Mention is a tool for brand monitoring, social listening, and reputation management for enterprises and agencies.
Zoho Connect is a team collaboration platform that allows you to bring together your workers, partners, vendors, and anyone else that contributes value to your work, as well as give you the space and resources you need to interact and complete tasks more quickly.Zoho Connect Integrations
Mention + Zoho ConnectCreate Private Event to Zoho Connect from New Alert in Mention Read More...
Mention + Zoho ConnectInvite User to Network in Zoho Connect when New Alert is created in Mention Read More...
Mention + Zoho ConnectCreate Private Task to Zoho Connect from New Alert in Mention Read More...
It's easy to connect Mention + Zoho Connect without coding knowledge. Start creating your own business flow.
Triggers when a new alert is added.
Triggers when a new mention comes through for the specified alert
Triggers when a new event is added.
Triggers when a new status (Feed) is added.
Triggers when new member is added to a group.
Triggers when you are mentioned in a status.
Triggers when new member is added to a network.
Triggers when a new task is added.
Creates a new alert
Adds user to a group (invite and add, if the user is not a member of the network).
Adds a new event in a specific group.
Adds a new status (Feed) in a specific group.
Creates a private event.
Adds a private task.
Adds a new task in a specific board.
Sends an invite to the user to join your network.
In this blog, I am going to tell you about Mention and Zoho Connect. It is a new integration product created by Mention, a social media monitoring top and Zoho, a business software company. The main purpose of this integration top is to help businesses to monitor and track their brand reputation and customer engagement. This integration top is new and there is no much information available about it. So, it would be helpful for you if you read this blog.
Mention monitors the conversations about your company on social media. Mention's live platform shows updates of all tweets, blogs and news articles published regarding your company. From the dashboard of Mention, you can reply to the comments about your company on social media. You can also filter the information you receive on various levels. You can filter them on top influencers, topic, geography and time period.
Zoho connect is a cloud-based software which provides services to businesses for connecting with their customers. It helps in managing the email marketing campaigns, online surveys, employee management and more.
With the integration of Mention and Zoho Connect, companies can now monitor and track their brand reputation and customer engagement connected with social media accounts. They can now respond to the comments about their company on social media accounts immediately. It will be easier for them to keep track of any changes in their brand reputation. They can also track the customer engagement through analyzing all the interactions on social media accounts connected with their brand's accounts. Mention provides real-time alerts about the mentions about your company on various social media channels like Twitter, Facebook, Instagram, Youtube, Google+ etc. The alerts are sent through email or SMS automatically. With this integration top, companies can now manage all their social media accounts from one place. It saves time for them because they don't have to log into different websites for managing their accounts. This integration top will help them in tracking the impact of their marketing efforts on their brand reputation. Through this integration top, they can also predict how much revenue can be generated through social media marketing campaign. Zoho's survey software helps businesses to create surveys for customers about their experiences related to products or services provided by them. The customers' feedbacks are analyzed by the business owners so that they can improve their products or services according to customer satisfaction level. Now with this integration top, companies can send the survey link through the Mention's dashboard so customers can directly provide their feedbacks through Zoho's survey software.
Brand reputation tracking. With this integration top, businesses can track their brand reputation on social media channels like Twitter, Facebook, Instagram, Youtube etc. Customer engagement tracking . Businesses can now track customer engagement which includes customer complaints, compliments etc. Customer satisfaction tracking . Businesses can now track customer satisfaction level which include demographic information like age, income level etc., purchasing behavior like frequency of purchase etc., product preferences like favorite product etc., loyalty tracking like frequency of visiting website etc., feedback tracking like rating scale used etc., sentiment tracking like positive or negative etc., competitor tracking like negative or positive reviews about competitors etc., service tracking like frequency of calling customer care etc., product feedback tracking like rating scale used etc., location tracking like country where customer lives etc., demographics tracking like gender etc., psychographics tracking like lifestyle etc., product feedback tracking like rating scale used etc., location tracking like country where customer lives etc., Social Media Access . Businesses can now access all social media accounts from one place so that they don't have to login into different websites for posting updates about their products/services on social media accounts. Real-time alerts . Businesses will get real-time alerts about any change in their brand reputation or customer engagement through alerts sent through email or SMS automatically. Integrated Dashboard . Businesses will get integrated dashboard for managing all social media accounts from one place so that they don't have to login into different websites for posting updates about their products/services on social media accounts. Customer Survey . Businesses will get integrated dashboard for sending surveys through Zoho's survey software so that customers can directly provide their feedbacks through Zoho's survey software.
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