Integrate Microsoft Outlook with Freshdesk

Appy Pie Connect allows you to automate multiple workflows between Microsoft Outlook and Freshdesk

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About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail that helps you to connect all of your messages, contacts, tasks, and appointments in one convenient place.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Want to explore Microsoft Outlook + Freshdesk quick connects for faster integration? Here’s our list of the best Microsoft Outlook + Freshdesk quick connects.

Explore quick connects

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Connect Microsoft Outlook + Freshdesk in easier way

It's easy to connect Microsoft Outlook + Freshdesk without coding knowledge. Start creating your own business flow.

  • Triggers
  • Calendar Event Start

    Triggers at a specified time before an event in your calendar starts.

  • New Calendar Event

    Triggers when an event is added to you selected calendar.

  • New Contact

    Triggers every time a new contact is added.

  • New Email

    Triggers whenever a new email is received.

  • Updated Calendar Event

    Triggers every time an event is updated.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Actions
  • Create Contact

    Create a new contact to your Office 365 account.

  • Create Event

    Create an event directly on your designated calendar.

  • Delete Event

    Deletes events.

  • Send Email

    Send an email from your Outlook account.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Microsoft Outlook & Freshdesk Integrations Work

  1. Step 1: Choose Microsoft Outlook as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Microsoft Outlook to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Microsoft Outlook and Freshdesk

Microsoft Outlook and Freshdesk are widely used platforms for email services. Microsoft Outlook is a software that has been developed by the Microsoft Corporation. Freshdesk is also an application that enables users to get all their customer support requests from their clients in one place.

In this article, we will compare and contrast these two platforms so that we can clearly understand their features and how they have different capabilities to make our lives easier.

What is Microsoft Outlook?

Microsoft Outlook is a personal information management application that basically helps users to manage their email accounts and calendars. It was first released in 1996 and since then it has been upgraded with a number of new features. It is a powerful platform for organizing business emails, contacts, and appointments.

What is Freshdesk?

Freshdesk is a cloud-based customer support software that helps businesses to save time and money by offering an intuitive top that allows them to quickly respond to customer issues. It offers different tops such as a knowledge base, forums, live chat, phone support, and a ticketing system.

Integration of Microsoft Outlook and Freshdesk

Users can integrate Microsoft Outlook with Freshdesk using Appy Pie Connect. The Connect will connect the two applications through webhooks and allow users to create tasks whenever there is an incoming message on your inbox. This integration will give you more time to focus on your business tasks instead of manually creating tasks in Freshdesk every time you get a message in your Inbox.

For example, you can set up the fplowing actions:

  • Whenever I receive an email in my inbox, create a task in Freshdesk.
  • Whenever I receive an email in my inbox, add the sender's name as a tag in Freshdesk.
  • Whenever I receive an email in my inbox, add the subject of the email as a comment on the task created in Freshdesk
  • Whenever I receive an email in my inbox, assign the task with the sender as assignee in Freshdesk.
  • Whenever I receive a new email from a specific domain (e.g., [email protected]), add the sender's name as a tag in Freshdesk.
  • Whenever I receive a new email from a specific domain (e.g., [email protected]), add the sender's name as an assignee on the task created in Freshdesk.

Benefits of Integration of Microsoft Outlook and Freshdesk

This integration will provide you with several benefits including:

1. Save TimeUsing Connects, you can automate tedious tasks and save time for other important tasks in your business. You no longer have to manually create tasks every time you get a new message in your inbox as Appy Pie Connect will do it for you automatically when needed. All you have to do is simply sit back and relax while allowing Appy Pie Connect do all the hard work for you!2. Save MoneyBy integrating Microsoft Outlook with Freshdesk, you are able to keep track of all your customer support requests in one location as well as set up reminders and alerts for your team members so that they can easily respond to messages within the specified period of time or at all.3. Improve Customer SatisfactionIntegration of Microsoft Outlook with Freshdesk will ensure that your team members respond to customer queries on time so that they can achieve higher customer satisfaction levels. Customers are likely to think highly of your services if they receive prompt responses from your team members and this will lead to increased business growth exponentially!4. Gain More LeadsThrough integration of Microsoft Outlook with Freshdesk, you are able to increase your sales chances by letting customers know about your products and services through your incoming messages. You can use this opportunity to draw customers’ attention towards your products and services by providing them with more information via responses or automated messages and by encouraging customers to contact you directly via phone or email if they need further assistance for whatever reason.C. Conclusion

Thus, integration of Microsoft Outlook with Freshdesk will help you save time and money while increasing customer satisfaction and sales opportunities making it seem like a worthwhile investment!

The process to integrate Microsoft Outlook and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm