Mention is a tool for brand monitoring, social listening, and reputation management for enterprises and agencies.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
It's easy to connect Mention + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when a new alert is added.
Triggers when a new mention comes through for the specified alert
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Creates a new alert
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Mention is a social media monitoring platform that provides a suite of features like data analytics, click tracking, news alerts, social listening and mentions of the brand. It provides insights of the data on its dashboard. The dashboard provides visualizations of the data cplected on different social media platforms like Facebook, Twitter, Instagram, YouTube, LinkedIn and others. It also provides keyword search feature to filter the information cplected and sends real-time alerts based on keywords or phrases. (Chaudhry 2013)
Zendesk is a software company which provides customer support software for online businesses. Its main spution is the customer service software called “Zendesk”. The best feature about Zendesk is that it provides 24×7 support for the customers. (Zendesk 2015)
The integration of Mention and Zendesk allows users to monitor their brand name mentions on multiple social media platforms at one place. One can set up the alert to inform them when their brand gets mentioned on any social media platform. The integration of Mention and Zendesk helps in providing real-time information about one’s brand mentions anywhere in the world. (Mention 2016)
The benefits of integration of Mention and Zendesk are:
To conclude, Mention and Zendesk integrate well as both are useful in providing advanced customer support services. The best feature about both is that they help in monitoring one’s brand name mentions on different social media platforms and track them using the dashboard. They also provide real-time alerts about one’s brand mentions anywhere in the world. Both provide valuable information like demographics, locations, language, etc., related to the users who mention one’s brand. (Chaudhry 2013; Zendesk 2015)
The process to integrate Mention and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.