Integrate Microsoft Outlook with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between Microsoft Outlook and ServiceNow

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About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail that helps you to connect all of your messages, contacts, tasks, and appointments in one convenient place.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

Want to explore Microsoft Outlook + ServiceNow quick connects for faster integration? Here’s our list of the best Microsoft Outlook + ServiceNow quick connects.

Explore quick connects

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Connect Microsoft Outlook + ServiceNow in easier way

It's easy to connect Microsoft Outlook + ServiceNow without coding knowledge. Start creating your own business flow.

  • Triggers
  • Calendar Event Start

    Triggers at a specified time before an event in your calendar starts.

  • New Calendar Event

    Triggers when an event is added to you selected calendar.

  • New Contact

    Triggers every time a new contact is added.

  • New Email

    Triggers whenever a new email is received.

  • Updated Calendar Event

    Triggers every time an event is updated.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • Actions
  • Create Contact

    Create a new contact to your Office 365 account.

  • Create Event

    Create an event directly on your designated calendar.

  • Delete Event

    Deletes events.

  • Send Email

    Send an email from your Outlook account.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

How Microsoft Outlook & ServiceNow Integrations Work

  1. Step 1: Choose Microsoft Outlook as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Microsoft Outlook to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Microsoft Outlook and ServiceNow

Microsoft Outlook

Microsoft Outlook is an email application designed and developed by Microsoft for Windows, Mac OS X, and IOS. The first version of Microsoft Outlook was released in March 1997 with the intention of replacing the Microsoft Exchange Server. However, it was only after the release of its second version that Outlook became popular and an instant hit. It supports email features such as rich text formatting, scheduling, task management and others.

It also allows users to manage their appointments, contacts, tasks, notes and other items through a simple interface. It has a feature that allows it to be connected to the Internet and synchronize information with the server.

ServiceNow

ServiceNow is a cloud-based platform that helps organizations manage their IT services. It integrates with various applications such as Microsoft Active Directory and VMware vCenter. It offers functionality for configuration management, asset management, service desk, change management, incident management, trouble ticketing and others.

Integration of Microsoft Outlook and ServiceNow

Integration of Microsoft Outlook and ServiceNow can be done in two ways – using either the email option or the calendar options. In this section, we will look at both these methods for integration.

Method 1. Using Email Options

In this method, you will have to enable IMAP access on your Microsoft Outlook account to allow it to work with ServiceNow email servers. After enabling IMAP access, you will have to create a new mailbox in ServiceNow and then associate it with your Office 365 mailbox. You will then have to configure Exchange Web Services (EWS. in order to allow ServiceNow access to your Office 365 mailbox.

After configuring EWS, you will then have to create an address list that will include all the users in your organization who want to use Microsoft Outlook to send emails. Then you will have to associate this address list with the mailbox created earlier in ServiceNow. Once this is done, the users in your organization can start sending emails from Microsoft Outlook and they will be synchronized with ServiceNow’s email server.

Method 2. Using Calendar Options

In this method, you will have to enable CalDAV access on your Microsoft Outlook account to allow it to work with ServiceNow’s calendar servers. This can be done by modifying the profile settings of your Microsoft Outlook account. After enabling CalDAV access, you will have to create a new shared calendar in ServiceNow and then associate it with your Office 365 mailbox. Then you will have to configure CardDAV access in Office 365 to allow ServiceNow access to your Office 365 mailbox. Once this is done, you will have to define the time range for which you would like to synchronize data between Office 365 and ServiceNow.

After configuring CardDAV access, you will then have to create an address list that will include all the users in your organization who want to use Microsoft Outlook to add events in their calendars. Then you will have to associate this address list with the shared calendar created earlier in ServiceNow. Once this is done, the users in your organization can start adding events in their calendars from Microsoft Outlook and they will be synchronized with ServiceNow’s calendar server.

In conclusion, we can say that integrating Microsoft Outlook and ServiceNow is quite useful for managing workflows within organizations because it provides a centralized view of all work requests and activities being carried out in different departments. Hence, it helps organizations reduce errors, improve productivity and increase efficiency when working on projects.

The process to integrate Microsoft Outlook and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm