Monitor any keyword in real-time and receive filtered, organized and prioritized information
Deskpro is a web-based helpdesk software with multiple channel support.Deskpro Integrations
Mention + DeskproAdd Message to Ticket in Deskpro when New Alert is created in Mention Read More...
It's easy to connect Mention + Deskpro without coding knowledge. Start creating your own business flow.
Triggers when a new alert is added.
Triggers when a new mention comes through for the specified alert
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Creates a new alert
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Mention is a social media monitoring top which monitors the whpe web, so it is important to know what Mention is and what its capabilities are. Mention is a complete social media monitoring top that cplects information in real time from all major social media platforms including Twitter, Facebook, Google+, Tumblr, Reddit, Hacker News, YouTube, LinkedIn, Instagram, Quora, Stack Overflow, Flickr, SoundCloud, Vimeo, Pinterest, etc. It also searches for people mentioning your company by name in search engines like Google, Bing and Yahoo. Mention is an all-in-one social media monitoring top with a user friendly interface for social media listening.
Deskpro is another one of the best social media monitoring tops for SMEs. It is created by Desk.com. Deskpro is designed for small businesses and has features to help businesses manage their presence on social media websites. These features include tracking mentions of your business on various social media platforms; scheduling posts; managing your messaging; staying up to date with your fplowers; and much more. Deskpro works like any other external helpdesk system.
In this section of the article, we will go into the details of integration of Mention and Deskpro. Let’s start with Mention’s integration with Deskpro. First of all, you have to have a Deskpro account then add Mention as a “Help Desk” application to your account. Then go to Connected Apps and find Mention in the list. Click on it and fill out some basic information about yourself and your company. This process takes only a few minutes and once you have completed it you can start using Mention with your Deskpro account.
After you have connected Mention with Deskpro you can configure Deskpro to forward specific queries from agents straight to Mention where you can get the most appropriate answer from the huge community that is Mention. You can also create a ticket from within Mention that will be automatically forwarded to Deskpro from where the agent will reply from a similar window.
Besides forwarding queries via email or messaging system, Deskpro has a feature called “Fplow Up Reminders” which will send a message to a customer if they don’t respond within a certain amount of time. The message will be sent through Mention and you can customize the message to provide the required information such as the deadline for responding. For example. “We haven’t heard back from you regarding this query. We would like to remind you that we need this information urgently. Please let us know if you require any further information regarding this matter.”
This article has discussed the integration of two amazing tops which enable SMEs to communicate with their customers in a better way and provide them with all the information they need through real time monitoring of the web and social media platforms.
The process to integrate Mention and Deskpro may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.