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Integrate Mention with Intercom

Appy Pie Connect allows you to automate multiple workflows between Mention and Intercom

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About Mention

Mention is a tool for brand monitoring, social listening, and reputation management for enterprises and agencies.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

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Best ways to Integrate Mention + Intercom

  • Mention Integration Intercom Integration

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    Create/Update Lead to Intercom from New Alert in Mention Read More...
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  • Mention Integration Intercom Integration

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    Create/Update User to Intercom from New Alert in Mention Read More...
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  • Mention Integration Intercom Integration

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    Send Incoming Message in Intercom when New Alert is created in Mention Read More...
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  • Mention Integration Intercom Integration

    Mention + Intercom

    Create/Update Lead to Intercom from New Mention in Mention Read More...
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    When this happens...
    Mention Integration New Mention
     
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  • Mention Integration Intercom Integration

    Mention + Intercom

    Create/Update User to Intercom from New Mention in Mention Read More...
    Close
    When this happens...
    Mention Integration New Mention
     
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    Intercom Integration Create/Update User
  • Mention Integration {{item.actionAppName}} Integration

    Mention + {{item.actionAppName}}

    {{item.message}} Read More...
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    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Mention + Intercom in easier way

It's easy to connect Mention + Intercom without coding knowledge. Start creating your own business flow.

    Triggers
  • New Alert

    Triggers when a new alert is added.

  • New Mention

    Triggers when a new mention comes through for the specified alert

  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

    Actions
  • Create Alert

    Creates a new alert

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Mention & Intercom Integrations Work

  1. Step 1: Choose Mention as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Intercom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Mention to Intercom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Mention and Intercom

Mention is a software for social media marketing. The platform provides a way for companies to monitor their brands on the social media, be it Twitter, Facebook, LinkedIn, etc. The company was founded in 2013 by Thomas Petit and Romain Huet. Mention is a top which helps in monitoring the mentions of a brand or product. It also helps in managing the online reputation of a company by generating reports and statistics.

Intercom is a customer communication platform that helps in building a relationship with the customers. Even though it can be used by a business of any size, the top is more suited for small businesses. It allows businesses to send messages based on the interests of the customers. Intercom is used by startups and SMBs and not larger enterprises.

Integration of Mention and Intercom

Mention provides a service of tracking social media mentions of brands and products. The platform offers three kinds of services. They are:

  • Monitoring. Mention automatically tracks mentions within the social media platforms of a brand or product
  • Insight. The platform provides useful insights about the brand or product’s visibility on the social media
  • Conversation. Mention brings the interactions of users and the brand together by grouping them according to their channels of interaction.

The integration of Mention and Intercom helps in building better relationships between the brand and users. It also helps in tracking user opinions about the brand on various social media. The integration also allows a business to send emails to its customers at any time. Intercom can connect directly with Mention’s platform and can deliver alerts to Mention when there are positive mentions about a brand. These alerts can be easily tracked using Mention’s dashboard. The integration will help in providing more accurate and tailored content to the users. This will help in increasing the conversions of leads into sales.

Benefits of Integration of Mention and Intercom

The benefits of an integration top between Mention and Intercom are as fplows:

  • Faster Communication. With the integration of Mention and Intercom, businesses can send emails directly to all customers in a group at any time, even if there are no new messages about a product or service. Thus, Intercom can track the new users who have visited a website or blog but haven’t subscribed yet. The email can invite them to subscribe to newsletters or download a document. Since Mention tracks all new interactions with a brand, it can anticipate customer behavior and respond accordingly. Thus, it will help in conveying more tailored content to each subscriber, who will be more responsive to future messages from the brand. This will result in higher customer satisfaction, loyalty and retention rate.
  • Reduce Churn Rate. When users are happy with the product or service they receive, they become loyal to that brand and tend to buy from it again, even if there are better offers from other brands. Thus, with an integration between Mention and Intercom, it becomes easier for a brand to send emails regarding new products or services and engage with its customers as soon as they express interest in it, thereby reducing churn rate. This will ultimately lead to greater customer satisfaction, loyalty and retention rate.

The process to integrate Mention and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.