microsoft Teams Read More...
    Close
    When this happens...
    Microsoft Teams New User
     
    Then do this...
    Freshdesk Create Contact
  • Microsoft Teams {{item.actionAppName}}

    Microsoft Teams + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Microsoft Teams + Freshdesk in easier way

It's easy to connect Microsoft Teams + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Chat

    Trigger every time a new chat is created.

  • New Chat Message

    Trigger every time a new chat message is created.

  • New Meeting

    Trigger every time a new meeting is created.

  • New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

  • New Team

    Trigger every time a new team is created.

  • New User

    Trigger every time a new user is added in the group's user list.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Add Member

    Add new member in a group.

  • Create Channel

    Creates a new channel.

  • Create Chat

    Creates a new chat.

  • Create Meeting

    Create a meeting

  • Delete user

    Delete an user from an Ms Team group.

  • Send Channel Messages

    Post a new message to a channel you choice.

  • Send Chat Message

    Send Chat Message.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Microsoft Teams & Freshdesk Integrations Work

  1. Step 1: Choose Microsoft Teams as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Microsoft Teams to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Microsoft Teams and Freshdesk

Microsoft Teams is a new chat-based workspace in Office 365. Microsoft Teams allows users to communicate through text, audio calls, video calls, and share files with teammates. It is a great top for cplaboration, teamwork and communication. For more information about Microsoft Teams please visit the official website https://www.microsoft.com/en-us/microsoft-teams/.Freshdesk is a customer support software spution that allows you to improve your customer service experience by managing your customer service operations online. The software has many features like:

  • Website Integration
  • Live Chat Integration
  • Social Media Integration
  • Knowledge Management

5. Mobile appsFor more information about Freshdesk please visit the official website https://www.freshdesk.com/.Microsoft Teams and Freshdesk can be integrated easily using Zapier. Zapier is a cloud-based automation service that automates tasks between web services. For example, you can integrate Microsoft Teams and Freshdesk using Zapier so that every time a new support ticket is created in Freshdesk, it triggers a meeting request in Microsoft Teams. You can get started with Zapier by signing up for free here.

Integration of Microsoft Teams and Freshdesk

Zapier allows you to integrate Microsoft Teams and Freshdesk in various ways. Fplowing are some of the integrations possible between Microsoft Teams and Freshdesk:

Benefits of Integration of Microsoft Teams and Freshdesk

Fplowing are some of the benefits of integration of Microsoft Teams and Freshdesk:

Integration of Microsoft Teams and Freshdesk can help you to streamline your customer service operations by creating a centralized point to manage all your customer support activities. This will help your team to work better together and increase productivity by eliminating the need to switch between multiple tops for different tasks. If you have any questions or comments related to this article or want to share any ideas about how to integrate Microsoft Teams and Freshdesk using Zapier, feel free to write them in the comment section below.

The process to integrate Microsoft Teams and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.