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Integrate Microsoft Dynamics 365 Business Central with Zendesk

Appy Pie Connect allows you to automate multiple workflows between Microsoft Dynamics 365 Business Central and Zendesk

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About Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a cloud-based, all-in-one business management solution designed for small to medium-sized businesses. It helps businesses make informed decisions with connected data across accounting, sales, purchasing, inventory, and customer transactions.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best ways to Integrate Microsoft Dynamics 365 Business Central + Zendesk

  • Microsoft Dynamics 365 Business Central Integration Zendesk Integration

    Microsoft Dynamics 365 Business Central + Zendesk

    Create Ticket to Zendesk from New Company in Microsoft Dynamics 365 Business Central Read More...
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    Microsoft Dynamics 365 Business Central Integration New Company
     
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  • Microsoft Dynamics 365 Business Central Integration Zendesk Integration

    Microsoft Dynamics 365 Business Central + Zendesk

    Update User in Zendesk when New Company is created in Microsoft Dynamics 365 Business Central Read More...
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    When this happens...
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  • Microsoft Dynamics 365 Business Central Integration Zendesk Integration

    Microsoft Dynamics 365 Business Central + Zendesk

    Create User to Zendesk from New Company in Microsoft Dynamics 365 Business Central Read More...
    Close
    When this happens...
    Microsoft Dynamics 365 Business Central Integration New Company
     
    Then do this...
    Zendesk Integration Create User
  • Microsoft Dynamics 365 Business Central Integration Zendesk Integration

    Microsoft Dynamics 365 Business Central + Zendesk

    Create Organization to Zendesk from New Company in Microsoft Dynamics 365 Business Central Read More...
    Close
    When this happens...
    Microsoft Dynamics 365 Business Central Integration New Company
     
    Then do this...
    Zendesk Integration Create Organization
  • Microsoft Dynamics 365 Business Central Integration Zendesk Integration

    Microsoft Dynamics 365 Business Central + Zendesk

    Update Ticket in Zendesk when New Company is created in Microsoft Dynamics 365 Business Central Read More...
    Close
    When this happens...
    Microsoft Dynamics 365 Business Central Integration New Company
     
    Then do this...
    Zendesk Integration Update Ticket
  • Microsoft Dynamics 365 Business Central Integration {{item.actionAppName}} Integration

    Microsoft Dynamics 365 Business Central + {{item.actionAppName}}

    {{item.message}} Read More...
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    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Microsoft Dynamics 365 Business Central + Zendesk in easier way

It's easy to connect Microsoft Dynamics 365 Business Central + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • Execute Custom API Call

    Trigger when new data comes in your custom api call.

  • New Account

    Trigger when New Chart Of Account created.

  • New Company

    Trigger when new company is created

  • New Customer

    Trigger when new Customer is created

  • New Customer Sale

    Trigger when a new customer sale is created

  • New Employee

    Trigger when new Employee is created

  • New Person

    Triggers when a new person is created.

  • New Sales Invoice

    Trigger when new sales invoice is created

  • New Sales Order

    Trigger when a new sales order is created in a specific account.

  • New Update Item

    Triggers every time a new item is created.

  • New Vendor

    Trigger when new vendor is created.

  • Updated Customer

    Trigger when a customer updated.

  • Updated Sales Order

    Trigger when any sales order updated.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Contact

    Create Contact

  • Create Customer

  • Create Employee

  • Create Item

    Creates an item.

  • Create Order Line Item

    Creates a new order line item.

  • Create Sales Invoice

  • Create Sales Order

  • Create Vendor

  • Update Item

    Updates an item.

  • Update Sales Order

    Updates an order.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Microsoft Dynamics 365 Business Central & Zendesk Integrations Work

  1. Step 1: Choose Microsoft Dynamics 365 Business Central as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Microsoft Dynamics 365 Business Central to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Microsoft Dynamics 365 Business Central and Zendesk

For many businesses in the modern world, customer service is a key factor in ensuring that the business operates at maximum efficiency. It is therefore incredibly important to ensure that the customer is satisfied and that they leave the company feeling positive about the experience they have had. This can be achieved through multiple channels, but one of the most effective ways is through the use of Zendesk. Zendesk provides a platform for businesses to interact with their customers on a personalized level, allowing them to provide exceptional customer service and maintain loyalty from their customers.

Zendesk is a customer service software that allows organizations to handle every aspect of customer interactions, including customer support and ticket management. The platform is built on a simple idea. To make it easier for users to focus on what they do best while leaving customer support to Zendesk.

Microsoft Dynamics 365 Business Central provides an all-in-one spution for businesses of all industries. It helps companies manage their day-to-day operations by combining the fplowing functionalities into one product. CRM, ERP, and SCM. While Microsoft Dynamics 365 Business Central is a complete spution for businesses, there are still limited functionalities in regards to customer service. While this may not seem like a major drawback, it does mean that businesses must look for other sputions to help them improve their customer service efforts.

As mentioned previously, Zendesk is a software that centers around helping businesses efficiently manage their customer service efforts. Using Zendesk, businesses can effectively manage incoming inquiries from customers and then subsequently route them to appropriate departments in order to provide respution.

In contrast, Microsoft Dynamics 365 Business Central does not currently offer any form of integrated customer service functionality. However, this can be respved by integrating Microsoft Dynamics 365 Business Central with Zendesk, thereby allowing businesses to use both platforms simultaneously to obtain a more comprehensive customer service spution.

Benefits of Integration of Microsoft Dynamics 365 Business Central and Zendesk

Personalized Experience. As mentioned previously, Zendesk allows businesses to create customized experiences for their customers. With this added functionality, businesses will be able to meet the individual needs of their customers and facilitate a higher level of rapport between each other.

Simplified Software Functionality. By integrating Microsoft Dynamics 365 Business Central and Zendesk, businesses will no longer need to worry about having two separate applications to handle the multitude of functions needed in order to operate an efficient business. Instead, all of these functions can be handled through one platform, saving the company both time and money.

Improved Customer Service. When businesses implement both Microsoft Dynamics 365 Business Central and Zendesk into their existing infrastructure, they will be able to better organize their customer service efforts by providing each customer with the best possible experience. This ultimately aids in improving customer loyalty and increases the number of repeat customers that the company receives.

The process to integrate Microsoft Dynamics 365 Business Central and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.