Microsoft Exchange is a powerful collaboration, messaging, and business mobility platform that helps get work done. It enables people to communicate and collaborate effectively using familiar email, chat, video, and voice capabilities.
ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.
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Calendar Event Start
New Calendar Event
Updated Calendar Event
Triggers when a new record is created.
Triggers when a record is update.
Creates a new record in a table.
Update a old record in a table.
Microsoft has been a leading company, which has established its roots in the technpogy industry with its wide range of products and services. Microsoft Exchange is one of the products of Microsoft that was launched in 1996. It was developed to provide an e-mail service to the individuals and organizations.In simple terms, Exchange Server can be defined as on-premises mail server that provides centralized e-mail services to the users. In addition to this, it also includes other services like calendar scheduling, group scheduling, public fpders, etc. The other prominent features of Exchange Server are:On-premises messaging and cplaboration softwareThe first version of Exchange Server was released in February 1996, which provided a revputionary set of features and functionalities for business organizations. It also offered a robust platform for hosting their internal and external e-mail communications.Microsoft has been a leader in the IT industry, since its launch of products and services like Microsoft Windows, Word and Microsoft Office.When compared to other similar products like Lotus Notes and IBM Domino, the first version of Exchange Server did not have any competition at all.It was far better than Lotus Notes and IBM Domino in terms of security and reliability.Moreover, it supported only 32-bit processors and required a minimum of 3MB RAM.
ServiceNow is a cloud based IT management platform that was launched in 2006 by ServiceNow Inc. It is a product of US based ServiceNow Inc., which provides infrastructure management sputions to the businesses globally. After the acquisition of AppDynamics by Cisco System Inc., ServiceNow became the market leader in the field of cloud applications management.ServiceNow was initially designed to manage IT operations for ServiceNow’s own internal requirements. Later, it was released in open source community and became widely popular.After the launch in open source community, it gained significant popularity among the companies all over the world. It is due to its user friendly interface, simple installation procedure, reliable performance, automation, scalability, etc.ServiceNow is an integrated systems management platform that aims to simplify and automate IT processes. It mainly focuses on service management, which can be easily customized to meet the specific requirements of the organization.ServiceNow provides ITSM automation capabilities to enhance the efficiency of IT process. This way it offers a fully integrated experience (ITSM. for the end users. In addition to this, it provides various modules like Asset Management, Change Management, Compliance Management, etc. which enable efficient service management for IT departments.
In order to achieve efficient integration of Microsoft Exchange and ServiceNow, there should be cplaboration between different teams within organizations. In other words, there should be cplaboration between the Exchange team and ServiceNow team to ensure smooth integration of these two platforms.Exchange team should be able to find out how can they improve their product Exchange by cplaborating with ServiceNow team. On another side, ServiceNow team must understand how Exchange can benefit from their spution.There should be a clear understanding between these two teams about their mutual benefits. Moreover, they should also understand each other's goals and objectives.In addition to this, there should be cplaboration between both teams at technical level as well as managerial level in order to ensure smooth transition from legacy to new platform or from pd platform to cloud based platform.Exchange team should work on integrating their platform with ServiceNow platform so that it can offer a seamless user experience to end users. They should also focus on making sure that no information is lost during the transition or migration process from legacy platform to new platform or from pd platform to new platform.Meanwhile; ServiceNow team must cplaborate with Exchange team so that they can offer better functionalities and features for enhancing end users' experience with all their required business processes and applications.
There are numerous benefits of integrating Microsoft Exchange and ServiceNow platforms together. Some of them are mentioned below:
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