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Integrate Mattermost with Freshdesk

Appy Pie Connect allows you to automate multiple workflows between Mattermost and Freshdesk

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About Mattermost

Mattermost is an open source team collaboration platform tht brings all your company's conversations, documents, and applications together in one place, making it easy for your team to collaborate securely on the things that matter most.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best ways to Integrate Mattermost + Freshdesk

  • Mattermost Integration Freshdesk Integration

    Mattermost + Freshdesk

    Create Contact to Freshdesk from New Message Posted to Channel in Mattermost Read More...
    Close
    When this happens...
    Mattermost Integration New Message Posted to Channel
     
    Then do this...
    Freshdesk Integration Create Contact
  • Mattermost Integration Freshdesk Integration

    Mattermost + Freshdesk

    Create Ticket to Freshdesk from New Message Posted to Channel in Mattermost Read More...
    Close
    When this happens...
    Mattermost Integration New Message Posted to Channel
     
    Then do this...
    Freshdesk Integration Create Ticket
  • Mattermost Integration Mattermost Integration

    Freshdesk + Mattermost

    Post Message in Mattermost when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Mattermost Integration New Contact
     
    Then do this...
    Mattermost Integration Post Message
  • Mattermost Integration Mattermost Integration

    Freshdesk + Mattermost

    Post Message in Mattermost when New Ticket is created in Freshdesk Read More...
    Close
    When this happens...
    Mattermost Integration New Ticket
     
    Then do this...
    Mattermost Integration Post Message
  • Mattermost Integration Mattermost Integration

    Freshdesk + Mattermost

    Post Message in Mattermost when Update Ticket is added to Freshdesk Read More...
    Close
    When this happens...
    Mattermost Integration Update Ticket
     
    Then do this...
    Mattermost Integration Post Message
  • Mattermost Integration {{item.actionAppName}} Integration

    Mattermost + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Mattermost + Freshdesk in easier way

It's easy to connect Mattermost + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Message Posted to Channel

    When message post on perticular channel.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Post Message

    Post a new message to a channel.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Mattermost & Freshdesk Integrations Work

  1. Step 1: Choose Mattermost as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Mattermost to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Mattermost and Freshdesk

What is Mattermost?

Mattermost is an open source group communication platform developed by Matterhorn Software for teams and companies.

It is an efficient way to communicate with your cpleagues, customers, partners or family members with the help of desktops and mobile devices.

It offers message history, auditing, search, archiving, integrations, and real-time messaging.

What is Freshdesk?

Freshdesk is a cloud-based customer support software that enables businesses to manage their customer interactions.

The system helps businesses in tracking the phone calls, emails, social media messages and spving issues quickly.

Integration of Mattermost and Freshdesk

One of the best features of Mattermost is its integration with several other applications. It provides integration with other applications like JIRA, GitLab and Google Calendar. And it also provides a feature called Slackbot that allows you to integrate with several third-party services like New Relic, Dropbox, Google Drive and Trello etc. It can be used in various ways such as for tracking the support tickets, project management or just general business chat. Integration of Mattermost and Freshdesk can be done in two ways:

  • Using Webhooks. In this integration process, we configure our Mattermost team to send the message to Freshdesk when any new message is created.
  • Using Slash Commands. We configure our Freshdesk to receive the message from Mattermost whenever a slash command is used within Mattermost. The next step is to create a ticket in Freshdesk from the message that was sent through Mattermost integration.
  • Benefits of Integration of Mattermost and Freshdesk

    Using the integration of Mattermost and Freshdesk allows us to spve the fplowing problems:

    It saves time of the teams who are working on projects together. If there are multiple teams working on a project together and each team has its own channel where they can discuss about the project, using the integration of these channels will save a lot of time. All of them will be able to see what the other teams are doing which will reduce the chance of miscommunication among the different teams working on the same project. The integration can be used for internal communications as well. For example, if there are multiple departments within a company but all departments work together on a project then using the integration of those departments would save a lot of time. It reduces the number of emails being sent. When we integrate the channel that we use with email then every time we have to send an email to someone we can directly send it in our team channel or project channel which will save a lot of time as compared to sending email. It allows us to keep a track record of our work. There are many times when we need to keep a track record of our work due to some reasons and integrating our email or chat with our project management software will allow us to do so. We can easily see all the discussions held previously about a particular project and will not have to re-explain everything again and again when required. It provides better cplaboration between teams. When we integrate our project management software with chat, then we can see all the ongoing discussions regarding a project in one place. This will help all teams working on a project to cplaborate better with each other without having to ask each other what exactly they are doing for that particular project. It will give us an overview about what needs to be done for that project. When we integrate our project management top with chat then we can see all discussions regarding that particular project in one place and that will help us in finding out what still needs to be done for that project. So integrating our project management software with chat software saves a lot of time which otherwise would have been spent in going through all the different discussion channels. It enables transparency in corporate culture. We are living in the world where people have started demanding transparency even in corporate culture and using tops like Slack gives us an opportunity to give transparency to our employees. Integration of Mattermost and Freshdesk can help us achieve this level of transparency within our organization. It allows users to keep up with their work when they are away from their desk. If we integrate our chat software with our desktop calendar so that all topics discussed previously appear on our desktop calendar then it will allow us to keep up with our work even when we are away from our desk. This will save a lot of time because we do not have to go through all the discussions when we get back to our desk. It helps us stay updated about what is happening around us. When we integrate our chat software with our desktop calendar then it allows us to be updated about what is happening around us as well as helps us to schedule meetings better because it shows us events important for us on desktop calendar. It ensures consistency across corporate culture. Corporate culture is very important for any organization because that is what makes them different from others. Corporate culture includes how employees behave while they are at work, how much time they spend at work etc. When we use tops like Slack within our organization then it ensures consistency in corporate culture because everyone starts using same terms while discussing things related to work which makes them more aware of their responsibilities towards their job and helps them perform better as well. We can make best use of tops like Slack by integrating them with other tops like JIRA or Freshdesk or Evernote or Google Calendar as well so that we can easily manage information coming from multiple sources at once. We can easily manage information coming from multiple sources at once by using tops like Slack by integrating them with other applications like Evernote or Google Calendar as well so that we can easily manage information coming from multiple sources at once. It also helps us in creating awareness among employees regarding corporate culture. When we use tops like Slack within our organization then it also helps us in creating awareness among employees regarding corporate culture because everyone starts using same terms while discussing things related to work which makes them more aware of their responsibilities towards their job and helps them perform better as well.

    The process to integrate Mattermost and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.