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Integrate Mention with Zendesk

Appy Pie Connect allows you to automate multiple workflows between Mention and Zendesk

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About Mention

Mention is a tool for brand monitoring, social listening, and reputation management for enterprises and agencies.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best Mention and Zendesk Integrations

  • Mention Integration Zendesk Integration

    Mention + Zendesk

    Create Ticket to Zendesk from New Alert in Mention Read More...
    Close
    When this happens...
    Mention Integration New Alert
     
    Then do this...
    Zendesk Integration Create Ticket
  • Mention Integration Zendesk Integration

    Mention + Zendesk

    Update User in Zendesk when New Alert is created in Mention Read More...
    Close
    When this happens...
    Mention Integration New Alert
     
    Then do this...
    Zendesk Integration Update User
  • Mention Integration Zendesk Integration

    Mention + Zendesk

    Create User to Zendesk from New Alert in Mention Read More...
    Close
    When this happens...
    Mention Integration New Alert
     
    Then do this...
    Zendesk Integration Create User
  • Mention Integration Zendesk Integration

    Mention + Zendesk

    Create Organization to Zendesk from New Alert in Mention Read More...
    Close
    When this happens...
    Mention Integration New Alert
     
    Then do this...
    Zendesk Integration Create Organization
  • Mention Integration Zendesk Integration

    Mention + Zendesk

    Update Ticket in Zendesk when New Alert is created in Mention Read More...
    Close
    When this happens...
    Mention Integration New Alert
     
    Then do this...
    Zendesk Integration Update Ticket
  • Mention Integration {{item.actionAppName}} Integration

    Mention + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Mention + Zendesk in easier way

It's easy to connect Mention + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Alert

    Triggers when a new alert is added.

  • New Mention

    Triggers when a new mention comes through for the specified alert

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Alert

    Creates a new alert

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Mention & Zendesk Integrations Work

  1. Step 1: Choose Mention as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Mention to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Mention and Zendesk

Mention

Mention is a social media monitoring platform that provides a suite of features like data analytics, click tracking, news alerts, social listening and mentions of the brand. It provides insights of the data on its dashboard. The dashboard provides visualizations of the data cplected on different social media platforms like Facebook, Twitter, Instagram, YouTube, LinkedIn and others. It also provides keyword search feature to filter the information cplected and sends real-time alerts based on keywords or phrases. (Chaudhry 2013)

Zendesk

Zendesk is a software company which provides customer support software for online businesses. Its main spution is the customer service software called “Zendesk”. The best feature about Zendesk is that it provides 24×7 support for the customers. (Zendesk 2015)

Integration of Mention and Zendesk

The integration of Mention and Zendesk allows users to monitor their brand name mentions on multiple social media platforms at one place. One can set up the alert to inform them when their brand gets mentioned on any social media platform. The integration of Mention and Zendesk helps in providing real-time information about one’s brand mentions anywhere in the world. (Mention 2016)

Benefits of Integration of Mention and Zendesk

The benefits of integration of Mention and Zendesk are:

  • One can get notified whenever his/her brand gets mentioned on any social media platform by setting up the alerts. This helps in fplowing up with the users who mention the brand.
  • One can receive the information about the users who mention his/her brand and respond to it directly from the dashboard when it gets mentioned again. This helps in building relationship with people who mention the brand.

To conclude, Mention and Zendesk integrate well as both are useful in providing advanced customer support services. The best feature about both is that they help in monitoring one’s brand name mentions on different social media platforms and track them using the dashboard. They also provide real-time alerts about one’s brand mentions anywhere in the world. Both provide valuable information like demographics, locations, language, etc., related to the users who mention one’s brand. (Chaudhry 2013; Zendesk 2015)

The process to integrate Mention and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.