Integrate Mention with Zendesk
Appy Pie Connect allows you to automate multiple workflows between Mention and Zendesk
- No code
- No Credit Card
- Lightning Fast Setup
Mention is a tool for brand monitoring, social listening, and reputation management for enterprises and agencies.
About Zendesk
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
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Best Mention and Zendesk Integrations
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When this happens...
New Alert
Then do this...
Create Ticket
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When this happens...
New Alert
Then do this...
Update User
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When this happens...
New Alert
Then do this...
Create User
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When this happens...
New Alert
Then do this...
Create Organization
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When this happens...
New Alert
Then do this...
Update Ticket
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When this happens...
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Then do this...{{item.actionTitle}}
It's easy to connect Mention + Zendesk without coding knowledge. Start creating your own business flow.
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New Alert
Triggers when a new alert is added.
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New Mention
Triggers when a new mention comes through for the specified alert
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New Group
Triggers every time a new group is created in Zendesk.
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New Organization
Triggers once a new organization is added to Zendesk.
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New Ticket
Triggers every time a new ticket is added to a view.
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New User
Triggers when a new user is created in Zendesk.
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Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
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Create Alert
Creates a new alert
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Create Organization
Create a new organization.
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Create Ticket
Create a new ticket.
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Create User
Create a new user.
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Update Organization
Update an existing organization.
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Update Ticket
Modify an existing ticket status or add comments.
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Update User
Modify an existing user.
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How Mention & Zendesk Integrations Work
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Step 1: Choose Mention as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Zendesk as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Mention to Zendesk.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Mention and Zendesk
Mention
Mention is a social media monitoring platform that provides a suite of features like data analytics, click tracking, news alerts, social listening and mentions of the brand. It provides insights of the data on its dashboard. The dashboard provides visualizations of the data cplected on different social media platforms like Facebook, Twitter, Instagram, YouTube, LinkedIn and others. It also provides keyword search feature to filter the information cplected and sends real-time alerts based on keywords or phrases. (Chaudhry 2013)
Zendesk
Zendesk is a software company which provides customer support software for online businesses. Its main spution is the customer service software called “Zendesk”. The best feature about Zendesk is that it provides 24×7 support for the customers. (Zendesk 2015)
Integration of Mention and Zendesk
The integration of Mention and Zendesk allows users to monitor their brand name mentions on multiple social media platforms at one place. One can set up the alert to inform them when their brand gets mentioned on any social media platform. The integration of Mention and Zendesk helps in providing real-time information about one’s brand mentions anywhere in the world. (Mention 2016)
Benefits of Integration of Mention and Zendesk
The benefits of integration of Mention and Zendesk are:
- One can get notified whenever his/her brand gets mentioned on any social media platform by setting up the alerts. This helps in fplowing up with the users who mention the brand.
- One can receive the information about the users who mention his/her brand and respond to it directly from the dashboard when it gets mentioned again. This helps in building relationship with people who mention the brand.
To conclude, Mention and Zendesk integrate well as both are useful in providing advanced customer support services. The best feature about both is that they help in monitoring one’s brand name mentions on different social media platforms and track them using the dashboard. They also provide real-time alerts about one’s brand mentions anywhere in the world. Both provide valuable information like demographics, locations, language, etc., related to the users who mention one’s brand. (Chaudhry 2013; Zendesk 2015)
The process to integrate Mention and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
