Mautic is an open source marketing automation tool that helps businesses communicate with their audience at the right time.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
It's easy to connect Mautic + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when a new contact is created.
Triggers when a form is submitted.
Triggers when new marketing message created.
Triggers when new text message created.
Triggers when a contact updated.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create a marketing message.
Create a text message
Creates a new contact or updates and existing contact.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Mautic is a CRM system that allows the user to handle the communication aspects of their business. It has tops to track email, manage social media, schedule social media posts, manage leads, set up sales processes, handle payments, and more. The Mautic system is available as an open source product, but also it is available as a hosted system for those who are not interested in setting up their own installation.
Zendesk is a customer service software that allows users to set-up online tickets to deal with customer issues. It also tracks the status of each ticket along with basic information about the customer. It allows users to store all their ticket information for easy access. Mautic integrates with Zendesk so that it can be used for customer communication management. The integration allows users to manage tickets through Zendesk without having to change to another system.
The integration between Zendesk and Mautic makes it easier for users to manage customer communications through one system. This integration allows users to set-up tickets directly from within Mautic, which means they don’t have to switch back and forth between systems to enter information. When creating tickets in Mautic, the data is automatically added to the customer record in Zendesk. Users can even set up templates for common requests. If the same request is sent again, the template can be edited, then saved as a new ticket type.
The integration of Zendesk and Mautic gives users benefits in several areas of their business. This integration helps them save time because they don’t have to switch back and forth between two systems to do everything they need to do. All customer communication tasks can be done through one system without any extra steps or work. The integration between these two systems improves communication because users can create tickets right from within Mautic. This helps them secure better communication with their customers by making sure all communication goes through one place. With the integration of Mautic and Zendesk, users can make sure their customer service process is as effective as possible.
In conclusion, the integration of Mautic and Zendesk makes it easier for users to manage customers and communications through one system. This integration saves time and improves communication between organization and customers by allowing users to create tickets directly from within Mautic without switching back and forth between systems.
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