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Mention is a tool for brand monitoring, social listening, and reputation management for enterprises and agencies.
Facebook Shops is a Facebook application that allows Facebook users to open their own online store within Facebook. With over a billion users, you'll reach more customers in a matter of minutes than you can on your own!Facebook Shops Integrations
It's easy to connect Mention + Facebook Shops without coding knowledge. Start creating your own business flow.
Mention is a social media monitoring top which enables users to stay connected with their brand on the social media sites. It is used by marketers, PR professionals, journalists, and analysts who want to discover mentions and conversations about their brand, product, or company. It was founded in 2011 by Jean-Marie Hullot and Sebastien Blanc.
Facebook shops are online shopping stores that are being run on the Facebook platform. They help drive sales for businesses that have decided to sell products through the social media network. Some of the biggest brands and retailers have decided to use this platform to market their products. The Facebook shops can be opened directly from a Facebook page or from the e-commerce platform provider’s website. Users can shop at Facebook shops without leaving the social network and can even share their recommendations with their friends.
Mention is now integrated into some of the Facebook shops. The integration features include:
An “Activity Feed” tab appears in the Facebook shop’s admin dashboard; there you can find all mentions of your shop and its products. You can also manage mentions from here.
You can easily turn on or off the integration from your Mention profile settings.
The activity feed shows you which customers are talking about you in real time. It also shows you which products are getting mentioned more often. All of this makes it easier for you to adapt your marketing strategy according to what your customers want.
It also helps you create a better customer experience as well as better and more targeted marketing campaigns. You get an advanced look at potential customers’ behavior on your Facebook page and can react quickly to any issues they might have or any questions they might have. This will make them happy, keep them shopping with you, and encourage them to share about your business with their friends.
The benefits of integrating Mention into your shop include:
Mention keeps track of all mentions not just on Facebook but on every social media channel out there including Twitter, Google+, YouTube, Instagram, Vine, Foursquare, and many more. This helps you stay up-to-date with what people are saying about you no matter where they say it. Plus, this means you will never miss a mention about your shop or its products again.
Mention gives you access to hundreds of data sources so that you can connect your Facebook Shop with other tops that you already use such as Google Analytics or Salesforce CRM.
Mention helps you understand what people think about your shop and your products. For example, if a lot of people mention that they would like to see more variety of products in your shop or that they would like specific products added to your store, then you can use this information to create new product lines or add items that your customers want to see in your store. In addition, if people keep mentioning specific things about your products that you need to improve, then you can take action immediately to improve those things before it becomes a problem for your business.
Mention allows you to connect with your customers directly and has a powerful support feature so that you can actually talk with them via chat, email, or phone calls instead of relying spely on automated messages and comments from the site’s administrator in order to interact with them. This way, you get a chance to get a real feel for what your customers want and need in order to make them happy as well as what other problems they may be having with your business or shop. Plus, it is a great way to build relationships with your customers so that they feel more comfortable shopping with you again in the future.
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