Microsoft Teams + Autotask Integrations

The purpose of this article is to analyze the integration between Microsoft teams and Autotask.

What is Microsoft Teams?

Microsoft Teams is a chat based platform that integrates most of the communication platforms within one place. It allows its users to communicate with each other via text chats, voice chats, files, images and video calls. This helps in cplaboration and automates many processes such as workflows. Its interface resembles the outlook interface, hence makes it easy to navigate.Microsoft Teams also integrates with other applications such as Word, Excel, PowerPoint and OneNote. The above mentioned tops provide a rich visual experience to the user during feedback sessions.Microsoft Teams can be used by an organization only if they are subscribed to the Microsoft Office 365 software package or the Microsoft Enterprise Mobility Suite.Microsoft Teams can be accessed from a web browser as well as from mobile devices like Android phones and iPhones.

What is Autotask?

Autotask is a business management software for small business, mid-market and large enterprises. It supports sales, marketing, service and projects within an organization. It offers calendar and resource management along with time tracking. The software ensures that every employee of an organization has access to a shared customer database.It integrates with various other softwares like Atlassian Jira, QuickBooks, Salesforce, Zendesk, Slack and more. It also allows customization through API's which can be integrated with other applications and services.

Integration of Microsoft Teams and Autotask

Microsoft Teams has been designed mainly for cplaboration purposes. It has various features like document sharing, audio and video conferencing, scheduling meetings with cpleagues and recording all the meetings. It also has an integrated search feature which can search all the conversations within the chat history of an organization.According to Microsoft, "Teams is the chat-based workspace in Office 365 where teammates connect around projects, cplaborate on documents, plan for upcoming milestones, share updates on work progress, and more."It enables its users to have an integrated experience across apps and teams. Thus making communication easier within the organization.Microsoft Teams also integrates with other business management softwares such as Autotask. This integration makes it possible for an Autotask user to view his tasks directly in Microsoft Teams chat rooms. The task information card contains task summary along with the due date, progress details and status of the task through a link to the Autotask project page or a link to the Autotask contact page.It also provides options for adding comments about the task straight from the chat room. Thus allowing an efficient way of doing things in real time.

Benefits of Integration of Microsoft Teams and Autotask

Below are some of the benefits of integration between Microsoft Teams and Autotask:

1. Task information cardIt provides an integrated experience between Autotask and Microsoft Teams. The task information card shows task summary along with due date, progress details and status of the task through a link to the Autotask project page or a link to the Autotask contact page. This enables viewing of details about the task without leaving the chat room. This helps in better communication between team members regarding tasks assigned to them.2. Approval requestsThe integration enables users to request approval for tasks from their cpleagues straight from Microsoft Teams. This avoids sending separate emails for approvals as a separate approval request email is sent by Autotask to all the approvers of a task when it is created in Autotask. This saves time and effort required to do things separately in different places. Moreover it also ensures that all relevant people are aware about pending tasks required for them to complete their part of the project effectively.3. Chat rooms can be linked to Autotask projectsChat rooms can be linked to Autotask projects so that team members get notifications when someone creates a new task or posts a comment on a task within any of the linked chat rooms.This functionality works only if you have enabled public chat rooms or private chat rooms which allow public access in Autotask settings under customizations tab (in admin panel. Then you could link any chat room created in autotask to respective teams channel in Microsoft teams.4. Task action barThe task action bar provides options to create tasks, edit tasks and delete tasks straight from Microsoft Teams chat window. This makes it easy to create tasks without having to leave a chat window. This also eliminates wastage of time by going back and forth between different windows just in order to create tasks or update them.

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