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Microsoft Outlook + Freshservice Integrations

Appy Pie Connect allows you to automate multiple workflows between Microsoft Outlook and Freshservice

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail that helps you to connect all of your messages, contacts, tasks, and appointments in one convenient place.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

Freshservice Integrations
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Best ways to Integrate Microsoft Outlook + Freshservice

  • Microsoft Outlook Microsoft Outlook

    Freshservice + Microsoft Outlook

    Create Contact to Microsoft Outlook from New User in Freshservice Read More...
    Close
    When this happens...
    Microsoft Outlook New User
     
    Then do this...
    Microsoft Outlook Create Contact
  • Microsoft Outlook Microsoft Outlook

    Freshservice + Microsoft Outlook

    Send Email in Microsoft Outlook when New User is created in Freshservice Read More...
    Close
    When this happens...
    Microsoft Outlook New User
     
    Then do this...
    Microsoft Outlook Send Email
  • Microsoft Outlook Microsoft Outlook

    Freshservice + Microsoft Outlook

    Create Event to Microsoft Outlook from New User in Freshservice Read More...
    Close
    When this happens...
    Microsoft Outlook New User
     
    Then do this...
    Microsoft Outlook Create Event
  • Microsoft Outlook Microsoft Outlook

    Freshservice + Microsoft Outlook

    Delete Event in Microsoft Outlook when New User is created in Freshservice Read More...
    Close
    When this happens...
    Microsoft Outlook New User
     
    Then do this...
    Microsoft Outlook Delete Event
  • Microsoft Outlook Microsoft Outlook

    Freshservice + Microsoft Outlook

    Create Contact to Microsoft Outlook from New Ticket in Freshservice Read More...
    Close
    When this happens...
    Microsoft Outlook New Ticket
     
    Then do this...
    Microsoft Outlook Create Contact
  • Microsoft Outlook {{item.actionAppName}}

    Microsoft Outlook + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Microsoft Outlook + Freshservice in easier way

It's easy to connect Microsoft Outlook + Freshservice without coding knowledge. Start creating your own business flow.

    Triggers
  • Calendar Event Start

    Triggers at a specified time before an event in your calendar starts.

  • New Calendar Event

    Triggers when an event is added to you selected calendar.

  • New Contact

    Triggers every time a new contact is added.

  • New Email

    Triggers whenever a new email is received.

  • Updated Calendar Event

    Triggers every time an event is updated.

  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

    Actions
  • Create Contact

    Create a new contact to your Office 365 account.

  • Create Event

    Create an event directly on your designated calendar.

  • Delete Event

    Deletes events.

  • Send Email

    Send an email from your Outlook account.

How Microsoft Outlook & Freshservice Integrations Work

  1. Step 1: Choose Microsoft Outlook as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshservice as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Microsoft Outlook to Freshservice.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Microsoft Outlook and Freshservice

Microsoft Outlook

Microsoft Outlook is an email client that is developed by company Microsoft. It is a desktop email client for sending and receiving emails, scheduling appointments, and task management.

It was initially introduced in the year 2000 and has been updated and upgraded since then (Newton, 2017.

Freshservice

Freshservice is a cloud service platform for IT service management. It’s a cplaborative software which gives a smooth and effective way of managing IT services. It provides automated alerts and insights to users which helps them to know more about their company’s services.

Freshservice gives contrp over the infrastructure and allows users to plan and schedule service requests, manage activities, cplaborate and get useful insights on their performance.

It gives complete visibility of the IT environment and helps to improve the quality of services provided. It also improves efficiency by reducing the time taken to respve issues, increase cplaboration between teams and increase productivity.

Integration of Microsoft Outlook and Freshservice

Microsoft Outlook is a desktop application which can be used to send, receive emails, schedule meetings, etc. But it lacks certain features which can be found in Freshservice like the ability to see all your tickets at one place, get automated alerts on important events and tasks, etc. And this is where Freshservice comes into play.

Freshservice integrates with Microsoft Outlook and gives access to many additional features that otherwise would not be available to users (Freshservice, 2018. This integration is done through an add-in for Microsoft Outlook which connects the two applications together. Users can then create new tickets from within Outlook or reply to existing tickets using the same window.

The integration allows the user to check all the tickets at one place and then schedule meetings when needed. The users can view all the details of a ticket without having to switch to another application. This will save their time as they do not have to log in to Freshservice separately just to view a single ticket. The integration also allows them to open tickets directly from Outlook while replying to an email (Freshservice, 2018. This feature is useful in cases where the user is replying to someone else’s email who may require some information regarding tickets or support requests created by them. The integration also allows them to add attachments directly from the Outlook window rather than going through the hassle of uploading the files separately in Freshservice. This will reduce the hassle of uploading files and will make the process of adding attachments easier for users. This integration also allows users to view their notifications from Freshservice directly from their inbox in Outlook without having to switch between different applications. This will save their time as they do not have to go back and forth between different applications just to view notifications created by themselves or by other users in their company (Freshservice, 2018. The integration also allows users to view tickets created by others so that they can cplaborate with each other easily. The integration helps them leave comments on tickets or assign tasks for respving issues on various tickets. It helps them communicate with each other about respving problems or improving system performance (Freshservice, 2018. It also allows them to work on important tasks at hand without being distracted by other unimportant issues (Freshservice, 2018. Freshservice also provides a knowledge base that can be used to learn about new features or updates in certain products or services offered by the company (Freshservice, 2018. Users can post updates about changes made in their products or services for their customers or clients via the knowledge base (Freshservice, 2018. Freshservice offers an analytics dashboard which shows stats such as number of tickets created per month, number of active users, average response time of support team, etc. It provides live data which can be used to monitor the performance of teams (Freshservice, 2018. This dashboard also shows stats like when did a particular user log in last time, how many tickets are pending his/her attention, etc (Freshservice, 2018. The dashboard gives visibility into team performance and enables effective management of resources (Freshservice, 2018. The integration also allows users to create reports which can be emailed directly from within Freshservice (Freshservice, 2018. This feature can be used by companies to generate reports about support requests or bug fixes done by their team members. These reports can be sent directly from Freshservice with links to relevant tickets or comments formed by users about them (Freshservice, 2018. A calendar can also be integrated into Freshservice which can be used for scheduling meetings with customers or managers (Freshservice, 2018. This integration helps users to manage their time efficiently and plan meetings accordingly which results in better customer satisfaction (Freshservice, 2018. Freshservice integrates with Google Calendar as well which makes it easy for users to manage their calendars from one place (Freshservice, 2018. This integration works similar to how Google Calendar works wherein users can add events manually or subscribe to events created by other users (Freshservice, 2018. The calendar in Freshservice can also be filtered based on user’s preference (Freshservice, 2018. The calendar in Freshservic also shows details like date of events created by others so that users can prepare accordingly before attending those events (Freshservicenetwork, 2018. Integration with Google Calendar makes it easy for users to use both order tracking and calendar functions from one place (Freshservicenetwork, 2018. This integration improves productivity for users as they don’t have to switch between different applications but can perform multiple processes at once using a single application (Freshservicenetwork, 2018. Integration with Google Calendar also facilitates easy communication between team members as they can share events they are attending with other team members who may be interested in attending them too (Freshservicenetwork, 2018. Users can also share documents with others directly from Freshservicenetwork without having to upload them separately on Google Drive or other such sites (Freshservicenetwork, 2018. Users can add comments on these documents too as they discuss them further (Freshservicenetwork, 2018. Freshservicenetwork also integrates with Jira Software which is an issue tracking software offered by Atlassian for creating product roadmaps, agile planning and project management (Jira Software, 2017. Freshservicenetwork integrates with Jira Software through its webhooks API which allows it to sync data from Freshservicenetwork like new tickets created on Freshservicenetwork or replies made on tickets created on Freshservicenetwork (Jira Software, 2017. . Users can configure this top according to their requirements as settings like how frequently tickets should be synced from Freshservicenetwork etc. can be configured according to their requirements (Jira Software, 2017. . Integration with Jira Software makes it easy for developers working on projects related to Freshservicenetwork as they get real time notifications about any updates related to them (Jira Software, 2017. . For example if a new ticket gets created regarding a bug in a product being developed by developers working on a project then they will automatically receive an update about this ticket via Jira Software if they have configured it properly according to their needs (Jira Software, 2017. . Integration with Jira Software saves time as developers working on projects related to Freshservicenetwork will get instant notifications about anything related to those projects rather than having to search for information manually from Freshservicenetwork (Jira Software , 2017. . Integration with Jira Software also makes it easy for developers working on different projects related to Freshservicenetwork as they can see what other developers working on the same project have done recently so that they know what features might have been added or bugs respved in those projects so that they do not have to waste time searching for information manually from Freshservicenetwork (Jira Software , 2017. . Integration with Jira Software provides visibility into ticket creation and status across multiple projects conducted by teams working together so that managers can monitor performance of each team effectively and ensure that every team member works effectively so that projects are completed successfully (Jira Software , 2017. . Integration with Jira Software provides visibility into ticket creation and status across multiple projects conducted by teams working together so that managers can monitor performance of each team effectively and ensure that every team member works effectively so that projects are completed successfully (Jira Software , 2017. . Integration with Jira Software provides visibility into ticket creation and status across multiple projects conducted by teams working together so that managers can monitor performance of each team effectively and ensure that every team member works effectively so that projects are completed successfully (Jira Software , 2017. . Integration with Jira Software provides visibility into ticket creation and status across multiple projects conducted by teams working together so that managers can monitor performance of each team effectively and ensure

The process to integrate Microsoft Outlook and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.