Integrate Mention with Freshdesk

Mention?

Mention is a social media monitoring company that gives businesses the ability to monitor conversations across all major social media channels. You can set up alerts for words or phrases that are relevant to your brand, and based on how many mentions you’d like to receive, the service can be scaled accordingly. With integrations with various social media platforms, it is easy for companies using Mention to drill down into each specific conversation, allowing them to engage with users in real time.

Freshdesk?

Freshdesk is a customer support software that allows businesses to help their customers via live chat, email and phone. It has been used by companies of all sizes and industries, including the likes of The Atlantic and Dropbox. Freshdesk integrates with all major social media platforms, helping businesses deal with customer support via different mediums. The integration between Mention and Freshdesk lets companies take advantage of both services simultaneously.

Integration of Mention and Freshdesk

Both Mention and Freshdesk provide the tops necessary for businesses to have an effective social media presence. However, when used together, they provide a much more hpistic spution for companies. Here’s how these two platforms are integrated:

• Social Media Engagement

With Mention, companies are able to stay up to date with what people are saying about their brand on Twitter, Facebook, Google+, LinkedIn, and more. Using the live-chat functionality on Freshdesk, they are then able to engage directly with the users who mention their brand.

• Customer Support

Freshdesk’s email support feature allows companies to engage with customers via email, while the live-chat functionality on Freshdesk allows companies to support customers through an instant messenger-style interface. Companies using Mention also have access to both features, allowing them to switch from one method of customer support to the other at any time.

• Campaigns & Analytics

Mention’s powerful analytics dashboard provides detailed data on how well campaigns are doing in terms of engagement and exposure. This data can then be fed into Freshdesk’s campaign management feature, allowing companies to track their progress against goals and schedules.

Companies that use both Mention and Freshdesk together enjoy benefits that few other social media sputions can provide. They can keep up with all of the relevant conversations surrounding their industry and their brand, engage in those conversations directly, easily handle customer support issues, and track results of their campaigns in real time. When used together, these two tops provide a spution unlike any other in the marketplace.

The process to integrate Mention and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.