Integrate Mention with Appy Pie Chatbot

Mention?

Mention is a social media monitoring top that tracks the conversation about your brand and business. You can set up Mention so that it alerts you whenever someone mentions your business on social media, in blogs, news articles, forums, etc. It also allows you to track keywords that are related to your business niche.

In order to use Mention, you will have to sign up for an account and create a profile. After creating a profile, you can adjust your notifications settings. When you are notified of mentions of your business or keywords that are related to your business, you can decide whether you want to notify someone via email or not.

Appy Pie Chatbot?

Appy Pie chatbot allows users to easily create their own chatbots and manage them on any server of their choice. The user will have to go through a simple process of creating a chatbot, setting up the bot’s behavior and functionality, and customizing the interface with their choice of plugins.

The chatbot is created using Appy Pie’s visual editor. It is easy to use with drag and drop functions. The app allows its users to create chatbots for various purposes such as customer service, marketing, e-commerce, and more. The user can choose from a variety of pre-built templates that suit their needs.

Integration of Mention and Appy Pie Chatbot

Mention and Appy Pie chatbot can be integrated in order to facilitate seamless communication between businesses and customers. With integration between the two platforms, it becomes easier for companies to provide excellent customer service by responding to customer queries more quickly. The company can also save time and money spent on hiring customer service staff by automating some of its customer support tasks with a chatbot.

With integration between Mention and Appy Pie chatbot, businesses can benefit from the fplowing features:

• Monitoring Mentions and Keywords Related to Your Business

Mention is used to monitor mentions of a company or product on social media websites such as Facebook, Twitter, Instagram, Reddit, YouTube, Tumblr, Google+, and many more. It also allows users to monitor keywords related to their business niche as well as negative keywords. This way, the company can identify and respond to bad customer reviews before they worsen and get out of hand.

• Managing Customer Service Responses With A Chatbot

The company can integrate its Appy Pie chatbot with Mention so that when someone mentions a product or business on social media, the chatbot is automatically notified and responds to his/her query. This saves time because instead of sending someone from the customer support team to answer the customer’s query, the chatbot does so immediately. The company can also save money by not having to hire an extra employee to handle customer service requests.

• Answering Customer Questions Through Chatbots

With integration between Appy Pie and Mention, the company can set up customizable responses for common customer questions. These responses can be used by the app when responding to customer queries. Here is a sample response. “Hi! Thanks for reaching out! Your code is XYZ123456789 . Kindly reach us again in case of any inconveniences.” By automating responses like this one, the company saves time and money by not having to pay extra employees to handle repetitive tasks.

• Creating A Personalized Experience For Customers Using Customized Chatbots

If the company uses both Mention and Appy Pie chatbot together, it becomes easier to personalize customer experience for each individual customer. One example would be asking each customer his/her name when he/she messages the chatbot. Here’s how it works. if a person has mentioned the company in his/her tweets, the company will receive a notification about it and its Appy Pie chatbot will send a message saying “Hello Jim! Thanks for reaching out! Your code is XYZ123456789 . How may I help you?” Here, the bot recognizes Jim’s name based on previously stored data that his name is Jim. If Jim replies “I need help with problem XXX…”, the chatbot will provide him with relevant sputions based on his request. By doing this customization and personalized experience, companies can provide better services to their customers while saving time due to automation of some business processes.

• Using Data From Multiple Sources To Create A More Comprehensive View Of Customer Feedback And Issues

Integration with Appy Pie and Mention allows businesses to obtain more information about their customers and their issues or problems, which in turn helps them better understand their customers’ needs and expectations. For example, if someone mentions a product or a company in his/her tweet or Facebook post, then it gets logged into Mention where it is monitored by the company’s staff. This way, the staff gets an alert when someone mentions the company or product so that they can respond accordingly. The same notification is sent to Appy Pie chatbot which then takes action based on instructions received from Mention. This way, the company receives feedback from different sources (social media platform, blog post. which gives them an overall picture of their customers’ needs and concerns. The company also saves money by not having to hire extra staffs for monitoring these sources individually since everything can be done using Appy Pie chatbot combined with Mention.

The process to integrate Mention and Appy Pie Chatbot may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.